Event Registration - Northeast Ohio Regional Library System

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Rebuilding Our Why - For Library Staff

Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to access resource material, conduct research on a computer, or any other type of service or programming your library currently provides.
 
And, ...

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Rebuilding Our Why - For Managers

There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library.

In today’s world, though, our patrons have options – those options are also known as “our competition.” So that we may stay competitive (and continue to exist!), we’ll need to offer not only our level of service pre-COVID, but also new services and ...

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What do we do with this? Managing artifacts in your Collection

Often libraries become the stewards of historic and cultural artifacts from their communities. These non-circulating collections can present unique challenges to public, special  and academic libraries alike. In this webinar you will discover strategies for managing your institution's special collection and issues to consider as you balance access and preservation. You will be presented with resources for improving archival storage as well as options for giving your ...

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Disability 201: Disability in the Workplace: Let's talk about accommodations and boundaries

This session will briefly talk about the Americans with Disabilities Act and what the law says about accommodations.   Then we will segue into a discussion of what the accommodation process can look like and what to prepare for.  Finally, we will discuss boundary setting and tips and tricks to navigating library workplaces with disabilities, especially chronic ones. This session will involve lecture, with a QA to follow, however questions are encouraged ...

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Creating Standards for Successful Customer Service (For Frontline Staff)

One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can become volumes of rigid rules. The key is to establish guidelines for how you treat all library users, regardless of who they are. The ...

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Social Media in the Library: Think Before You Post?
  • What rights do employers and employees have when it comes to social media both on and off the job? 
  • When are employee’s Facebook postings PROTECTED and when are THEY NOT?  
  • When do employees represent the library?
  • Do library employees have a Right of Free Speech?
  • What does it really mean to have a Right of Free Speech?
  • What did the EEOC say about SOCIAL MEDIA...
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Understanding Bias: A nuanced approach to a vital news literacy topic

Bias is one of the most controversial and important subjects in news literacy. People frequently perceive and allege bias in news coverage, but what does this really mean? What makes a piece of news biased, and who decides? What role do our own biases play in our perceptions of bias? In this session, we’ll help you teach this vital, complex topic in ways that empower students and customers to meaningfully evaluate the fairness and impartiality of news coverage.<...

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Empathy in Enforcement: 10 Rules for Handling Difficult Situations

Content Warning:  This webinar contains opening remarks about child abuse.

Security Specialist and Library Trainer, Eddie Kristan, will present 10 concrete and actionable solutions to difficult patron interactions with the goal of providing empathetic service, keeping staff safe, and ...

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Disability 101

This session will be a broad introduction to what disability is, what the Americans with Disabilities Act says, and how we in libraries can assist patrons with disabilities who use our services and spaces.  We will cover a variety of topics including some disability statistics, examples of good and poor accessibility, as well as where to get more ...

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Diversity Works: Building an Inclusive Workplace

This highly interactive session will take an in depth look at the diversity in the workplace.  The group will explore topics including the meaning of diversity and the benefits of a diverse workplace, inclusion, unconscious bias, and cultural competency and civility. Participants will discuss various workplace scenarios to explore these concepts. Training will include tips for creating an inclusive workplace and having difficult conversations about diversity and ...

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Working with Zoom

Over the past year we have all become familiar with Zoom.  However, do you know all the ins and outs, and the capabilities of this platform?

Learning Objectives:

  • Learn how to set up a meeting including advanced settings
  • Learn what needs to happen before a meeting
  • Learn how to run a successful Zoom meeting to include polls, breakout rooms, and more
  • Learn about utilizing the social media options within Zoom
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How To Launch a Podcast At Your Library

Podcasting is an excellent way for libraries to connect to their communities, especially as it becomes increasingly important to reach patrons beyond the library's physical space. Jeff Laser, Adult Services Librarian at Bexley Public Library and host of The BPL Podcast, will cover the ins and outs of starting a podcast at your library. Learn what equipment and software you'll need, how to find guests, and how to market your podcast on a reasonable budget. 

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Plan a Campaign to Draw People Back Into Your Libraries

Even if your library never completely closed to the public, you’ll still want to alert everyone when your building is fully open again. To draw people back to your spaces and services, your outreach will need to be creative and attention-getting, as well as thoughtful and reassuring. It will also need to be well-planned.
 
To help you reach everyone in your community effectively—even people without internet access—this training ...

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Are You Listening? Improving This Power Skill

Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing <...

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Voices of the Community: Asking and Listening at the Library

In polarizing times, building community and trust through communication is vitally important. This session will discuss how public libraries can help break down barriers and further understanding among people through programming and powerful partnerships. Ramsey County Library’s Ask series, presented in partnership with local grass roots organization Do Good Roseville, was a bi-monthly facilitated discussion designed to give a voice to the underrepresented in the ...

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Zoom Out: Other Innovative Online Platforms and Tools to Connect with your Audience

Many of us have become very familiar with Zoom over the last year. While it is an excellent platform that has met the needs for many libraries during this pandemic and beyond, there may be some other platforms and tools available that can help you to better connect with your audience.
 
Learning Objectives:

  • Learn about alternative online services and their features that might better meet your needs 
  • Discover ...
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Assertiveness for the Unassertive

Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter what our position is in the workplace, learning to be assertive can be a valuable skill. But there can ...

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Diversity Works: Understanding Discrimination and Harassment in the Workplace

This highly interactive session will explore the meaning of diversity and the benefits of an inclusive workplace.  The session will cover discrimination and harassment laws and participants will discuss various workplace scenarios to explore discrimination vs. inappropriate behavior. Training will include tips for creating an inclusive workplace and having difficult conversations about diversity and discrimination.

Learning Objectives:

  • ...
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Three Things to Consider When Presenting Online

Discover three steps to help you excel in delivering great online presentations.  Online presentations follow many of the same ideas as presenting in person; however, the difference in presentation vehicle and environment can prove to make presentations challenging in new ways.  Whether you are just beginning to present online or if you have been presenting for a while, this program will be filled with many tips to make your presentations excel.

...

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Crash Course in Using TikTok

TikTok provides libraries with a unique approach to bringing new video content to their social media and encouraging interaction. With the use of TikTok, libraries can make short form videos that can take a variety of approaches from informative to funny all while using the intuitive app to distribute the message to both old and new users. Additionally, with it's ease of shareability to other social media platforms, it can be easily shared with other library social media ...

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Escape Rooms at Your Library

Escape rooms are relentlessly fun and deceptively educational - a perfect library program for all ages! This webinar will cover everything you need to know in order to host an escape room at your library.

Learning Objectives:

  • Understand what an escape room is and how to adapt the concept to your library's programming
  • Learn the logistics, from materials to puzzle types, behind planning an escape room program
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Dealing with Hostile and Potentially Dangerous Library Users' Behaviors

Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to ...

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Building Empathetic Collections: Fostering Empathy and Kindness in your Community

Literature creates a gateway to help library patrons understand concepts of empathy, compassion and kindness. Creating a curated collection of library resources inspires and fosters understanding of others and different perspectives and is the foundation of building a climate of empathy in the library. Empathy is transformative and can bring about positive change in the community.

Presenter:

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What Can I Do? How Libraries Can Support and Heal Communities in Conflict

From racial unrest to the COVID-19 pandemic, libraries all over the country are grappling with many societal challenges. With our cities and states in need, how does a library respond and help cultivate healing, social awareness and empathy in our communities?
 
Communications professional and librarian, Tamara King will share how Richland Library in Columbia, S.C. found its voice and used innovative ways to reach their customers in 2020. From holding ...

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Empathetic Marketing: Connecting with Users through Marketing

Empathetic marketing is the latest marketing trend—showing users how you can meet their core emotional needs. When libraries use empathetic marketing to show users how library services and staff can meet their emotional needs, it helps users feel more connected, shows them that people know and care about what they are experiencing, and lets them know that we can help them in a variety of ways. Once users realize that the library staff know and care about their needs...

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An Empathic Approach to Customer Service Training

This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not ...

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Facilities and Construction Networking Meeting-Focused on Parking Lots

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Melissa Lattanzi

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Gaming & Esports in Libraries

Welcome to "Gaming & Esports in Libraries," a webinar where you'll learn what esports are, ways that games-related programming can strengthen your library, and how to establish them. Even with the challenges we currently face, there are still many ways to provide these events to patrons! 
 
Tristan Wheeler initiated and runs the fast-growing and popular series of gaming events at the Cleveland Public Library, now called CPL Play. Patrons of all ...

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LGBTQ+ Readers' Advisory

Join us for a series of book talks on LGBTQ+ fiction and non-fiction for young adult and middle grade readers. We’ll talk about some classic LGBTQ+ titles as well as the newest offerings and examine resources available to provide your own recommendations. We will also talk about the importance of "own voices" books to teens and tweens, allowing libraries to better relate to their LGBTQ+ population and to provide better resources to their communities as a whole.

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The Role of Administration in Succession Planning

This engaging session is designed for Human Resources Executives as well as other senior leaders.  All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession challenges they are currently facing.
 
Learning Objectives:

  • Administration's Contribution to Succession
  • 70/20/10 Model of Talent Development
  • Succession ...
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Introducing LinkedIn Learning for Ohio Libraries

"Starting May 3, Ohio libraries will migrate from Lynda.com to LinkedIn Learning. OPLIN director Don Yarman and LinkedIn's Julie Palmer will demo the new interface and answer questions about the switchover. Cuyahoga County Public Library has had preview access to the new interface, and Kaitlin Booth will discuss their early impressions."

 

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Virtual Outreach: Social Services and Public Health at the Boston Public Library during the COVID-19 Pandemic

Public libraries often are safe spaces for patrons seeking shelter, warmth, information, quiet, and a sense of community. But what happens when a public health pandemic impedes our abilities as librarians to provide outreach and supportive resources to patrons living on the fringes of our neighborhoods, cities and towns when our doors closed ...

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Welcoming Transgender Customers

As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This session will help participants reframe ideas around gender, give them best practices for serving ...

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Bystander Intervention in the Library

We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service ...

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Addressing the Challenges of Retaining Institutional Knowledge

Institutional knowledge and library leadership skills are quickly exiting libraries through retirement, job mobility, and routine turnover. How can we best deal with this knowledge loss? Through succession planning, building bench strength, and focusing on the strengths and knowledge of exiting employees, organizations can create a dynamic process for providing employees with the resources and support they need to grow into new roles. 
 
...

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Arresting the Time Robbers in Your Life

It’s official – there is simply too much to do to ever get it all done! Funding cuts, fewer staff, higher expectations for programming and services…it all adds up to “not enough time in the day.”
 
Our first priority is to take care of our patrons, of course. But that’s just the beginning of what’s on our to-do list every day.
 
And as much as we’d like it to be, surrender is NOT an option. ...

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Tools for Tense Situations with Angry Customers

In this 90-minute session, Steve will discuss what tools and skills we need to use as libraries continue to re-open their doors to provide skillful and dedicated service to patrons. He’ll provide tools to recognize and resolve conflicts with patrons, including the need for patience, empathy, and understanding other points of view without judgment. His learning points include these important topics:

  • What are the service challenges we face as we return ...
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Sort It Out! : Using In-House Classification Systems to Maximize Comics and Graphic Novels

Do you struggle to keep your comics collection organized? Comics, graphic novels, and manga that are organized by traditional library classification systems, like Dewey, can become unwieldly and difficult for patrons to find specific items or even browse. Learn how creating an in-house classification system can provide a perfect solution to raise your comics circulations, as well as some cataloging and merchandising tips.

