Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System
Managing a Professional Customer Service Team
Management and Customer Service
Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service our customers will receive.
In this interactive and informative webinar, we will look at the approaches and actions that people managing, supervising and leading teams can use to create and maintain a culture of professionalism.
Holding team members accountable to being professional
Staying cool when understaffed and extra busy
Ways to keep things fresh for you and your team
Techniques for empowering your team to do more
Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.