Northeast Ohio Regional Library System

Event Registration - Northeast Ohio Regional Library System

Webinar (60-90 Minutes)
Cost: $20
Individual Member: $10
Gold, Silver & Bronze Members: FREE
Online Workshop (90+ Minutes)
Cost: $30
Gold Member: FREE
Silver Member: $5
Bronze Member: $10
Individual Member: $15
Leading Through Transitions

Recorded 2/14/24

Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders.  This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that ...

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Top 23 Titles of 2023

Recorded 1/31/24

No one expects public service staff to have read every popular title that has been published in a given year; however, it's not an unrealistic expectation to be familiar with them to better serve patrons. This webinar will go over the top 23 titles of 2023, literary trends and anticipated releases to note for 2024, and...

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Trans History Linked! : An Introduction to the Digital Transgender Archive

Recorded 1/31/24

This presentation will introduce the Digital Transgender Archive, an online hub for digitized historical materials, born-digital materials, and information on archival holdings globally relating to trans and gender non-normative individuals and practices. The presenter will discuss what items can be found on the DTA ...

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So, You Want to be a Manager?

Recorded 1/25/24

Have you ever wondered what it takes to be a manager? Have you wondered if you have what it takes to be a good leader? Are you interested in working now to develop the skills and abilities needed to be a good manager and leader? If so, this webinar will help you gain a clear understanding of what skills, abilities, and...

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Calm Challenging Patrons: How to Navigate Difficult Interactions

Recorded on 1/24/24

No one wants to deal with difficult patrons, yet you will inevitably encounter one or two unreasonable people. In Calm Challenging Patrons, you'll convert negative interactions into positive outcomes by implementing the six-step model. This practical system is the same one that Mj developed to manage demanding ...

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Weeders Attract More Readers-Limited Time Archive

Recorded on 1/23/24 - Limited availability until 4/23/24

We all know that weeding is a necessary part of maintaining a healthy and useful library collection. But when it comes right down to it, the process isn’t as easy as it sounds. Should a book be pulled just because it hasn’t circulated in a year? What ...

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Gamifying the Onboarding Process

Recorded 1/18/24

Onboarding can be scary for new employees, ineffective for trainers, and frustrating for all involved. By gamifying the process, you can improve information retention while increasing motivation. Learn how to create a new employee challenge that is interesting, consistent, and fun!

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Strategic Leadership

Recorded 1/10/24
This webinar is also part of the 2023-2024 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
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HR and Legal Update: Recent Changes in the Law and Trends Impacting Public Libraries

Recorded 1/9/24

Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular.  In this webinar, we will examine recent developments in the law that impact the ability of public libraries to manage the workforce in a challenging environment.

...

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Library Boot Camp: Reaching the Community Through Programming and Outreach

Recorded 12/13/23

Programs and outreach can feel daunting for new and old library staff alike. Where do you start? How do you decide what to offer? This webinar will provide a basic overview on what programs and outreach services can look like, how to design and implement them, challenges your library might face, and how to evaluate ...

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Human Resource and Fiscal Officer Networking Meeting -Issue 2

Recorded 12/13/23

This is a last minute meeting that will focus on Issue 2 and what it means for libraries.

Navigating Issue 2: What Public Libraries Need to Know About Ohio’s Marijuana Legalization

Join Kastner Westman & Wilkins attorneys

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Patron Bashing in Public Libraries: Its Effect on the Professional and the Profession

Recorded 12/13/23

We have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it’s the negative ones that get us the attention we are looking for when telling a story. While many believe venting helps reduce ...

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Special Libraries: How Can They Help Your Patrons and Library
Recorded 12/12/23

We have many special libraries in the Northeast Ohio region.  Here we highlight three special libraries and what they can offer your patrons and library.
 
Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden)
Did you know that NE ...
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Dealing with Digital Distractions: Ideas and Recommendations for Libraries

Recorded 12/7/23

Library managers and staff have many demands and distractions. This presentation will help cut through the noise and suggest both technical and non-technical solutions for better balance at work. You’ll learn about different software and apps that can help. Attendees will also learn more about how to deal with ...

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Management in Harmony

Recorded 12/6/23

"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims ...

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So You are a New Children’s Librarian Supervisor or you Want to be One?

Recorded 12/5/23

What do you need to know?  Children’s Supervisors juggle onboarding and supporting staff, scheduling staff, programming, and outreach…and a lot more.  Learn the basics you need to run a successful children’s department.