Learning Objectives:

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Gadgets and Gizmos: Exploring Technology for Youth

Want to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tight budget?   Join us for the sixth annual Gadgets and Gizmos webinar. This popular, detailed webinar presentation will showcase some cool new tech gadgets, websites and resources you can incorporate into your youth services programs! You will also have an opportunity to share your technology ...

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Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond

CSABrand2020.pngFor some, the phrase "virtual reference service" implies something less than "actual" reference service. Nothing could be further from the truth! During the current COVID-19 pandemic, many libraries that have not done much "virtual reference" in the past are finding that more and more patrons are requesting assistance over "...

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Teen Summer Reading Program

The 2020 Summer Reading Program was like no other.  We don’t know exactly what 2021 will bring, however, we have some ideas to share to hopefully make it easier for you and your library.  This online workshop will start with four presentations to spark ideas. 

We will start with Megan Alabaugh from Rocky River Public Library and she will share new ways to create socially distanced programs.  Next Marisha Sullivan, Stark County ...

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What the Heck Happened? 2020 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

  • Topics TBA


Presenter

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How to Help Employees Manage Stress During COVID-19

To say that Covid-19 has rocked the U.S. economy is an understatement. Every day, we read headlines about how quickly the coronavirus is spreading, the rising death toll, and how more and more employees are losing their jobs.  For businesses still operating and those who just opened, there’s plenty of workplace stress due to COVID-19, from adapting to new working arrangements, having the kids home, employees getting sick, and much more. It can be difficult for ...

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Preparing for the Next Wave of Pandemic - Fatigued Customers

CSABrand2020.pngNew research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about how the pandemic will develop - is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks ...

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Let's Get Digital: E-Health Devices and How They Can Help Track and Motivate

E-Health devices and services have become more important than ever in tracking and taking charge of our health and wellness in 2020 and 2021. Even before the pandemic, e-Health devices were one of the most popular technology trends that library communities requested to learn about. Now, COVID-19 has particularly impacted our community’s and our own health recently in a variety of ways, and learning about these devices and how they can help us find ways to track ...

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Getting the Word In: Advocating for Technical Services in a Public Service Profession

Technical Services (TS) can seem mysterious and esoteric from the outside, and this becomes a real liability when we need the outsiders to understand why our work is vital – especially in these times when funding is tighter and everything is “on the table.” In this webinar we’ll look at ways you as a TS librarian can help your colleagues, administrators, board, and patrons understand the importance of your work.

In this webinar, we...

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2021 Children's Summer Reading Program

The 2020 Summer Reading Program was like no other.  We don’t know exactly what 2021 will bring, however, we have some ideas to share to hopefully make it easier for you and your library.  Join us for a two-part summer reading, online workshop.  The first day will be information sessions and the second will be networking.  We will kick the program off with an overview of the theme, Tails & Tales, given by State Library Consultant, ...

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Evaluating Program Success

Planning public programs and events has become an essential part of library services, but it is also time consuming, and at times, challenging. Library staff who host programs agree that counting attendance will never tell the holistic story of whether a program was a success or failure. There is so much more data that should be collected so that we can tell the complete story about library programming to funders and board members, be prepared to apply for grants, and plan...

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Book Matchmaker: Personalized, Impersonal Service: Making RA Work In A Digital World

In a world of personalized services delivered via impersonal applications, where can we find librarians? Join the panel as they discuss Book Matchmaker, an online readers' advisory (RA) tool that merges a Buzzfeed-style quiz with a Stitch Fix-esque business model. Book Matchmaker is a proven way to connect with patrons online and create strong relationships in real life. Learn how to bring Book Matchmaker to your library and get tips on making online RA work for all ages.<...

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Instructional Design: Ideas and Techniques you can begin using today - Part 2

In part 2, we will continue the walk with Kimberly Salcewicz through parts of the instructional design process. She will focus on Task Analysis which is when an instructional designer takes a detailed look at the instructional project’s topic/procedure, before beginning to design. In addition to Task Analysis, she will share instructional design tips and strategies by walking through examples and addressing two instructional challenges.

Learning ...

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Parliamentary Procedure and Zoom, Oh My!

This 90-minute experiential student session will cover three essential topics regarding conducting a meeting using Robert’s Rules of Order and implementing parliamentary precedence.  The topics include using Zoom as an electronic meeting platform, defining the concept and construct of deliberative, and the fundamentals of an effective meeting - namely agendas and handling a motion.  Participants will participate in learning by active discussion, ...

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What the Heck Happened? 2020 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

  • Topics TBA


Presenter

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Back Porch Tips: Encourage Literacy, Learning, and Laughter with Library Videos for Young Children

Delivering programs remotely during the pandemic has presented unique challenges and opportunities. This webinar will offer some tips to maximize the video format. Learn about editing software, program extenders like downloadable PDFs, and how to expand your reach while keeping it personal. 

Learning Objectives:

  • Learn ways to increase the appeal of videos for young children 
  • Learn ways in which editing software can...
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Adult Book Buzz Presented by Penguin Random House

Join Amanda Fensch, Library Sales Manager for Penguin Random House, as she brings you upcoming titles you need to know about! It’ll be a fast and fun 60 minutes, and handouts and the Powerpoint will be provided.

Presenter:

Amanda Fensch has been a circulation clerk, a youth and YA librarian...

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Youth Book Buzz Presented by Penguin Random House

Join Amanda Fensch, Library Sales Manager for Penguin Random House, as she brings you upcoming titles you need to know about! It’ll be a fast and fun 60 minutes, and handouts and the Powerpoint will be provided.

Presenter:

Amanda Fensch has been a circulation clerk, a youth and YA librarian...

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2020 Hottest Tech Toys for the Holidays

It’s that time of year again!  It's the time that everyone begins their search to find the best toys for their loved one, friends, or even themselves.  Learn about the new emerging tech products that your patrons may likely want, have questions about, or even bring into your library for assistance.  Indeed, there may even be some fun, new emerging tech tools that you might consider for your library!

Presenter:

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Coping in a New World: How to continue to thrive and cope while providing public service

Participants will engage in learning around ways to take care of ourselves and provide quality public service during COVID.
 
Objectives:

  • Consider change and how it impacts us
  • Learn ways to keep ourselves safe and well emotionally during times of change
  • Learn new techniques to support decreasing levels of worry and anxiety

Presenter:
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Just Right Books-How to use text complexity and reading levels in your readers' advisory for kids

Sometimes it may feel like library staff, educators, and parents all speak different languages, even though they may all have the same literacy and educational goals for their community. This webinar is designed for any library staff member who interacts with teachers, parents, or kids in the course of their work, with a primary focus on public library staff. The goal is to give library staff the tools and vocabulary they need to better communicate with parents and ...

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NEO-RLS Annual Membership and Appreciation Meeting

Mark your calendars to attend the NEO-RLS 2020 Annual Membership and Appreciation Meeting on Tuesday, November 17, 2020.  Although we can’t bring you breakfast virtually, we promise the meeting will be informative and will provide you with time to network with colleagues around a variety of table topics.  We will use Zoom for the meeting and then will use a new software platform, the Remo Conference software, for the networking aspect of the ...

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Organizing Chaos: Training for a Library Service Platform Migration

When a library system moves to a new service platform, it can feel chaotic and disruptive. The whole staff needs to be trained at the same time, while the implementation team is still actively working on configuration and data migration. How do you give everyone what they need to start work on Day 1 when even staff who know the most are still learning and the system isn’t entirely ready? Just as importantly, how do you address the change management needed to prepare ...

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Marketing Automation in Public Libraries

Join us to discover how marketing automation can streamline your customer engagement, help strengthen the library brand and build awareness of all the wonderful things your library offers the community.  Hear how libraries around the world are hooking Patron Point's marketing automation platform up to their ILS to leverage the wealth of data and transform library processes.

Learning Objectives:

  • How to harness data ...
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The Show Must Go Online: Virtual Performances at Your Library

With in-person rehearsals and performances impossible for the annual teen summer play at the Twinsburg Public Library, Julia Fisher embarked on a wild journey to write and direct an all-virtual production. Learn from her trials and triumphs in navigating a new world of online theatre, and see what kind of virtual performances could be right ...

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Respecting Authority: An Intro to Subject Analysis for Copy Catalogers

Subject cataloging gets a bad rap as fussy and hard to learn. While mastery takes time, there are smaller steps copy catalogers can take to expand their knowledge and improve the use of subject terms in their catalogs. This brief workshop will introduce you to some of the most common subject systems, rules, and principles with a focus on Library of Congress Subject Headings.
 
Learning objectives:

  • Attendees will gain an ...
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How to teach students and patrons to fact-check like a pro

Dive deep into the tools and skills needed to verify the authenticity of information, and learn to create engaging fact-checking investigations that inspire students and patrons to investigate viral content. Access to News Literacy Project resources and classroom-ready examples are included.

Learning Objectives:

  • Building effective information habits and search strategies
  • Developing keen observation skills to detect ...
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Strategic Leadership

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in a post-COVID library world.
 
Learning objectives:

  • Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical ...
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Project Management 101

Have you ever been given a project and been told “Go!”. Or had an idea for a project and wasn’t sure how to go about proposing and planning it? This course will cover tips, tools, and techniques to help library staff, that are new to project management, lead successful projects in their organization.

Learning Objectives:
Understand basic project management tools, techniques, and methodologies that enable you to:

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Raising the Bar! Tools for Continuous Improvement with Your Customer Service Team

Management thinker Peter Drucker said “what gets measured gets managed”. How do you measure success(es) with your customer service team? And how do you manage your team to build upon those successes to raise the bar to achieve more?
 
Continuous improvement is one approach to consider. But what is it?
Continuous ...

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Poster Session: Ana-Tour-Me: 3D Modeling's Use in Individualising Anatomy Education in the 21st Century

In this session, Dr. Regula will do a walk through of a virtual anatomy program for instructional purposes that fit all learning levels, and follow up with a tutorial of an anatomical database to construct individualized study tools including 3D images and models. 

Presenter:

Dr. Regula is an instructor...

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Poster Session: WebEx, Teams, and Zoom, Oh My! Let's Try Remo!

Virtual events and programs have become an integral part of library services and outreach as of late. Many are using platforms like Zoom, WebEx, and Teams to provide these services for their staff and patrons, but these are often not as robust as we might like, lack the “event” feel and leave us missing that in-person connection. Learn about a new virtual event software that helps to provide some of the features you would normally get in-person, from sitting ...

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Your Makerspace Why

Let’s examine how to design makerspace programming to engage your patrons. We’ll focus on purposeful making, community voice, and inclusive practices. The presenter will also discuss her MakerCare initiative, a maker program empowering patrons to make a difference through creating service based ...

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Poster Session: Putting the TEAM in STEAM Week

What do you do when your annual STEAM Week is thrown into a pandemic? At Westlake Porter Public Library, you work as a team! See how we were able to pull off a virtual and socially distanced STEAM Week on short notice, and still had fun!

Presenters:

Jamie Dinan is the Early Learning Specialist at ...

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Keeping Your MakerSpace Momentum

What do you do with your MakerSpace when people can't go to it? Learn creative ideas for virtual programming, keeping the excitement going around your space, and the tools and resources to make it all happen.

Presenters:

Missy Littell, Customer Service Manager, Cuyahoga Falls Library



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Developing a Maker Mindset: No Makerspace Required

Content Warning:  This webinar contains opening remarks about suicide and depression.

Is your makerspace garnering the interest you first thought it would? Are you struggling to create programming that stems beyond crafting? Let me guide you through techniques to empower your patrons by ...

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Poster Session: Creating Your Own Reality

We took a planned in-person Teen program on creating AR & VR and turned it into a virtual program where we demonstrated how to create your own reality using apps on a mobile device. We'll share the tools we used to create and present this fun program as well as some of the pitfalls we ran into. Seriously, who wouldn't want to escape to another reality right now? 

Presenters:

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Resilience in Challenging Times

Do you know someone who keeps on keeping on, no matter what life throws at them?  How do they continue to thrive, flourish and grow even stronger as they overcome the obstacles they face?  The answer is resilience which is described as “the process of facing adversity and bouncing back from difficult experiences. “ This session will focus on key skills to not only survive and bounce back after a setback, but to come back stronger and wiser.
...

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From Consumer to Creator: STEM and Makerspace Initiatives for Growth

So you have a makerspace - now what? Attendees will hear about some of the changes and challenges the Fayetteville Free Library Fab Lab has experienced throughout the years. Additionally, we will discuss the ways the Fab Lab has worked to keep up with the evolving maker movement in our post COVID -19 environment, while also staying relevant and ...

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Poster Session: Making Gone Virtual

This poster session will show you how to execute the Maker Mindset Method in creating programs via Zoom for makers of all ages and how to keep everyone engaged. Kits or no kits, desktop access or phone, we will address it all. From successful Family Makerspace Storytimes to 3D design/print glider races gone wild, complete access to what worked ...

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Poster Session: Tech Together: Building Bug Robots

Tech Together is a series of technology programs created for families and designed to engage both adults and children together. This session will focus on the successful creation and implementation of a bug robot building program, challenges we overcame, as well as some tips and tricks for you.  

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The Quiet Approach for Serving Customers

Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing products and services the library has to offer, and it takes real skill to talk with people, determine their needs and fulfill their requests.

It can be especially challenging for those who are more introverted or shy to work with customers while handling difficult questions, listening to complaints and sometimes dealing with people that can be angry ...

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2020 Virtual Emerging Technology Symposium: Keynote: Don't Panic! WE are going to MAKE it

Keynote:  Don't Panic! WE are going to MAKE it
Janet Hollingsworth, Adam Watts and Zack Weaver, 2019 Library Journal Movers & Shakers, from BLDG 61, Boulder Public Library, will kick off the symposium talking about their space and how they designed their environment, their programming, their partnerships and ...

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Virtual 2020 Emerging Technology Symposium: We Built It-Why Didn't They Come?

This year’s Symposium will look at some of the barriers that prevent widespread and sustained use of the makerspace and offer some solutions.  Janet Hollingsworth, Adam Watts and Zack Weaver, 2019 Library Journal Movers & Shakers, from BLDG 61, Boulder Public Library, will kick off the symposium talking about their space ...

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Recognizing and reacting to Mental Health Challenges in Adolescents and Young Adults

How can we help our teens and tweens when they are struggling?  Come to this webinar to find out what we should be aware of and what we can do.

Learning Objectives:

  • Participants will become familiar with the signs and symptoms of depression, anxiety, and substance use disorders

  • Participants will learn an action plan to respond to mental health and suicidal crises

  • Participants ...

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Managing a Professional Customer Service Team

Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service are customers will receive.
 
In ...

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Magic, Mischief, or Malevolence? Online Privacy, Internet Security, and You

In an age when we can easily access online information, share photos with family and friends, and live a large part of our lives via the Internet, we often don't give a second thought to "how" all that works. As Arthur C. Clarke said, "Any sufficiently advanced technology is indistinguishable from magic." But is there any dark magic at work to make our online lives possible? This presentation will explore how much control you give up - both willingly and unwittingly - over...

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Budgeting Part 2: The Process

Learning Objectives: Presenter:

  • Learn how to interpret standard accounting reports.

  • Learn how to convert your Strategic Plan into a Budget.

  • Learn the basics of Revenue and Expense budgeting.

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

When you receive your confirmation of registration for this archive the link to the ...

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Ditch the Drama: Strategies for Peak Performance: More Peace, Less Drama

We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with ...

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It's Tea Time: Understanding Gen Z

Learn to understand Gen Z; their words, humor, and way of life. This webinar will cover topics such as Gen Z language, social media, and Gen Z as a whole, taught by two teens.

Learning Objectives:

  • Learn about Gen Z language

  • Social Media

  • All things Gen Z


Presenters:

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Brand Touchpoints: All the Staff & All the Stuff

You probably have a pretty good understanding of what a "brand" is. But what about a "brand touchpoint"? Do you know what that is? And do you realize that you are a brand touchpoint?
 
A brand is much more than a logo; it's how people feel about your library. And a touchpoint is any point of contact or interaction, which of course affects how people feel about an organization. So every person, and every space, and every item that's related to your...

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Compassionate Collaborations: Innovative Library Programs and Partnerships Around Mental Health

Learn what libraries big and small around the country are doing to meet the needs of those who fall through the cracks of our mental health systems. Attendees will learn best practices in partnerships by hearing about existing partnerships. Learn how to share resources with those in need, hear success stories of libraries with embedded social workers, and ...

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Instructional Design: Ideas and Techniques That You Can Begin Using Today

In this webinar, take a walk with Kimberly Salcewicz through parts of the instructional design process while she shares tips and knowledge on how to design effective instructional material that encourages learner retention and knowledge transfer. 'She will provide examples and explanations of instructional design principles and how to keep your intended audience at the center of your design decisions.She will also discuss how to use Microsoft Word to make sure your future ...

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Course Correction: How to Guide Library Employees Back on Track

Some managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The assignment is discussed in private, has specific goals, and sets expectations for improved performance without the ...

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Making the Shift: Increasing Staff Engagement & Reducing Drama

Wouldn't it be great to be getting things done quicker and with less drama?  Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.

Learning Objectives:

  • Increase leader effectiveness

  • Improve staff engagement

  • Advance ...

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Budgeting Part 1: The Rules

Learning Objectives:

  • Accounting terminology defined.

  • Typical accounting processes explained.

  • Laws and rules affecting budgeting explained.

Presenter:

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

When you receive your confirmation of registration for this archive the link to the archive will be included in the ...

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Connecting with Community and Families in Support of Youth

Ask yourself, how am I connecting with community partners and families while libraries are closed and social distancing is enforced?  Your answer might be, “I’m not” or “Our connections are very limited.”  In this webinar you’ll explore how to build and maintain relationships with community members, organizations, stakeholders, and families during COVID-19 and build ideas for keeping those relationships strong when library ...

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Communication Strategies: Working With the Deaf Community

CSABrand2020.pngIt is increasingly important to make certain we are able to communicate effectively with everyone in our communities.  The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm.   Join Bill Morgan, Artistic Manager, SignStage, for an overview of Deaf ...

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Delegating Made Easy

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a ...

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De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting

This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do when encountering someone experiencing a delusion? How to ensure staff safety and compassion towards library users? ...

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Navigating through Times of Transition

Navigating through Times of Transition is about how to move forward during times of limbo and uncertainty and take up new behaviors or ways of thinking.  This session will teach how to handle transitional periods of change with less disruption and sustained productivity.  The program will focus on understanding and mastering the human side of change, which is more complex and harder to achieve.
 
Learning Objectives

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Professional Internal Customer Service

The elements of professionalism are important to internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the workplace has many benefits including improved worker relationships, trust, and even efficiency.
 
In ...

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The Customer Service Experience

Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and can take place in the library, on the phone or in our social media accounts and in our virtual branch. (Our website)
 
This interactive and informative webinar will you give you tips and techniques to engage and ...

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Mental Health Issues and Your Library: An Introduction

This webinar will introduce the topic of mental health as it pertains to a library setting. Among other topics, attendees will learn: to recognize the signs of mental illness, to differentiate among common types of disorders, and how to understand the terminology to speak appropriately and compassionately about the issues surrounding mental health. ...

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Tabletop RPGs (Role Playing Games) for Teens Done Virtually

We will discuss how transitioning to virtual programming can work with tabletop RPGs. There are a variety of options, including a Harry Potter themed RPG that Mary Beth has written and run both in person and virtually. This is good for anyone interested as you do not have to have previous knowledge of, or experience with, tabletop RPGs.
 
Learning Objectives:

  • Community

    • Teens learn to work ...

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The Silver Tsunami and Your Library ? Learn to Surf or Be Swept Away!

The news is everywhere about the aging of America and our changing population.  Aging affects the individual, the family, and the community. What does this mean for you and your library?  Come hear the latest research and learn about trends in this worldwide phenomenon.  We’ll ponder how libraries are being impacted in multiple ways and you’ll have an opportunity to contribute to our collective wisdom.  How can we respond to this seismic ...

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Connecting with Teens Today and Tomorrow

Library staff working with teens are expert at connecting with the age group in face-to-face settings. However, it can be challenging to keep those connections, and create new ones, within a virtual environment. In this webinar participants have the chance to learn about and brainstorm ways to connect with and build relationships with teens; learn what current needs and interests are; and develop activities that support the social, emotional, and civic ...

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COVID-19: Documenting the Pandemic in Your Community

The webinar will focus on how to engage the communities you serve to record and collect local history as it happens. Learn the mechanics behind a project that gets everyone involved in documenting community history.

Learning Objectives:

  • Learn how to educate, engage, and empower your local community in recording history as it happens. 

  • Learn how to develop strategies and programming for collaboration with K-12 ...

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Library Technology Planning for Today and Tomorrow: Part 2

The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to create a practical technology plan that can help move your library and community forward.  This two-part series...

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Customer Service on the Telephone and by Email

Communicating with a customer on the phone or via email can sometimes be a difficult task. Without seeing an individual’s body language, messages can lose clarity and meanings easily misinterpreted. And when clarity and understanding are lost, the communication can be frustrating for both the customer and the employee.

This interactive and ...

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Good Leaders, Bad Decisions

Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.

Learning Objectives:

  • · Assess decision-making style
  • · Explore ...
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Recharge Your Bookclub

Reader’s advisor Becky Spratford has been leading  book clubs for over 20 years and has seen it all. In this webcast she will share her tips and tricks for success. All book groups go through their ups and downs, but re-energizing your group is not as hard as it may seem. Becky will walk you through how to confidently identify and utilize the best resources for leading a book discussion, pick books that will engender the best conversations, lead a more ...

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Preparing your Library for Returning to Work - Post Stay at Home

Learning Objectives:

  • Best practices relating to returning to work safely and following Ohio governor’s restart schedule

  • Best practices in communication with employees around initial notifications and safety

  • Other obstacles that might occur relating to unemployment and workers’ compensation in the new Covid-19 normal

Presenters:

<...