Learning Objectives:

  • Learn...
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Library Bootcamp: Intro to Cataloging

Recorded 11/30/23

So what really IS cataloging, anyway? Why do we do it? What does a typical cataloger's day look like? Geared toward non-catalogers and brand-new catalogers, this session will share introductory vocabulary, concepts, and principles of cataloging, as well as advice for pursuing technical services work.
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Canva Tips and Tricks for Advanced Users

Recorded 11/28/23

Join us as we explore some of the lesser known features of Canva Pro, and learn new uses for commonly used features. From animation to picture retouching, Canva is a versatile tool with so many hidden uses!

Learning Objectives:

  • Utilize lesser-known features of common tools (such as the ...
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Ditching Dewey

Recorded 11/14/23

Many public libraries, and some school libraries, are transitioning away from using the Dewey Decimal System for a variety of reasons: it is outdated and leaves no room for change; to make libraries more accessible to a wider variety of people; and to group related subjects together to name a few. Get a basic...

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Start a Comic or Graphic Novel Book Club at Your Library

Recorded 11/7/23

This webinar will focus on how to lead a comics and graphic novels book club at your library or in partnership with another organization.We will think about the history and formalistic qualities of comics and reflect on the how the medium invites new ways of participation in reading groups. Finally, we will ...

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Social-Emotional Learning and the Library

Recorded 11/2/2023

This social-emotional learning webinar will address your frustration with trying to contain and redirect the boundless energy of young people in the library.  You will build a deeper understanding of why youths act the way that they do, and hands-on tools to encourage their best choices.  ...

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Inclusive Decision-Making: Navigating DEI Challenges for Effective Systems Change and Personal Growth

Recorded 10/24/23

Empower your decision-making, overcome pitfalls, challenge resistance, and foster resilience on the path towards inclusive change and personal well-being.

Learning Objectives:

  • DEI Decision Making: basic components of making decisions through the lens of ...
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Staying Current & Assisting Library Patrons through Rapid Technological Changes

Recorded 10/12/23

For years, library staff have fulfilled the role of technology instructors within our communities. However, in this era of swift transformations, this responsibility comes with its fair share of challenges. Our speaker will explore strategies for building and maintaining the skills necessary to succeed, as ...

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Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget!

Recorded 10/11/23

Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions ...

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Library Boot Camp: Refresh & Reboot: Leveling Up Your Reference Interview & Information Searching Skills

Recorded 10/4/23

While we may provide information to patrons on a daily basis, sometimes we need to step back and re-assess not only what we're doing but how we're doing it. This webinar will provide you with a chance to look at standards of practice, suggestions on steps to take in the reference interview, and ways to search ...

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Recognizing Bias

Various people, institutions and organizations help shape the way we view the world, sometimes in inaccurate ways. Participants will learn to identify implicit and explicit biases and explore strategies for challenging them in ourselves and others.

Learning Objectives:

  • Understand various concepts around bias
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Library Bootcamp: Library Operations

Recorded 9/21/23

In this webinar we will explore the functions of the departments typically found in public libraries and how they work together. We will discuss how to pursue the various careers available in the public library field, including the education requirements and how to match your soft skills with a suitable ...

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Strategies for Outreach to Marginalized Populations

Recorded 9/20/23

The dedicated people who work in libraries support their patrons in many ways. Perhaps one of the most important, and least visible, population segments they assist are marginalized peoples. When those in the LGBTQ+ or homeless communities seek out guidance, libraries are there. But if you want to proactively ...

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Library Bootcamp: Foundational Principles of Library Service

Recorded 9/13/23

While libraries can vary in size, scope, and communities served, all libraries adhere to a set of overarching principles that include a commitment to equitable access, intellectual freedom, patron privacy and confidentiality, and the free expression of ideas. This session will provide an overview of these ...

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MeckTech: Lessons Learned Through Digital Equity Initiatives

Recorded 8/17/23

Charlotte Mecklenburg Library in NC adopted two major digital equity initiatives in 2021: distributing refurbished laptops to 20,000 adults and building a free WiFi network for a neighborhood with low internet connectivity. We will share knowledge gained, along with outcomes of both projects, during this ...

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Internal Customer Service: It's More than Just Being Nice!

Recorded 8/9/23

You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing ...

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Curiosity - The Secret Sauce

Recorded 8/8/23

Every organization has problems to solve, obstacles to overcome, and a desire to do things better, but how do you harness that energy and bring about change and improvement? Design thinking might be a useful tool for tackling complex challenges. It is both a process and a mindset fueled by curiosity. Join us ...

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You've Got Mail: Using Reference Mail Services to Reach Justice-Involved Individuals

Recorded 8/2/23

Without regular access to the internet, many people in correctional facilities turn to libraries for help with their information and research needs. They send questions by snail mail, and this strikingly non-digital endeavor is easy to provide. St. Louis County Library has been receiving letters from people in ...