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Self Care Is Survival: Stress, Burnout, Work, & COVID-19

Do you find yourself always being busy at work? Working past your regular hours? Thinking about work night and day? Not taking your vacation time? Starting to dread going to work, getting sick a lot, or feeling overworked and exhausted? You are not alone. Library work, in any role and any type of library, can take a heavy toll on people. This panel presentation will address best practices for self-care from three perspectives: what you can do for yourself, what you can do ...

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Library Technology Planning for Today and Tomorrow: Part 1

The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to create a practical technology plan that can help move your library and community forward.  This two-part series...

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An Overview of SharedWork Ohio and the CARES Act

A high-level overview of the CARES Act provisions and an overview on the SharedWork Ohio program will be presented by the Ohio Department of Job and Family Services.

Presenter:  Juliane Barone, Legal Chief, OUIO Legal Support, Ohio Department of Job and Family Services

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Breath by Breath: Dealing with Anxiety through Yoga-Archived-5/7/20

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning ...

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RA for All: Flip the Script and Think Like a Reader

Readers Advisory belongs in every library, no matter its budget. The implementation of this vital service is the responsibility of every staff member-- from pages to directors, from those behind the scenes to the ones on the front lines. This program will remove the mystery behind providing great RA service. Using her “Ten Rules of Basic RA Service” as a guide, Becky Spratford will use your own love of your favorite books to show you how to help any patron find...

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Breath by Breath: Dealing with Anxiety through Yoga-Archived-4-30-20

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning ...

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Facilities and Admin Virtual Networking Meeting - How to Plan to Return to the Library

Join Kevin Echols, Safety Services Manager, Cleveland Heights-University Heights Public Library for an informative conversation about returning to the library and working with the public.
 
Come and share your concerns about reopening to the public.  What precautions should the library be taking to protect your staff and patrons?  How do you handle materials, book drops, do you wear masks and gloves, what needs to be cleaned?  Join us for ...

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Breath by Breath: Dealing with Anxiety through Yoga-4/23/20

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning ...

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Learning does not end in the classroom: Workbooks for self-directed learning about equity, diversity and inclusion

While classroom training has an important place in library staff education, learning is extended and reinforced when staff have the opportunity to work through difficult topics outside of the classroom. In order to support staff learning about issues of equity, diversity and inclusion, Multnomah County Library has developed a “Racially Just” toolkit, containing activities staff can use to learn on their own, with colleagues or in their staff groups. 

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RA Rethink: Merchandising and Upselling Edition

If someone told you there’s a practical and easy way to increase circulation, patron visits, program attendance and the job satisfaction of your staff, would you do it? Of course you would. Librarian Becky Spratford has developed a method you can use to accomplish all of this and it plays off of the skills, talents, and interests you already possess. She’ll explain how to deepen staff involvement in readers’ advisory in a way that gets everyone from staff...

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EBSCO Do-It-Yourself Interfaces (Hobbies and Crafts, Home Improvement, and Small Business)

EBSCO Do-It-Yourself Interfaces provide full-text access for many DIY, hobbyist, home improvement and business magazines, along with reference books and video content. In this session, we will explore the Hobbies and Crafts Reference Center, Home Improvement Reference Center, and Small Business Reference Center. Whether you enjoy needlecraft or camping, whether you are fixing the plumbing or painting a bedroom, whether you are starting a small business or looking for ...

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Managing Change and Worry in a Time of Uncertainty

Finding and sustaining a sense of control during times of ambiguity is complicated and very human.  
 
Learning Objectives

  • You will gain self awareness surrounding their own personal signs and triggers to worry and grief

  • You will learn ways to heal and cope with tools to support the process

  • You will gain awareness of ways to practice emotional agility during times of ...

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Onboarding Essentials: From Interview to Integration

Effective onboarding is related to many important outcomes for an organization including higher job satisfaction, organizational commitment, lower turnover, higher performance, reduced stress, and on-the-job effectiveness. Unfortunately, onboarding often does not get the time and attention it deserves. This webinar will demystify the process and provide concrete steps to help with the development of a successful onboarding process or to improve upon existing onboarding ...

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Breath by Breath: Dealing with Anxiety through Yoga-4/16/20-Archive

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning ...

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Copyright Basics for Librarians

Confused by copyright? You are not alone! U.S. copyright law permeates almost every facet of librarianship, and in this 90-minute session we'll explore the basics of U.S. copyright law that all librarians should be familiar with. 

Learning Objectives:

  • How copyright is secured;

  • The types of works eligible for copyright protection;

  • The rights granted to those who create copyrightable...

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From Peer to Leader

Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition.  Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff....

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Bullet Journal Basics

Have you seen bullet journaling on social media? Are you wondering what it's all about? This webinar will teach you about bullet journaling, which is a flexible organization method that can be your planner, to-do list, notebook, calendar, and more - all in one place! A bullet journal allows you to create a customizable system that works for you to help you get organized, whether you prefer a beautifully decorated scrapbook or a lean list-making planner. You will also learn...

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Maintaining a Peaceful Attitude: How to Bring Positivity to the Workplace

Do you ever find it challenging to maintain a positive attitude at work? If so, this webinar is for you! This session will teach you how to deal with negativity and the value of self-care.

Presenters:
Amber Elfrink and Brooke Vanderlin, Talmadge Branch of Akron Summit County Public Library System

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Serving Forgotten Patrons: Libraries in the Fight Against Alzheimer's Dementia

Alzheimer’s dementia already affects more than 5 million Americans and is the 6th-leading cause of death in the United States; all predictions are for even more rapid spread as the Baby Boomers age. Libraries in many cases have been slow to consider how specifically to serve this growing population among our users, and how to serve the even-larger group of those caring for people with dementia. But there are concrete services we can offer, and positive effects ...

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Using EBSCOhost and Explora to Search EBSCO Databases

OPLIN provides access to a number of full text databases from EBSCO. These range from Primary Search (designed for elementary school students) to MasterFILE Premier (for public libraries) to Academic Search Premier (for colleges and universities), and many more. In this session, we will review tools for searching these databases along with options for using the full text content. We will cover searching in both the classic EBSCOhost interface, with its robust ...

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Teen Programming: A Mover & Shaker's Recipe for Impact and Success

Courtney Saldana is the Assistant Director of the Ontario City Library.  She spent the first eight years of her career working for and with teens.  In 2016, Courtney was recognized as a "Change Agent" as a 

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You Can Be the Expert-Tech Troubleshooting with Confidence 201

This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
 
Learning Objectives:

  • Learn more advanced techniques for tech troubleshooting, including looking “...

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Spanish in a Pinch for Library Staff

This webinar will give an introduction into the Spanish language as well as the people that speak it. You will be provided with short cuts and an understanding of the basics of the language. Know the essential phrases that can breach some of the communication gap when working with Spanish speaking patrons that do not speak English.

Learning Objectives:

  • Introduction to the Spanish Language 

  • Learn ...

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Creating a Culture of Yes

The immortal Kurt Vonnegut said, "The America I love still exists at the front desks of our public libraries." In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and to take your community's image of the public library to new heights. Locate your library's first impressions, displays, customer service, policies and more on the "Yes-O-Meter" and understand how to move from "No" or "Yes, but..." to a powerful...

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To Tag, or Not to Tag? Implementing RFID at Your Library

RFID promises to revolutionize circulation at your library, from checkout and returns to inventory and security. But once the equipment is installed, what does it really take to place an individually encoded RFID tag on every one of the thousands of items in your collection?

We’d like to walk you through the process.

Learning Objectives:

  • Consider RFID tag types, shapes, and sizes for optimized device ...

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Team + Work = TEAMWORK

“Teamwork” can’t exist unless you have a motivated “TEAM” and are willing to put in “WORK”.  In this presentation, we will discuss how to facilitate a staff development session that demonstrates how important effective communication is in building a strong, cohesive and productive team that works together to reach common organizational goals. The best part is that you can do it with little to no money using supplies you ...

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But I Saw it on the News

In the past several years, patrons have been paying more and more attention to U.S. civics and politics thanks to the constant news cycles focused on the White House. How do you answer their questions without crossing the line into opinion? This session will teach you how to stick to “just the facts” with resources straight from the government.
 
Learning objectives:

  • Become familiar with federal resources ...

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Teaching Better Behavior: Social-Emotional Learning in Library Programming

Social-emotional learning (SEL), despite having been around for a few decades now, is still mysterious to many people. In this webinar, we will demystify the jargon so you can learn the basics of social-emotional learning and how to incorporate them into your programming to improve educational and behavioral outcomes for your school-age students. 
 
Learning Objectives:
 

  •  Understand the principles...

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Free Tools for Working with Graphics and the Web

Do you spend a good part of your job working with graphics, social media or websites? The web is filled with tools vying for your attention, but some of the best lie waiting under the radar. Learn about these online gems, which you can use to improve your workflow or create new content, or share with your friends and colleagues. Discover a plethora of online tools that you probably haven’t heard of but will be glad that (now) you have.

...

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Rules and Benchmarks of the New Professional

Perhaps you’ve heard that being; acting, and looking professional is in the eye of the beholder. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not.  Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond ...

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The Road to Copyright Clarity, Part 2

In this session, you'll practice exercising your "fair use muscles," applying the legal reasoning process to a variety of situations involving copyrighted materials in libraries and schools. Learn how to evaluate whether particular uses of copyrighted material can be used freely without payment or permission or whether permissions and licensing are needed.

 Presenter:

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Encore Entrepreneurship: Serving 50+ Patrons

Encore entrepreneurship greatly contributes to the economy. Known to many as the “second act”, this type of business venture is on the rise. As a community focal point, libraries are in a significant position to become entrepreneurship hubs for mature audiences. This webinar explores how libraries and librarians can be an asset to launching the business endeavors of budding encore entrepreneurs.

Learning objectives:

  • ...

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The Basics of Project Management

Project management is one of the most critical components of a successful business. It affects our goals, our performance and our ability to be and do who and what we say we are as an organization.
 
Whether your library has only one project in the works at a time, or is juggling several projects at once, knowing the basics of project management is important in completing your projects timely, on budget and as planned.
 
Whether you are ...

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2020 Gadgets and Gizmos: Exploring Technology for Youth

Want to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tighter budget?   Join us for the third annual Gadgets and Gizmos webinar. This popular, detailed webinar presentation will showcase some cool new tech gadgets, websites and resources you can incorporate into your youth services programs! You will also have an opportunity to share your technology ...

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The Road to Copyright Clarity

A Collaboration between the Northeast Ohio Regional Library System and the Media Education Lab

Do you have questions about how copyright and fair use affect you or your patrons? Renee Hobbs will introduce key ideas about copyright as it applies to the work of librarians in public, academic, school and special library contexts. She will answer your questions about copyright, digital media and learning and discuss strategies for using inquiry practices to ...

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What the Heck Happened? 2019 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

Presenter:  Scott Warrick combines the areas of law and human resources to assist organizations in...

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2020 Census and Libraries: Key Details and Strategies

The Census is an important measure of the U.S. population that impacts every segment of American life.  Accurate Census counts help fund Federal programs and help states and cities/towns maximize resources and programs.  The 2020 Census is important because it will be the first time participants may complete the Census online.
 
Learning Objectives:

  • Using resources primarily provided by the Census Bureau and ...

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Book Club Reboot: Creative Twists on the Reading Groups We Know and Love

Is your book club feeling stale? Are you struggling to keep readers engaged? In this session, the authors of “Book Club Reboot: 71 Creative Twists” (ALA Editions, 2019) will share out-of-the-box ways to spice up your book clubs, with examples from real clubs from across the country. From unique meeting locations, to reaching niche populations, to time-saving techniques and savvy partnerships, you will leave with ideas to put to work in your library right away.<...

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Run Your Friends Like a Firehouse

Recruitment and retention of library volunteers is an ongoing issue. Looking to other non-profit industries for creative solutions, presenters Kathy Kosinski and Madeline Jarvis discovered many similarities in the world of volunteer fire service. They will share the tips and tricks they learned for recruiting and retaining volunteers in 2020.

Learning Objectives:

  • Draw parallels between libraries and the volunteer fire service

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What the Heck Happened? 2019 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email...

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Changing the Library World, One Subject Heading at a Time: Collaborating with the Cataloging Lab

Offensive terminology and biased classification structures can negatively impact the relationship between a library and its users. Change in these systems seems to move at a glacial pace, and the revision process can seem complex and opaque. Attend this session to learn about the Cataloging Lab, a wiki where everyday heroes (like you!) can collaborate to craft proposals for changes or additions to Library of Congress Subject Headings. Non-catalogers are especially welcome...

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The Unified Desk: Customer Service at Its Best

Can circulation staff and librarians coexist? Can you manage the fact that the public thinks ALL library staff are librarians?  Is it possible to exchange ego for an expanded library experience? 

In this webinar I will challenge library staff to remove the barriers and hierarchy that separate staff at the expense of the customer.   We will explore opportunities where library clerks and librarians work side by side to provide a more holistic...

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2019 Hottest Tech Toys for the Holidays


It’s that time of year again!  It's the time that everyone begins their search to find the best toys for their loved one, friend, or even themselves.  Learn about the new emerging tech products that your patrons may likely want, have questions about, or even bring into your library for assistance.  Perhaps there may even be some fun, new emerging tech tools that you might consider for your library!

Presenter:  Holly ...

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Kids and YA Book Buzz with Penguin Random House

Join Amanda Fensch, Sales Manager with Penguin Random House, as she discusses the upcoming kids and YA titles you need to know about.  These previews will help you know what books will be the hottest titles of the upcoming season and be prepared to answer patrons questions about what they should read next.  All attendees are automatically entered into an ARC giveaway.

Presenter:

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Adult Book Buzz with Penguin Random House Spring 2020


Join Amanda Fensch, Sales Manager with Penguin Random House, as she discusses the upcoming titles you need to know about.  These previews will help you know what books will be the hottest titles of the upcoming season and be prepared to answer patrons questions about what they should read next.  All attendees are automatically entered into an ARC giveaway.

When you receive your confirmation of registration for this archive the link to the ...

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Hosting a Wikipedia Edit-a-thon in Your Library

In this webinar, you will learn the basics for holding a Wikipedia Edit-a-thon in your library. Edit-a-thons are a great programming activity for adults, or an opportunity to partner with a local organization. The presenter will share what worked and what didn’t from two separate editing events.

Learning objectives:

  • Create/define a Wikipedia Edit-a-thon

  • Prepare and plan for the event

  • Conduct...

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The Ohio Ethics Law: It's Everybody's Business!

This lively session will help public officials and employees in understanding how to identify and avoid acting on potential conflicts of interest.  It will also provide information regarding ethics prohibitions related to public contracts and potential post-employment requirements.  Attendees will also learn about general assistance available from the Ohio Ethics Commission to assist both the public and public sectors in understanding and complying with the ...

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Reducing Friction - Library User Experience on a Budget, Online and In Your Building

User experience is the study of how users interact with products, spaces, and websites, and it's increasingly being applied to libraries. In this webinar, we'll look at user experience principles and how to evaluate existing buildings and sites, including journey maps and direct observation. We'll briefly discuss developing patron personas and how they help conceptualize how users interact with sites and spaces. Then, we'll move on to resources and strategies for improving...

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Fast and Affordable Methods for Training Staff on Genealogy

Library staffs are getting inundated with requests for help with genealogy. How can staffers get up to speed quickly on this topic?  The training program outlined in this presentation will provide the knowledge that they need. Librarian, author and lecturer Nicole Wedemeyer Miller will discuss a series of self-study modules that can be pursued independently, quickly, and for little cost.

Learning Objectives:

  • You will ...

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How to make Outlook and Calendar work for you!

How can Office 365 Outlook and Calendar make your life easier? Join us for a quick over view of the two App's and then follow us into some organization tips and tricks. These are tools that should be working for you! Let us guide you and build on your knowledge to make your every day work quicker and smoother.

Learning Objectives:

  • Quick over view of Office 365's ...

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Providing Top Notch Health Information in the Library

You’re a librarian, not a doctor!  But sometimes, it seems your customers don’t know that.  They’ve got a health concern, and you are going to give them an answer.  Find out how to take some of the stress and anxiety out of this common public library query with this webinar. 

Learning Objectives:

  • Learn techniques to help uncover a patron’s information need

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You Can Be the Expert-Tech Troubleshooting with Confidence 101

In this session, we’ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We’ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service interaction.

Learning Objectives:

  • Learn basic strategies for approaching ...

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Time Management: Yours and Theirs

Almost everyone has more to do than they can get to in any one day.  When you become a manager/supervisor you generally inherit even more things to do in even less time.  Poor personal time management skills take a toll on us as individuals and on our co-workers.  Understanding how to effectively manage time will allow you to survive with less stress, accomplish your goals more easily, make quality and timely decisions and provide a work culture in which ...

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Brainstorming and Innovation

Brainstorming is an incredibly powerful innovation tool. From solving problems to generating creative, groundbreaking ideas, the act of brainstorming can spark fresh and extraordinary concepts, vision and actions.  However, is there a systematic way to brainstorm? And how can we make our brainstorming sessions most productive and efficient in order to produce innovative ideas?
 
There are hundreds of brainstorming techniques available, and each ...

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Caring for the Mind

Library staff are often the first line of response for mental health issues, whether answering questions or dealing with afflicted patrons. In this class, participants will learn how to effectively provide mental health information using the best free electronic resources as well as best approaches for handling interactions with emotional patrons.
 
Objectives: 

  • Gain awareness of mental health issues.

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Creating a Resume Review Program for Your Library

Want to provide a new service for your patron while also promoting your resources? Consider creating a resume review program for your patrons. This type of program allows your library to build relationships within your community and show how contemporary and traditional library materials can be used for practical concerns.
In this session you will learn how to: 

  • Research you community’s need for the service

  • ...

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HR Stuff that Every Supervisor Should Know

In order to successfully lead others, supervisors need to feel empowered, knowledgeable, capable of exciting their team members and inspiring them to do their best work every day. Join Robin S. Wood, MBA, MLISGeneral Research Collections Manager, Cleveland Public Library, as she walks you through the basics of Human Resource Management for library supervisors, managers and leaders. Robin will identify the most important core principals and ...

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RDA in Practice: Enrichment vs. Original Cataloging

Learning Objectives:

  • Participants will understand the major differences between AACR2 and RDA records.

  • Participants will consider how RDA changes affect the user experience.

  • Using side-by-side examples, participants will explore the benefits and limitations of automated RDA enrichment versus original RDA cataloging.

Presenter:

Casey Cheney

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Increase Library Usage Through Strategic Merchandising

There's a lot of science and psychology in the retail merchandising world that can benefit your library. In fact, it can not only invigorate and improve your everyday displays and signage, it can also increase your usage statistics. Trying it doesn't have to be difficult or expensive. In this webinar, Kathy Dempsey will explain what merchandising is and will reveal strategies to help you do it quickly and effectively. Through pro tips and lots of photographic examples, you...

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What are they thinking? Teen behavior in Your Library

We work hard to plan services to attract teens, but there are times when teen behavior can make us stop to wonder what’s going on inside their head. Most people can see that teens are growing at a fast pace, but forget that their brains have more work to be done. The key to successful teen services is understanding this while creating a welcoming and understanding environment in which teens can thrive.
Attendees of this webinar will be better able to:

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Cataloging is not neutral: improving equity and inclusion in resource description

Working toward equity and inclusion in library services is not just the responsibility of public-facing staff. As catalogers and other metadata professionals, viewing our controlled vocabularies and classification systems with a critical perspective can make us more aware of the inherent biases and oppressive language present in those systems. This presentation will discuss the political and social aspects of systems including Dewey Decimal Classification, Library of ...

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Tweens...After School Behavior: To Battle or Engage?

Do you dread the after school crowd? Tired of shushing over and over and getting nowhere? Stuck in a rut in programming for your tweens? This webinar will help give you some ideas and information to help you with your tween crowd.

Attendees will learn:

  • How to develop relationships and rapport with your tweens

  • Tactics for combating after school behavior

  • Develop programming ideas for tweens

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Tools to Improve Your Workflow and Increase Productivity

Have you ever found a tool or service that made you go “AHA!”? Are there little gems that make your life so much easier that you wonder how you lived without them? This  informative webinar is filled with online (and free!) tools that can help you improve your workflow. Come discover a plethora of online tools that you probably haven’t heard of but will be glad that (now) you have

PresenterLaura Solomon...

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Human Trafficking 101

In Ohio:
An estimated 1,078 American-born minors are  trafficked annually. Nearly 3,000 American-born minors are at risk for being trafficked.  By coming to this webinar you will have a better understanding of what human trafficking us and if it is going on in your library.


Learning Objectives:

  • List the risk factors for becoming a victim of human trafficking

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I Didn't Know You Did That! - Public Library Board Game Circulation

Spend an agreeable hour learning how to write a board game circulation policy that aligns with your library’s mission and strategic plan, how to determine your audience, what type of games you should invest in, and the best places to purchase them. You will learn the basic logistics of board game storage, advertising the collection, packaging for circulation, and incorporating the board games into your library’s programming.  

Participants ...

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Services for Immigrants (and your community) - Lessons Learned from Library Services for Immigrants and New Americans

In her book Library Services for Immigrants and New Americans, Jennifer Koerber reviewed programs and services provided by more than 20 libraries across the country. In this webinar, she'll share 5 case studies and highlight the best practices they represent, including how to broaden the scope to include long-time residents and other community members. At the end, she'll guide you through an exercise to create a list of 10 concrete tasks you can take in your ...

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Michigan Activity Pass: Your Library can Loan Passes Too!

The Michigan Activity Pass (MAP) is a collaborative effort between Michigan’s public libraries and cultural partners including state parks, museums and a wide variety of other family friendly venues. Thanks to the MAP program Michigan’s 2.54 million active, registered public library borrowers at nearly 400 libraries in 83 counties have access to free and discounted admission at over 440 different cultural partners located in all geographic areas across the ...

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Gadgets and Gizmos: Exploring Technology for Youth


Want to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tight budget?   Join us for the third annual Gadgets and Gizmos webinar. This popular,  detailed webinar presentation will showcase some cool new tech gadgets (such as Star Wars Droid Inventor Kit, Cloud Rover, Lego Boost and Circuit Scribe), websites and resources you can incorporate into your ...

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Employee Onboarding

Show your new employees that you’re excited that they’re joining your team! Nothing sours a new employee on their new job faster than a ho-hum onboarding experience.
 This webinar will explore:

  •          What to do before the new employee’s first day

  •          The first day’s agenda

  •  ...