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Empowering Communities: Social Workers in Libraries

Recorded 8/2/23

In an era where public libraries are evolving into vibrant community centers, the need for comprehensive and inclusive support services has become increasingly apparent. This webinar is designed to explore the integration of social work professionals into library settings to enhance the overall well-being of library ...

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Unlocking Digital Inclusion: Exploring Accessibility and Inclusion on Library Websites

Recorded 7/26/23

Join us for an informative webinar as we dig into the world of online accessibility and inclusion. Learn about key concepts of digital accessibility and address important questions.
Don't miss this opportunity to gain valuable insight and practical strategies to create inclusive and accessible library websites. ...

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Working with Data in Excel

Recorded 7/25/23

We all collect data, but what are we doing with it? What can we do with it? This workshop will walk through a real library dataset to look for insights and create a visual representation that tells a story. We will also walk through setting up an Excel workbook to efficiently capture data.

Learning...

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Intergenerational Collaboration: In Diversity, We Trust!

Recorded 7/19/23

The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each ...

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Accessibility Initiatives at NC State Libraries

Recorded 7/13/23

Accessibility is having a moment. More than ever, libraries are embracing the reality that if you have users, you have users with disabilities. Making our services, resources, and spaces accessible is everyone’s responsibility, and we all have unique skills to contribute to solving our library’s...

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Time Management Yours and Theirs

Recorded 7/12/23

This webinar is also part of the 2022 New Supervisors' Academy.

Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 

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Dealing with Complaints About Library Materials

Recorded 7/11/23

Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a ...

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HR Stuff every New Supervisor Should Know: Skills Needed to Effectively Manage People

Learning Objectives:

  • Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
  • Considering effective performance management and corrective action techniques.
  • Developing effective documentation

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Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Recorded 6/13/23

Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for ...

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Training Staff for In Charge duties

Recorded 6/6/23

Designed for administrators and managers, this webinar will share how the Cleveland Heights-University Heights Public Library developed an annual training for any staff member who is eligible to be an In Charge person. Deputy Director Kim DeNero-Ackroyd will explain how their annual three hour training is arranged and also ...

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HR Stuff every New Supervisor Should Know: Having a Solid Legal Foundation

Recorded 5/31/23

Learning Objectives: 

  • Understanding the relevant legal landscape as related to leading and supervising employees;
  • Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, ...
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Supervising Specialty Staff: How to Work With Employees’ Different Skill Sets

Recorded 5/11/23

Every employee brings a different point of view to the library workplace, and managers cannot learn everything about staff members’ unique knowledge and training. Specifically, supervising employees in IT, building and grounds, and PR or marketing can be a challenge. Librarians and library ...

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Understanding the Power of ChatGPT: Potential Implications for Library Services Across the State

Recorded 5/2/2023

ChatGPT

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Resolving Conflict through Trust and Team Building

Recorded 4/18/2023

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult ...

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Attentional Fitness:: Responding Effectively Takes Practice

Recorded 4/12/2023

Rest and relaxation are important, but preparing for inevitable emotional triggers is empowering. Learn practical ways to turn habitual reactivity into ways to respond more effectively and with less regret.

Learning Objectives:

  • Apply mindfulness to ...
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Leveraging the Power of TikTok

Recorded 4/4/2023

Learn about many of the different ways libraries & librarians can leverage the power of TikTok. Using examples from her own TikTok, Kelsey will demonstrate how TikTok videos can be used by libraries for things like advocacy, collection development, outreach, readers advisory, tutorial-creation...

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Increasing Confidence as an In Charge Person

Recorded 3/28/2023

Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies...

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Change Course without Rocking the Boat

Recorded 3/16/2023

This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the ...

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Library Outreach: Creating and cultivating partnership for your library patrons

Recorded 3/14/2023

Determining relevant partnerships can be an overwhelming process. When an efficient and effective plan is in place, we have the greatest possible impact in our communities. During this session participants will receive the tools to enable library staff to make decisions on partnerships that best ...

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Social Media Success is Possible! How to Transcend Tricky Algorithms and Handle Trolls

Recorded 3/8/2023

Social media algorithms make success seem impossible for small and rural libraries, especially when the rules keep changing! But you can rise above algorithm changes by centering your social media promotions on strategy and implementing best practices that will hold no matter what changes are made...