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What the Heck Happened? 2018 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates in his own unique, practical, entertaining and humorous style.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  More details coming soon.

Presenter Scott ...

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Moving Forward Through the Fog: Navigating the Internet in a Post-Truth Era

According to some, we're living in a post-truth, alternative-fact-based era. How do you distinguish between fake and fact when looking for information? This session will arm you with tools to distinguish reality from "truthiness" and why it's so important in today's online information environment.

Presenter: 

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KEPRO - Free Medicare Services & Resources for Seniors

KEPRO offers information and assistance to Medicare beneficiaries and families regarding complaints, discharge appeals, Immediate Advocacy, and Patient Navigation. This webinar will provide a general overview of KEPRO's services and how local libraries can utilize KEPRO’s resources to help inform seniors in their community about their Medicare rights.

Learning Objectives:

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Hire for Success

Hiring the right person is not easy.  You need to take many things into consideration.  

Learning Objectives:

  • Know who you are

  • Advertise Properly

  • Hire for Soft Skills

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And the Winner Is...

Caldecott. Newbery. Printz.
 
If you’ve been in the youth library world for even a short time, you know about the big three.  How about the other fourteen awards announced at the ALA Midwinter Meeting? Did you know there are several established, prestigious awards for youth literature? This webinar will give an overview of the Youth Media Awards, the criteria for selecting winning titles, and introduce the audience to the cornucopia of national ...

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Smart Voice Assistants

Have you ever wanted your own personal assistant, one that can help you with everyday tasks and information as you need it? Today, this is possible with smart voice assistants! Devices and software like Amazon Alexa, Google Home and Siri are getting smarter every day and can help your patrons or even your library with useful information, entertainment, daily chores and tasks and much more.
 
Learning Objectives:

  • Learn about the ...

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Navigating Ohio's Library Organizations

Whether you're new to libraries or a more experienced member of library land, you probably noticed that Ohio has a lot of library organizations! It can be confusing to navigate these organizations, determine what services they offer, and decide how to get involved with them. (Deciphering the acronym soup can be tough too!) This webinar, co-hosted by NEO-RLS and the New-to-Libraries Network, will provide an overview of the many Ohio library organizations and help you ...

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Beyond Rosetta Stone: How Libraries Can Support English Language Learners

Providing Library access to English Language Learners (ELL) can be much more than developing your foreign language and ESL collections.  Those learning English can have more pressing information needs and all staff can play a part in creating a welcoming environment.  Keep ESL patrons coming back (hint, it’s not just the free services but the new connections and relationships they make at the Library) and provide programming opportunities for the entire ...

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Homework Help Centers

The author of the new book, Creating & Managing the Full-Service Homework Center (ALA, 2018), will share what you need to know about starting and running an after-school homework program in your library: everything from staffing to where to offer homework help, from hours, supplies and equipment to funding sources and evaluation. She’ll also point you to some of the best homework programs in the country.

Presenter: 

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2018 Hottest Tech Toys for the Holidays


It’s that time of year again!  It's the time that everyone begins their search to find the best toys for their loved one, friend, or even themselves.  Learn about the new emerging tech products that your patrons may likely want, have questions about, or even bring into your library for assistance.  Perhaps there may even be some fun, new emerging tech tools that you might consider for your library!

Presenter:  Holly ...

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College Readiness: A collaboration between local schools and colleges

Lorena Popelka is a Reference and Instruction Librarian with Columbus State Community College.  Upon earning her Masters in Library Science degree in 2003, she worked for four years as a Youth Services Librarian with the Columbus Metropolitan Library system before joining Columbus State in 2012.  While she focuses on providing quality support to the students in attendance at Columbus State, she also led the K-12 Community Partnership initiative on behalf of the ...

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Reference Reboot: Refreshing Your Reference Interview and Information Searching Skills

Every once in a while, we all need a "reboot" to keep our skills fresh. While we may provide information to patrons on a daily basis, sometimes we need to step back and re-assess what we're doing from an objective perspective. This webinar will provide you with a chance to look at standards of practice, suggestions on steps to take in the reference interview, and ways to search for information on any topic. This webinar is designed specifically for those staff members new ...

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Creating Programs for Patrons in Their 20s and 30s

Emily and Katie will discuss their experience with programming for Millennials, which includes establishing a new program series, developing a brand, and marketing techniques.  Attendees will learn about specific programs such as bar trivia, a book club for adults who like to read YA, and plenty of pop culture- and nostalgia-themed programs that have specific appeal to the millennial demographic. Library staff will be empowered to create programming for patrons in ...

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They're Not Kids Anymore: Adult Learning Basics for Library Program Planners

Do you design technology programs and classes for adult patrons in your community? If so, it’s important to understand the basics about how adults learn, where their motivation comes from, and what it takes to keep them engaged. Join Monica Dombrowski, Director of Digital Services at Gail Borden Public Library in Elgin, IL, as she talks about how applying adult learning principles can help staff craft rich and rewarding learning experiences for adults in their ...

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Library Website Design: Is Your Site an Obstacle Course?

Library websites can be prone to a number of issues that frustrate their users. Many sites use outdated conventions, anecdotal "data" or fail to use standard practices, resulting in poor experiences for patrons, and a loss of credibility for the library as a community institution. In this webinar, learn about common problems found on today's library websites, backed by current research, from a web designer/developer who has been working with library websites for more than ...

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Levy Webinar for All

Do you wonder what's involved with a levy campaign?  Want to know what you can and cannot do as a staff member to support your library's levy?  Are you concerned you will say or do something incorrect? 

In this webinar you will:

  • Learn the basics about levy campaigns (PACs, fundraising, what your director does etc)

  • Learn simple things you can do to help your library's levy succeed

  • ...

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Best Practices in Performance Documentation

Proper employee performance documentation can protect a library from future litigation and benefits its employees by providing concrete and specific feedback on areas in need of improvement.
This webinar will explore:

  • How to document performance

  • Scoring perils

  • How to deliver difficult performance evaluations

Presenter:

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A Firm Grasp: The Nonverbals of Influential Leaders

Using body language to persuade others, manage conflict, project authority and work towards generating positive and welcoming professional connections
 
Strong leaders and managers exhibit many skills that set them apart, not only in what they do or say but in how they do or say it.  Body language accounts for a large majority of our human communication and good leaders take great advantage of ...

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Canva Creative

This webinar will introduce library staff to Canva and share how Cuyahoga Falls Library is using their account to create easy and attractive signage, assist with social media marketing and increase circulation. 

Learning Objectives:

  • Learn how to navigate a Canva account.

  • Learn how to create easy and attractive flyers and posters for your library.

  • Learn what you can ...

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Programming for Intellectual and Developmental Disabilities

Rhonda Johnston, Adult Outreach Coordinator,  Reed Memorial Library focuses on connecting historically underserved populations with library resources. She has transformed the storytime for adults with developmental disabilities into a fun and engaging learning session that has opened the door for this patron group to become fully integrated with what the library has to offer.  They have seen incredible growth in the patrons.  

Learning ...

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If It's Broke, Fix It: Handling Leftover Challenges Effectively

If It’s Broke Fix It: Handling Leftover Challenges Effectively
All too often, outgoing supervisors leave unresolved challenges “for the next guy” to fix. Then, you arrive! As the new supervisor, you have two choices. You can look the other way, forge ahead with your plans and hope the old issues disappear (although, if they didn’t before, it’s not likely they will now) or you can fix them. The right answer is, of course, to ...

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Anti-Discrimination and Anti-Harassment Training for Management

In this webinar we will:

  • Review sample Equal Employment Opportunity and Anti-Harassment policies.

  • Provide an overview of discrimination and harassment law and prohibitions against retaliation.

  • Provide specific examples of behaviors prohibited by the sample policies and the law.

  • Identify recommended avenues to report discrimination and harassment.

  • Identify expectations ...

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Designing the Future: Using Human-Centered Design to Implement Service Improvements

The challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand library patrons. Discover how you can use design thinking to uncover solutions to everyday challenges.
 
Presenter:...

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Quick Copy Writing Tips that Work

Brush up on your writing skills in this one-hour Webinar focusing on content, style, tone and structure. Many library workers write their own program descriptions and promotions, as well as their own newsletters, and this workshop will provide some quick, formal training on writing. Learn how to communicate what the audience needs to know by effectively stating and positioning pertinent details. Attendees will also learn how to make their content catchy, as well as ...

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Personal Librarian Program: What worked, what didn't, and how to get one started

Many colleges and universities are developing personal librarian programs in an effort to reach more students.  Join Jennifer Starkey and Amanda Koziura for a discussion touching on program logistics, assessment, marketing, outreach, programming, and what they've learned from being personal librarians over the years.

Learning Objectives:
1.  Attendees will examine the ...

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We Can't Stop Doing That!

Why is it so easy to start new projects or formulate new procedures and policies, yet so hard to stop doing things that are no longer important, efficient or effective, especially if they were once necessary or successful?  How can you help yourself and your staff see the value in cutting procedures or services that are no longer working?  This webinar will look at the reasons it is often difficult to eliminate something that we do or provide and will talk about ...

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Tips and Best Practices for Hosting a Successful Cord Cutting Class

Some people pay for cable and satellite television, others opt for Internet streaming services. The latter group, often known as cord cutters, is a population quickly growing in popularity as the ease and accessibility of online streaming content is made available. While there people who cancel their cable and jump right into the new territory, you may be surprised to know that you have many patrons in your community that would like to learn about cord cutting before they ...

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The Welcoming Library: A Multi-sensory Approach

You want your library to welcoming.  It is more than just customer service.  You want to surprise and delight your patrons to keep them coming back.

By attending this engaging webinar, participants will be able to:

  • Explore all five senses and discover how to best use each in delivering a welcoming library experience for our patrons

  • Identify your strengths in addressing the needs of all types of patrons

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Time Management for All

This faced paced webinar will lead you through how to plan, prioritize and schedule for a highly effective day.  Come with your issues and concerns as there will be time for specific questions and concerns.  Don’t miss out on this interactive, informative session with handouts and lots of tips and tricks to reduce your stress and get more done.

Learning Objectives:

  • Learn how planning upfront can save you time in the long ...

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Understanding the Myers Briggs Type Indicator for You and Your Library

The Myers Briggs Type Indicator assessment is one of the most popular and well-known personality tests today, taken by 80% of Fortune 500 companies and 89% of Fortune 100 companies according to the CPP. There has recently been a lot of buzz, both positive and negative, surrounding the assessment, but it continues to be a highly demanded test to be taken by professionals. What is the Myers Briggs Type Indicator assessment? How can it help you work more effectively as a ...

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Creating a Coding Club in Your Library

Real advice for real librarians! We all know that STEAM programming is important, but how practical is a coding club in a real library with limitations like budgets, space, and a staff who has never touched code before? Learn how one librarian took herself from coding newbie to successful educator running two coding clubs for grades 6-12.
This webinar addresses:

  • Real concerns and pitfalls

  • Best practices

  • ...

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Highly Effective Meetings

Meetings are important to organizations although many times we feel that nothing is accomplished and we have wasted our time.  This webinar will focus on how to run an effective meeting by covering the following topics:
 

  • How to prepare

  • Who to invite

  • Creating an Agenda

  • The Meeting Setup

  • Dealing with Problem Personalities in a Meeting

  • ...