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Nervous, scared and unsure: How access to librarians in high school can impact first-year students’ research readiness and library anxiety

Recorded 3/2/2023

How does access to a school librarian help students prepare for their first year of college? Do students feel more prepared for college-level research? Does it have any effect on feelings of library anxiety? Did remote learning have an impact? In fall 2021, we conducted a survey of first-year ...

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Responding to Uncomfortable Situations in the Library Setting

Recorded 3/1/2023

Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok.

...

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Warming Up to Summer

Recorded 2/16/2023

It’s February! Time for summer! Whether you’re planning your first summer library program or just want a refresher, this session will get you in the summer mood. We'll reflect on 2022 and look forward to 2023; chat about some summer “basics” like registration and completion, tracking, ...

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The Science of Library Marketing: Why Now is the Perfect Time to Experiment with Your Library Promotions (And How to Do It)

Recorded 2/15/2023

It goes without saying that libraries navigated a lifetime worth of challenges in the pandemic. Those challenges taught us an important lesson: we can do important things! As we emerge from the pandemic, now is the best time to ask exciting questions about your library promotions. What worked? ...

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Strategic Leadership

Recorded 2/8/2023

This webinar is also part of the 2022-2023 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing ...

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HR Challenges and Opportunities in 2023

Recorded 2/7/2023

It doesn’t necessary take a crystal ball to see what’s coming down the pike for employers, including public libraries.  This webinar will examine impending changes in the law and in the world of work.  It will give attendees the opportunity to discuss how to cope with the ...

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Attentional Fitness: Sneaking Mindful Habits into Real Life

Recorded 2/1/2023

Instead of trying to add one more self-care challenge to your list, why not use mindfulness to help you address what's already on your list: healthier eating, moving your body a little more, and getting more rest?

Learning Objectives:

  • Learn a practical approach to ...
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Embedding Inclusive Excellence in an Academic Library: Strategic Planning and Infrastructure Considerations

Recorded 1/26/2023

While many of our libraries have issued public statements declaring a commitment to greater diversity, equity, and inclusion (DEI), many of us have struggled with ...

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A Long-Term Approach to Hybrid Programming

Recorded 1/25/2023

The pandemic forced libraries to have virtual programming to meet their patron's needs. Although it can be difficult to iron out all the problems, hybrid programming has continued to expand the library's reach, allowing patrons who cannot attend library events in person to reap the full benefits ...

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Becoming Good Library Ambassadors

Recorded 1/19/2023

Are you promoting your library the best you can, both inside and outside the library walls?  Learn ways that you can better represent your library in your community.
 
Learning Objectives:

  • Empowering you and your whole staff to become good ambassadors...
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Delegating Made Easy

Recorded 1/18/2023

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific ...

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Setting Up for Success! Tips to Help Your Library Clear the Top Five Marketing Hurdles
Recorded 1/11/2023

Library promotion is difficult, especially when many staff are trying to market their library in addition to all their other duties. Factor in the challenges of a lack of budget and a lack of time, and it can seem impossible to have library marketing success. But it can be done! In this keynote, attendees ...
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New Developments and Trends in Employment Laws

Recorded 1/10/2023

Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular.  In this webinar, we will examine recent developments in the law that significantly impact the ability of public libraries to manage the workforce in a challenging environment.

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Your Library's Digital Branch Today and Into the Future

Recorded 12/8/2022

More than ever, patrons are engaging with their library online. With that being said, in what ways is a library digital branch more than just a website? More importantly, how can we build our digital branches to best serve current and future users?
 
Learning outcomes: 

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Good Leaders, Bad Decisions

Recorded 12/7/2023

Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder ...

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Evaluating Managers: The key to success!

Recorded 11/30/2022

Consistent and effective evaluation of your managers is key to the success of your organization. Even the most motivated, highest performing employee will struggle and become disengaged if they are being managed poorly and bad managers open you up to a host of negative consequences: poor customer service, high turnover ...

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From Peer to Leader

Recorded 11/17/2022

This webinar is also part of the 2022-2023 Leadership Academy.

Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be ...

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Inoculating Patrons Against Misinformation: Media Literacy Strategies Based in Science

Recorded 11/15/2022

Researchers in the fields of psychology and education have published dozens of studies exploring methods of combating misinformation, and some have had some success. One strategy with a lot of potential is the idea of "inoculating" people against misinformation by exposing them to misinformation strategies and raising ...

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Kindness in the Workplace: Self-Care, Mindfulness, and Remaining Positive

Recorded 10/19/2022

Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture. 
 
Objectives:

  • Incorporate mindfulness into your every day ...
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Identifying the Most Common E-resource Access Issues: Why they happen and how to fix them

Recorded 10/13/2022

Troubleshooting is one of the most frustrating aspects of e-resource librarian work. This webinar hopes to bring some levity and originality to the topic. In the vein of David Letterman’s Top Ten List, join us as we count down libraries’ most commonly encountered e-resource access issues. We cover ...

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Getting the Most Out of Your Budget

Recorded 10/12/2022

Explore methods to manage a busy library or department on a lean budget.  Learn about priority and project planning and preparing for surprises.  This session will also explore how outside funding like grants can provide a valuable boost of financing.
 
Learning Objectives:

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Mastering the Search for Open Educational Resources

Recorded 10/11/2022

Open educational resources, which are free and openly licensed learning materials, are becoming increasingly in-demand among patrons, especially faculty at academic institutions. This session will provide guidance in how to find openly licensed and other free educational materials, as well as ideas for how to communicate...

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Carving a Path from the Public Library to the College Classroom

Recorded 10/5/2022

In this class, library staff will learn how to play an active, positive role in helping teen and young adult patrons navigate the process of applying to college. From learning the basics about the college application process today to programs they can run themselves and with partners, library staff will leave ...

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Critical Library Instruction: Challenging the Ways Things Work

Recorded 9/27/2022

What is critical library instruction? How do librarians use it to address injustices in libraries and information systems, and how do our current situations complicate and create new possibilities for its practice? By striving to recognize education's potential for social change and emboldening the learner's ...

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Iterative Problem Solving in Academic Libraries

Recorded 9/14/2022

The webinar presenters will walk attendees through a process by which common problems faced by academic libraries can potentially be resolved. The webinar will focus on budget, space, and personnel challenges using real examples. These case studies will explore the outcomes, both positive and negative, and...

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Understanding Our Limits: How to Set Boundaries with Library Patrons

Recorded 9/7/2022

Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach ...

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Practical Strategies for Time Management

Recorded 8/31/2022

Being short on resources seems to be "the new normal" for libraries— and having too little money and too few staff members always leads to the same predicament: not enough time. While it is not possible to create more time, making use of time management tools can help you to make improvements in your ...

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Harassment Prevention

Recorded 8/23/2022

This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively  prevent and handle incidences.

Learning Objectives:

  • Discussion of harassing versus ...
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Collaboration, Evaluation, and Iteration: The Agile Approach to Project Management in Libraries

Recorded 8/18/2022

We have all heard the saying, “If at first you don’t succeed, try, try again.” This is the essence of Agile Project Management. In contrast to more traditional project management methodologies, Agile puts the emphasis on consistent collaboration, evaluation, and iteration throughout the ...

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Patron Response Framework: Responding with Empathy, Kindness, and Love to difficult situations

Recorded 8/17/2022

Five years ago, Kent District Library (MI) created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns and complaints in a kind and empathetic way ensures people feel listened to and cared for. This prevents escalation and helps maintain a ...

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Boosting Your Leadership Self Confidence

Recorded 8/16/2022

This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

  • Achieve confidence and break free from self-doubt
  • Find your voice to...
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Subject Librarians: A Model for Public Libraries

Recorded 8/10/2022

Omaha Public Library implemented a subject librarian model as a way to reimagine adult services. From idea, beta team, to embedding subject librarians in OPL’s library system and the greater community, you will learn how it all started and how the subject librarian team operates today. Highlights will ...

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Introduction to Web Accessibility

Recorded 8/3/2022

In this 90-minute webinar you'll gain an understanding of which guidelines are used to measure website accessibility in the United States and how to begin to evaluate your own library's site for potential issues. We'll also discuss some common pitfalls and things to avoid.
 

Topics for this ...

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Furniture Evaluation and Selection in Public Libraries

Recorded 7/26/2022

Columbus Metropolitan Library staff will share their expertise in the evaluation and selection of furnishings for public library settings. Case study examples will be shown including what products and materials have worked well and what have not. Magee and Jones both hold degrees in Interior Design and have experience ...

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Cataloging Unusual Items

Recorded 7/21/2022

Has anyone ever asked you to catalog a bicycle? Libraries have been adding more and more non-book materials to our catalogs: models, tools, toys… even ukuleles. This session will discuss content versus carrier for non-books, then walk through the most important descriptive data for any format. Build the confidence ...

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Library Renovations: Considerations and Case Studies

Recorded 7/14/2022

You’ve decided to renovate your library either in its entirety or just a section.  This session will cover case studies of recent library renovations in the state of Ohio. The presenters will share what decisions they had to make during the design and construction process, as well as ...