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Battle of the Books: Teen Edition

How can you encourage young people to read voraciously? Inject some competition into their reading! Join the Director, Benjamin Reid, and Public Services Librarian, Carol Opalka, from Huron Public Library for a webinar on the Erie County Libraries Battle of the Books. Implemented by Reid and Erie County Teen Librarians in 2015, this successful, literary spectator sport is now a highlight of the fall programming schedule. Learn about the rules of the game, time and ...

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Everyday Disability: Welcoming Patrons with Disabilities

People with disabilities, be it physical, mental, or medical, are among the most disadvantaged in our society. According to the US Department of Labor, only 16% of people with disabilities will complete a Bachelor’s and less than 50% will find gainful employment.
This session will offer actionable strategies for welcoming patrons and staff with disabilities into your libraries. A brief presentation will be followed by case studies with a focus on group ...

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Classroom Management Techniques

"Have you ever done a library program but things didn’t go as smoothly as you would have liked? Do you ever struggle to maintain control with a group of kids? Have you ever had an issue with behavior in your programs? Then join us for this webinar featuring Angela Wojtecki and Jill Burket as they share some guidelines, tips and tricks they’ve used in schools and various effective classroom management techniques.
 
Featured Presenters:
...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Adult Programming Series: 20 More Adult Programming Ideas in One Hour

Get ideas for new ways to engage adult patrons with programming in these fast paced, humorous sessions. Veteran programmer Amy Alessio will go over themes and ideas that were a hit - and ones you may want to avoid! Participate in the chat for a chance to win prizes and receive access to slides, an outline of all ideas and more.
 
Presenter:  Amy Alessio is an award-winning librarian with a black belt in karate. Her latest book is the ...

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ALAO/SWON Innovation Conversation: What We (don't) Talk About When We Talk About Diversity

ALA lists “diversity” as one of its 11 core values. Lately, the rhetoric around “diversity” has expanded to include the terms “inclusion” and “equity.” Typically, when we use the word “diversity” we refer to specific categories of identity: race, gender, ability, and sexual orientation, to name a few. As colleges and universities engage in more diversity initiatives, how is the conversation around diversity, ...

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You check out WHAT?

Libraries are making headlines for circulating such non-traditional items as guitars, fishing poles and bicycles.  Are you doing something interesting at your library, or thinking about it?  Presenters will share the ongoing experience of making gadgets, gizmos and bicycles, too available at the Avon Lake Public Library -- including why they do it, how they make work, and the challenge to spread awareness for things that patrons might not even realize they need!<...

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The Accidental Trainer: How to Create & Teach Tech in Your Library

Getting more and more requests for tech classes with no time or skills to create them? In need of supplemental resources to send home with patrons when they come in for one-on-one tech help? Join Monica Dombrowski, Chair of PLA’s Digital Literacy Committee, as she shares strategies and resources along with Information about Gail’s Toolkit—now part of PLA’s DigitalLearn.org that will make it easy for you create ...

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2018 Gadgets and Gizmos: Exploring Technology for Youth

Want to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tight budget?   Join us for the third annual Gadgets and Gizmos webinar. This popular,  detailed webinar presentation will showcase some cool new tech gadgets (such as Star Wars Droid Inventor Kit, Cloud Rover, Lego Boost and Circuit Scribe), websites and resources you can incorporate into your youth ...

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Girls Who Code: Introductory Webinar

"Girls Who Code, the national non-profit dedicated to closing the gender gap in technology, is partnering with NEO-RLS Libraries! Join Hannah Simon Goldman, Ohio Regional Partnership Coordinator for GWC, for a quick half-hour webinar on Thursday, January 11th at 2:00p.m. to learn all you need to know about how to launch your own FREE after-school coding Club. In GWC Clubs, 6-12th grade girls use computer science skills to impact their community as they join our ...

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Adult Programming Series: 20 Adult Programming Ideas in One Hour

Get ideas for new ways to engage adult patrons with programming in these fast paced, humorous sessions. Veteran programmer Amy Alessio will go over themes and ideas that were a hit - and ones you may want to avoid! Participate in the chat for a chance to win prizes and receive access to slides, an outline of all ideas and more.
 
Presenter:  Amy Alessio is an award-winning librarian with a black belt in karate. Her latest book is the ...

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Boys, Books and Libraries: Making the Connection

Boys and books, boys and reading, boys and libraries, these are sometimes complicated relationships. How do we welcome boys into our libraries, engage them in reading, and connect them with the books that can make them avid, lifelong readers? Hear why this is sometimes so hard and what we can do about it from the librarian who has been at the front of the Boys’ Reading Movement for twenty years.
 
Michael Sullivan is the author of Raising Boy Readers...

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Winning Library Grants

Grants can support the changing needs in your community and your budget, as well as many additional benefits. Stephanie Gerding’s grant webinars are known for being easy to understand, motivating, fun and full of valuable tips.

In this interactive webinar, you will learn the basic process of grant work, including how to develop a winning grant project, where to look for funding sources, and what key elements go into a great proposal. Learn how to quickly...

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1,000 Books Before Kindergarten

Rena will discuss the details of this program, the challenges and successes she’s had at her library and ways you can implement it at your library.  1,000 Books before Kindergarten is an initiative to promote early literacy and reading to parents and caretakers of infants and very young children. The goal is to encourage parents to read one thousand books with their children before sending them to kindergarten. Reading together builds the necessary early ...

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Hottest Tech Toys for the Holidays 2017

It’s that time of year again!  It's the time that everyone begins their search to find the best toys for their loved one, friend, or even themselves.  Learn about the new emerging tech products that your patrons may likely want, have questions about, or even bring into your library for assistance.  Perhaps there may even be some fun, new emerging tech tools that you might consider for your library!

Presenter:  Holly Klingler

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TAG: You're It! Creating a Teen Advisory Group at Your Library

Whether you call them Teen Advisory Groups, Boards, Councils or Committees, the goal is the same. To get teens involved at your library! Join Jami Williams, Children’s and Young Adult Librarian at Marvin Memorial Library as she discusses  tips, tricks, and advice on starting, maintaining, and utilizing a successful Teen Advisory Group at your library. Topics discussed will include, but are not limited to, starting small, By-Laws, typical meetings, and ...

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If You Know More, You'll Find More: A Cataloger's Tips on Getting the Most from Your Catalog

“Why can’t I find it?” “Don’t we have anything on this?” If you’ve ever been frustrated by searching your library’s catalog, this is the program you need to learn more about how to search effectively. Let a cataloger with experience in public and academic libraries demystify stopwords, operators, browsing versus keyword searches, subject heading subdivisions and more. Learn how to make the most of the treasure hoard of data ...

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Help Me Out Here: Vendor Participation in Library Marketing Efforts


Did I spot you flinching? Is that because you just cut a giant check for a database license only to turn around and devote time, energy, and more money to marketing and promoting the resource to your users? The time has come for librarians to rethink the origin of their marketing materials. This session will encourage and support librarians and library staffers as they plan to work with vendors to market their products, not to a library, but to the patrons!  ...

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Battle of the Books

Knox County Battle of the Books Program Leaders will be discussing the origin of the program, what is involved “behind the scenes” in prep for the reading list, questions for teams to practice and the final competition questions and procedures. Also, from a PR and community relations viewpoint, why the Battle of the Books program has been such a great fit for the library system and improved relations with the county and local schools. along with how ...

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Legal Reference Guidelines & Basic Legal Research Resources

This webinar will discuss guidelines for legal reference services, as well as review key secondary and primary resources for legislative, administrative, and case law in federal, Ohio, and county/municipal jurisdictions.  The session will also note free web-based resources and county law library resources.
 
Presenter:
Laura E. Ray has been at the Cleveland-Marshall College of Law since 1989, where she currently serves ...

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The Library as Cause: Lessons from Winning Campaigns

Successful political candidates know that the right way to connect with their voters starts by sharing their vision for the community they serve. For library funding - either at the ballot box or through donor support - your library strategic or facilities plan is where your vision and hope reside. In this session, learn how to create a 'fundable plan' using the tools of winning political campaigns to frame the community conversation. Join EveryLibrary's executive director...

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Soft Skills for Strong Management: Cultivating Good Critical Thinking

With the challenges and demands supervisors continually face each day, it is essential to possess great critical thinking skills. It is also important to instill such soft skills in your employees so that they can handle the daily demands of their jobs. But what exactly are these crucial abilities? And better yet, why are they important and how can they help us in this ever-changing library environment?

Critical thinking is an overarching skill that helps you ...

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The Librarian as Candidate: How to Activate Voters and Constituents for Support

Voters, constituents, and donors behave the way they do specific reasons, and very little of it has to do with what "library conventional wisdom" says. Most of what drives their behavior—at the polls, when you ask them to advocate, or when you appeal to them for donations—is not their own user experience, but is instead their perceptions and attitudes of the public library as an institution and the people who work there. In this session, John Chrastka, ...

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Best Foot Forward: Using Body Language to Strengthen Your Professional Interactions

What does a skillful interviewer, a memorable presenter, a motivating team facilitator and a strong negotiator all have in common?  They understand and use body language effectively!
 
Body language is an essential ingredient to create and enhance professional interactions. From how we impact others in our presentations or analyze candidates in the interviewing process to the effectiveness of our team facilitations and the persuasive abilities of our ...

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Effective Workplace Communication for New Supervisors

Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing.  Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.
More importantly, your success as a supervisor will greatly depend on how effective you are in communicating your message to others...

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Youth Readers Advisory Webinar: Historical Fiction and Horror with a Side of Fantasy

Do you ever find it challenging to recommend a good book that will delight and awe your young patrons? Would you like to learn more about recommending mainly middle grade historical fiction, horror and fantasy titles? Then join us for this webinar as we serve up a helping of historical fiction and horror with a side of fantasy!

Presenter:

Audrey Hogan, Youth Services Librarian, Warren-Trumbull County Public Library.

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Travel in Your Pocket

Whether you or your patrons are traveling across the globe or exploring your own city, you can utilize digital apps to make your trip more convenient, informational and fun! 
 
Learn about apps that can easily translate languages and text without knowing a single word in another language, easily create a jam-packed and informative itinerary that you can use without any internet access, find and book hotels, flights and events inexpensively and ...

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Now We're Talkin: Multilingualism at the Library

What lingual gems might your staff and community be hoarding?  Learn how the Westerville Public Library has engage their staff and community to reach non-native English speakers with name badges, grants, and community partners.


 

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Paint Night: How to do this at Your Library

Inspired by the popular local Paint Nite events, the Westerville Public Library decided to bring the programming to their patrons for free!  The program allowed attendees of any skill level to recreate beautiful paintings by following guided, step-by-step instructions from the artist.  Librarians will learn how to coordinate a free paint night event for their patrons and how to select an artist if there is not one on your staff.

Presented by:
...

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Best Practices in Book Repair

Popular Library Repair (or How to Keep Captain Underpants on the Shelf for One More Year)
Want to get a little more life from your paperbacks? Need a few more circs on your best sellers before they fall apart? If so, then this program is for you! Loaded with useful information on how to get the most from your collection, this program covers a wide range of book repair techniques. While some techniques may be applicable, this program is not ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
An Office in your Pocket

Many of us carry our smart phones and tablets with us everywhere.  We use them to send emails, connect with family and friends, and gather information.  But do you know that they can be one of the most versatile and powerful productivity tools you own?  It’s like carrying around an office in your pocket!
 