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Time Management Yours and Theirs

Recorded 7/13/2022

Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

  • <...
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Effective Workplace Communication Skills for New(er) Supervisors

Recorded 7/12/2022

Effective communicators are not born, they are continually developing. You can improve your communication skills and forge great relationships with employees by getting more intentional about how you communicate.

In many ways, your success as a supervisor will depend on how effective you are in ...

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HR Stuff that Every Supervisor Should Know: Part II

Recorded 6/22/2022

 Join Pam Linger, retired human resources manager, to learn what you should know as a supervisor when it comes to human resources.

Learning Objectives:

  • Hiring – the process from beginning to end
  • Job descriptions
  • Performance Management
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Google Products: An Overview

Recorded 6/14/2022

Countless people have Gmail accounts but many of the other applications in the Google suite go unused. Although applications like Google Drive and Google Docs have a reputation for being less intuitive than other popular platforms, they can still be useful and it’s all free!  

...

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Public Bidding and Requirements for Design Professionals and Construction

Recorded 6/7/2022

Learn more about the processes required by Ohio law specifically for public libraries and what you need to know to make sure your library is following the law when hiring a Design Professional, Contractor, Construction Manager at Risk, or Design-Builder – it’s not just bidding anymore!

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Enhancing Collaboration with Microsoft Teams

Recorded 6/2/2022

Microsoft Teams gained considerable traction during the pandemic and has been increasingly popular as a “full service” business communications platform. Teams offers video conferencing, file storage, and application integrations. It can be a very useful and effective tool for both remote and in-...

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HR Stuff that Every Supervisor Should Know: Part I

Recorded 6/1/2022

 Join Pam Linger, retired human resources manager, to learn what you should know as a supervisor when it comes to human resources.

Learning Objectives:

  • The big compliance issues (FLSA, EEOC, ADA and FMLA)
  • What a supervisor can ask/say to employees
  • ...
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Challenged, banned but in high demand: Why all children need LGBTQA+ books more than ever

Recorded 5/24/2022

Making certain LGBTQIA+ books are accessible for all children is more important than ever, but would-be censors are making it much more difficult. We will talk about why these books are a critical part of your collection and how to deal with would-be censors and other stakeholders. We will suggest ways to make sure your ...

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Needs, Wants and Reality: Navigating Project Financing

Recorded 5/19/2022

Financing projects big and small is interdisciplinary — legal and financial. This session will review voted and unvoted legal options for financing projects and the related cost of funds for each option. Fitting financing into an overall financial and facilities plan will also be discussed as well as managing ...

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Handling Patron Content Concerns in Challenging Times

Recorded 5/18/2022

Designed primarily for front-line library staff, Handling Patron Content Concerns in Challenging Times will provide tips and advice for dealing with informal challenges to library materials that are occurring across the United States. During this webinar, Dr. Dawkins will equip participants with a step-by-step ...

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Ohio Sunshine Laws

Recorded 5/10/2022

A one-hour virtual presentation given by the Ohio Auditor of State’s Chief Legal Counsel, Mary DeGenaro, on the Ohio Public Records Act and Open Meeting Act, as well as the importance of proper record retention.

Learning Objectives;

  • Provide understanding of ...
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Embracing Equity in Cataloging: Critical cataloging steps you can take

Critical cataloging as a subset of Critical Librarianship has been around for decades but has been getting more well-known and gaining support recently. In this presentation we will review what critical cataloging is, the changes that the Library of Congress has been making recently, and what libraries can do locally to support a more ethical catalog.

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Trends in Library Design

Curious about what's new in library design? In this session, we will cover an overview of current trends in library design with a panel of experts in library design. Case studies of 5 new buildings will be reviewed to highlight examples in action. There will be ample time for questions.  The session will be moderated by Wendy Tressler, ...

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What's Truth Got to Do with It? Information's value in an unstable environment

There are so many ways to get information these days. Tweets, texts, news feeds, search engines, and social media bring it to us with a touch at all hours. When any newsclip or meme you want can be retweeted, pushed, or streamed with little effort and (sometimes) even less thought, how can library users determine the credibility and authority of what ...

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Authentic Voices in Children's and Teen Literature: What's Socioeconomics Got to Do with It?

A superb high school librarian, in a discussion of making a place for all stories, explained the groups she was expanding her collection to more accurately and completely represent.  When I asked about voices of those living in generational poverty, she paused and very honestly replied, “I never thought about representation and ...

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Resolving Conflict through Trust and Team Building

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice ...

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Building Projects 101 : Overview Session

Interested in learning more about library building projects? In this session, we will cover an overview of common terms, provide sample design and construction timelines, share examples for communicating with patrons, as well as, review land selection criteria, and considerations for when to renovate or build new.  At the end of the session, we ...

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Consistent Programming and Unrelenting Empathy: Building a Teen Audience

Reaching the teens in your community can be tough even in the best of times, but the COVID-19 pandemic has left many of us wondering: where did all the teens go?  Join Steve Moser and Sarah Amazing, long-time teen librarians, as we share our tried-and-true strategies and brainstorm some new ideas. While there's no guarantee that if you do this ...

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Putting It Out There: Diversity and Dewey in Adult Nonfiction

This is for new adult paraprofessionals/librarians or staff who may be new to collecting, providing reader's advisory or creating displays for the diverse non-fiction found throughout library collections.

Learning Objectives:

  • Define and explore the various types of diversity
  • Find diversity throughout the ...
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Change Course without Rocking the Boat

As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move ...

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Fundraising 501: Developing effective marketing strategies and compelling messages to attract, engage and retain donors

Your donors and prospective donors are bombarded with information – just like the rest of us. In fact, the average person encounters an estimated 6,000-10,000 marketing messages/ads per day both online and in person. Participants in this session will learn ways their organization can reach donors through the everyday noise and distractions. 
...

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Library Summer Program Marketing Crash Course

Cari Hillman, Community Engagement Director of the MidPointe Library System shares marketing tips and tricks to help make your summer a success. Scalable to libraries of all sizes, this session will outline the power of a comprehensive marketing plan and (if applicable) ways to use CSLP resources for your marketing mix.

Learning Objectives...

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Checking In: Mindful Approaches to Connect and Support Staff and Colleagues During Uncertain Times

This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
 
Learning Objectives:

  • Participants will learn how to recognize their own emotional status and needs 
  • ...
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Recruitment Strategies for Hiring Non-Librarian Professional Positions

Knowing which recruitment strategies to use for hiring non-librarian professional positions has always been a challenge in our libraries, and has been especially difficult during the Pandemic.    In this course, you will learn creative websites to use for recruitment and creative ways to use existing websites.   You will also learn how ...

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Popular Library Book Repair (or How to Keep Captain Underpants on the Shelf for One More Year)

Want to get a little more life from your paperbacks? Need a few more circs on your best sellers before they fall apart? If so, then this program is for you! Loaded with useful information on how to get the most from your collection, this program covers a wide range of book repair techniques. While some techniques may be applicable, this program is not ...

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Hybrid Programming: A Conversation about Equipment to Engagement

No one has completely conquered hybrid programming.  However, this webinar will provide some input from the libraries that have implemented it.  CJ Lynce, Assistant Director of Westlake Porter Public Library will share information about the equipment that the library purchased and how it is being best utilized along with other equipment that is ...

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Re-Training the Library: How Cross-Training Saved Our Library

Libraries have faced insurmountable changes in the past year. How can libraries carefully adapt to this new normal and keep their team spirit?  Our panelists will discuss how they were successful in getting their teams on board with cross-training. 

Learning Objectives:

  • Encourage teamwork and communication...
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Fundraising 401: Planned Giving Basics: What Is Planned Giving and Why it Should Be a Part of Every Fundraising Program

Small organizations often avoid promoting planned giving opportunities to donors. Many don’t know where to start and others are nervous because planned giving seems too complex to manage. This session will focus on the basics of planned giving and how even the smallest of organizations can promote planned giving as part of their fundraising programs.

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Adult Summer Reading Program: Oceans of Possibilities

Oceans of Possibilities is the theme for the adult summer reading program.  This year we will be hosting a virtual adult programming palooza during which everyone will have the opportunity to hear about treasure hunts involving the community, subscription boxes, and other program ideas.  Following the palooza breakout sessions we will ...

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Transforming your Library and Community Through Relationship-Focused Service

Authentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service. 

Learning Objectives:

  • Why relationship-focused service is important not ...
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Interest Based Bargaining

Interest-Based Bargaining (IBB) is an alternative to traditional collective bargaining and focuses on collaboration and exploring party interests. This highly interactive webinar will cover the principles of IBB, and participants will have a hands-on opportunity to apply IBB to a workplace scenario. This training is for both experienced and novice negotiators....

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What the Heck Happened? 2021 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

Presenter

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Teen Summer Reading Program: Oceans of Possibilities

Get ready to experience the Oceans of Possibilities.  This year’s teen summer reading program will begin with a conversation about getting to know your teens presented by Mark Tidrick of Cleveland Public Library.  Next we will go into breakout rooms and hear about escape rooms, treasure hunts in your community and a mystery box.  We ...