Learn some of the great office and productivity tools available as well as some fun tricks that these devices can do.  From ...

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Art of Customer Service

What is customer service and why is it important?  This webinar will introduce and improve the soft skills needed to deliver truly excellent customer service.  Staff and managers alike are invited to discover how patience, body language, positive language and active training can make anyone a true "artist" of customer service.  This webinar is designed for anyone who interacts with the public.
Presenter:  Jessica Curtis, ...

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Build a Better World with Upcycled Materials

Spring is almost upon us.  Now is a good time take stock of where we are with our programs and our programming.  Maybe you are ready to spend some time straightening up your back room?  From those audio visuals that need to be surplussed to the boxes and bags lying about, pay attention to what you are throwing away. Are we looking at what we have in the most creative ways?  Upcycling is the process of re-purposing items into more ...

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Cataloging for the Rest of Us

Have you ever wondered just what happens in the Technical Services Department of your library? Are you curious about how new materials are readied for the public? What about RDA? If you are eager to ease your confusion about Technical Services, join Teanna Weeks for an interactive webinar on all things Technical Services.
Presenter:  Teanna Weeks, Techncial Services, Collection Services Supervisor/ILL, Cleveland Heights-University Heights Public...

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Cataloging for the Rest of Us 2.0

Have you ever wondered just what happens in the Technical Services Department of your library? Are you curious about how new materials are readied for the public? What about RDA? If you are eager to ease your confusion about Technical Services, join Teanna Weeks for an interactive webinar on all things Technical Services.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Connecting across Distance: Staff Community and Collaboration

At the end of this session, participants will be able to identify at least three ways to create a virtual staff space; describe the pros and cons of various staff communication tools; and identify at least three ideas for planning an interactive staff meeting.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Customer Service at the Library: Cultivating Loyal Library Customers

This webinar deals specifically with attitudes and actions for cultivating customer loyalty with both internal and external customers at the library, and offers a number of specific tools to help make the patron interaction a meaningful and memorable experience.
Presenter: Steve Wishnack

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Day for Page Supervisors: Hiring on the Fly

If your page departments seems to have a revolving door on it and you spend more time hiring pages than seeing items actually get shelved, this workshop is for you. Come hear some great ideas for streamlining this never ending, challenging and rewarding job of Page Supervisor.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Day for Page Supervisors: Training Shelvers

Ideas for Training your Pages.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Delivering Effective & Strategic Performance Appraisals
  • How can you use your performance appraisal and goal setting system to change and reinforce your organization’s corporate culture?

  • What are the most common errors made in performance appraisals, and how can they be overcome?

  • How can managers get employees to take more accountability in the performance appraisal process?

  • What makes appraisals legally defensible … and is your appraisal a ...

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Don't Do This! Interview Mistakes to Avoid
  • Learn how important it is to hire carefully.

  • Understand that any search should begin with a profile of a the new employee.

  • Consider building a  multi-faceted approach to interviewing, from initial communication to actual questioning to showcasing your library.

  • Question creatively, with all questions designed to tell something

Presenter:  Cathy Hakala Ausperk

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Electronic Records Management

Everyone creates records in the course of doing their jobs, and in today’s increasingly digital office environment those records are likely to be in electronic formats.  Managing electronic records can be challenging—there may be multiple copies in various locations, a lack of appropriate storage, or records may be in difficult formats such as email.  Susan Hernandez, Digital Archivist and Systems Librarian at the Cleveland Museum of Art, will provide...

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Essentials of Copyright and Fair Use

How does copyright apply to libraries and our patrons? Attend this crash course to learn the essentials of copyright law and how to keep your libraries safe from infringement and potential lawsuits. You will also learn how to take advantage of fair-use exceptions in the law by analyzing a range of copyright scenarios.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Ewwww! Is that a bed bug?

Ewwww! Is that a bed bug? How can your staff tell? Do they know what to do if it is? All libraries are struggling with this icky phenomenon and there are answers out there! Come and hear how to assure both your community and your staff that your library has this buggy issue under control.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Graphic Novels for All Patrons

With more kids, teens, and adults asking for them, graphic novels are a growing area in libraries and popular culture. With increasing options ranging from the kid-friendly “Sisters” to adult-oriented “Saga,” American comics are becoming more accessible, diverse, and critically acclaimed. As well as hooking young readers, graphic novels are providing new opportunities for maturing fans and capturing new audiences. Discover the evolving American ...

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Handling Angry Customers with Tact and Skill

The Handling Angry Customers with Tact and Skill webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it's not usually the person, it's their behavior) and gives you a step by step approach to help you effectively diffuse and resolve these situations.

Presenter: Andrew Sanderbeck

When you receive your confirmation of registration for this archive the link to the ...

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Hiring: A Tale of Fear and Loathing in the Workplace

Hiring the wrong person is so disappointing and potentially expensive. So we enter the hiring adventure with fear and loathing and a heavy burden of risk.

This fun and interactive webinar explores creative ways to organize the job search to:

  • Complete the search in a timely manner

  • Ask questions designed to uncover whether the candidate will fit the role

  • Find the right candidates as quickly as ...

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I'm a Manager - Now What?

Many library professionals are placed into management roles with little or no guidance because there isn’t time for training or their position is newly created. Since Librarian skills are different from Managerial skills, these newly minted managers may struggle getting a handle on their new positions.

Presenter: Jennifer Parsick

When you receive your confirmation of registration for this archive the link to the archive will...

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Intellectual Freedom . . . The Good, The Bad, and the Ugly

This short interactive session will provide an overview of intellectual freedom, the many issues it presents for library staff, and how you can prepare for materials challenges.  Bring your questions and IF stories to share.

Learning Objectives:

  • Why is "equal access" a cornerstone of public library service?

  • How can you reconcile conflicts between library policies and procedures and personal ...

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Introduction to Content Marketing

Content marketing may be a new term for librarians, but it is a growing and effective trend in the business world. In this workshop, Laura Solomon will introduce you to content marketing by teaching you how to create a content strategy and how to implement it. This workshop will explain this growing trend, as well as give you and your staff the tools they need to get started on creating your own content strategy."

Presenter:  Laura Solomon, Library ...

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It's a Manager/Supervisor's Job to Motivate Staff

Great things happen when people are motivated.  However,  we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff.  This session will look at ways of discovering what motivates your staff, discuss setting stretch goals to promote growth and  autonomy, and examine common  behavioral barriers to...

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It's Not About Me! Handling Those Complaining Customers Without Taking It Personally

Are you finding it difficult to “not” to take things personally from your complaining customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think its personal and that YOU are the problem?

This is packed full of powerful tools and techniques you can begin to use immediately with your unhappy internal and external customers.

Learning Objectives:

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Managing Change

Organizational change occurs at a rapid pace and you and your team are often faced with altering methods and procedures that have become familiar and comfortable. In this webinar you will learn the dynamics of the change process, the difference between change and transition, and strategies to manage yourself and your team to be comfortable with the uncomfortable.

Presenter: Ned Parks

When you receive your confirmation of ...

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Mastering Uncomfortable Conversations with Employees, Co-Workers, and Bosses

Learn ways to deal with recalcitrant employees, manipulative co-workers, and bullying bosses.
If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.

Presenter:

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Mastering Uncomfortable Conversations with Library Visitors

Your job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.

Presenter:

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Meetings That Matter

This webinar will focus on how to run an effective meeting by covering the following topics:

  1. How to prepare

  2. Who to invite

  3. Creating an Agenda

  4. The Meeting Setup

  5. Dealing with Problem Personalities in a Meeting

  6. The Value of Disagreement

  7. The Importance of Action Steps and Minutes

Presenter:  Betsy ...

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Movin' Up: Transitioning from Peer to Supervisor

You aced the interview and are being promoted!  Now that you are a supervisor there are many things to learn and challenges to navigate as you begin your new role.  One change is that many people don't anticipate is the change in your relationships with your coworkers.  This webinar will discuss the transition period and important steps you should take to start on the right rack as a manager.
 

Presenter:   

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Shut Up and Listen: How We Used Social Listening to Connect With Customers/Students and Build a Community

In social media, content creation is often king. The University of North Florida’s Thomas G. Carpenter Library has refocused its efforts away from original content in an effort to focus on listening and engagement. This practice has led the Carpenter Library to build a reliable, friendly, and helpful online community that has inspired other departments on campus to do the same. By monitoring keywords, hashtags, and geotags, library staff has kept tabs on what ...

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That's Already Encumbered

I am sure you have heard the phrase, “that's already encumbered.”  What exactly does this mean?  Come to this webinar to find out what this means, how libraries are funded and much more.

Upon completion of this webinar you will have a better understanding of:

  • How libraries are funded – PLF and other revenues that libraries typically receive

  • The types of Funds public libraries typically have...

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The 20 Second Talk

The 20 Second Talk." We go 20 years avoiding a 20 second conversation. Suppose you had a simple, honest, direct script that let you tell employees hard things about their performance problems without being anything but clear and respectful? In this webinar, you'll write the script that's guaranteed to get results.

Designed for supervisors and managers, the interactive and informative program will help participants:

  • Understand...

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The 4-1-1 on 2-1-1

Are you ever concerned about your patrons’ well-being?  You know, that couple that has shown up for the third day in a row right when you open, and don’t seem to leave until you’re locking the door at night?  Did they eat today? Shouldn’t they have warmer coats in this weather?  Or have a parent ask about where they can find education programs to address their children’s special needs?  How about the first time a customer ...

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The Impact of Words: Words to Use vs. Words to Lose

The words we use impact the quality of service delivered by library staff. Some words (words to use) satisfy customer needs and wants, connecting us to customers in meaningful ways. Others (words to lose) are negative, destructive, and disconnect us from customers. This webinar reveals the importance words have on our interactions with both internal and external library customers.

Presenter: Steve Wishnack

When you receive your confirmation of ...

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What is your BODY Saying: Interpreting Body Language of Patrons and Staff
  • How to demonstrate confidence and approachability with staff and patrons.

  • How to present yourself.

  • Ways to exude confidence.

  • What NOT to do in certain situations.

Presenter: Holly Klingler

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Working as a Team: Where do I Fit
  • Who are you on the team?

  • How do you work as a team player?

  • How do you encourage others to work together?

Presenter: Ned Parks

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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Youth Readers Advisory Webinar: Fiction, Non-Fiction and Graphic Novels

Would you like to learn more about pairing fiction with non-fiction titles? Do you want to be able to recommend graphic novels to your young patrons but not sure where to begin? Then join us for this webinar as we introduce pairing fiction with non-fiction titles, and graphic novels.

Presenter: Amanda Murphy, Youth Services Assistant Manager, Warren-Trumbull County Public Library

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Youth Readers Advisory Webinar: Make the Connection-Tips, tricks and basics of readers advisory in a busy digital world

Do you ever find it challenging to recommend a good book that will delight and awe your young patrons? Would you like to learn more about the basics of readers advisory? This webinar will teach you the basics of readers advisory and help you on the road to recommending their next great book.

Presenters:
Carrie Burrier,  Youth Services Coordinator, Akron-Summit County Public Library
Kathleen Marten, ...

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