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What the Heck Happened? 2021 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

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Fundraising 301: Making the Ask: How to approach, communicate with and ask donors for gifts

There is no single way to approach a donor and ask for a gift. But there are strategies to help organizations communicate with and make solicitations at all stages of the donor lifecycle. In this session, participants will learn strategies to approach donors at all levels, run an annual campaign and understand the nuances of major gift fundraising.
 <...

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2022 Children's Summer Reading Program: Oceans of Possibilities

There is an ocean of possibilities for this year's virtual children’s summer reading program.  Marilyn Weiss, Mentor Public Library, will share her oceans of possibilities with some indoor and outdoor programs.  Next, we will help you put some STEAM into your summer reading program with Jennifer Norton from Westlake Porter Public Library. ...

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Diverse, Equitable, Inclusive, and Accessible: Putting DEIA into Practice in Your Library

Learn about the foundational principles of diversity, equity, inclusion, and accessibility and how they affect libraries.  How is cultural competence and cultural humility applied in your library practice?  How can your library work towards becoming more equitable and inclusive of both internal and external customers?  What are the roles of ...

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MARCs of Quality: vetting bibliographic records

What is a MARC record, and more importantly, what is a good MARC record? Whether you’re vetting vendor-supplied records, copy cataloging, or creating original records, you will get something out of this webinar. We’ll take a quick tour of the MARC bibliographic format, explaining some of the fields that are important for a functional catalog...

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Creating Calm During Times of Stress

Managing and responding to the heightened emotions of others can be very challenging in the public service world.  Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we ...

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Generational Learning Styles 101

Millennials, Gen X, Baby Boomers: these terms can bring to mind both good and bad characteristics and personal attributes that may automatically influence the way we interact with clients and coworkers. This session will discuss some of the common age-based stereotypes and the way they can influence learning situations and workplace interactions. Different ways ...

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Fundraising 201: Setting Your Fundraising Systems Up for Success

Fundraising involves more than just asking for gifts and hosting special events. There is also a significant amount of work to be done to manage the fundraising operation itself. A strong infrastructure helps your organization remain compliant, consistent and accurate. Plus, it helps you secure more gifts. This session will focus on the importance of strong ...

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Caring for Yourself First - A Conversation about Self Care

Providing care and customer service in a public setting is purposeful and wonderful work.  However, without our ability to take care of ourselves outside of the work, we can become unwell and at risk of burnout.  Our communities need you now more than ever!  Let's come together to discuss how and why this work can be depleting and ways to seek and...

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Altered Patron Expectations After a Year of Upheaval

Mark your calendars to attend the NEO-RLS 2021 Annual Membership and Appreciation Meeting on Tuesday, November 16, 2021.
 

  • Learn how NEO-RLS is progressing financially, what our plans are for the future, more about the services we currently provide and tell us what you think
  • Celebrate all those that have contributed...
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Digital Marketing Tips, Tricks & Trends

In this 2-hour session, we will explore how to leverage Canva to create content for social media, email marketing, and more. This course will cover the basics of graphic design and general rules to keep in mind when designing your next Instagram post or email header. Then, we will walk through the process of using Canva and some helpful features that can help ...

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Diversity, Equity and Inclusion in Youth Literature

All children need to see themselves and people in our world in books. Building an inclusive collection is challenging. It's more than a diversity list. It requires reflection, investigation, exploration, and analysis. Tiffeni Fontno, Head Librarian, Educational Resource Center, Boston College, will talk about diverse collection building, evaluating, and ...

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Diversity and Inclusion as an Essential Ingredient of Collection Building

Many colleges and universities are (re)affirming their commitment to equity, diversity, and inclusion. To highlight and demonstrate that commitment, all units from across the institution are being asked how they are advancing this work. The development of collections, both print and electronic, is essential in academic libraries. They are also an ...

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Professional Office Etiquette Basics







Welcome to the updated 2021 Professional Etiquette Basics.  Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and ...

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Put on the Polish: Use Editing Software to Level-Up Your Videos

Videos can be a great way to offer programming and instruction that patrons can access at their convenience. Learn how to add titles, move and split clips, add text, transitions, sound effects, music and more to make your videos more interesting, professional, and effective.  Get basic instruction in editing using iMovie on a desktop computer or an ...

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Fundraising 101: Attracting, Engaging and Retaining Donors

Fundraising is as much an art as it is a science. In this introductory session, participants will learn what it takes to attract, engage and retain donors for fundraising success. We will review general fundraising concepts and discuss donor behavior and general donor approaches.

Learning Objectives: - Participants will:

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Policing In Libraries and the Fog of Implicit Bias

Presenters Jarrett Dapier and Dr. Emily Knox will present information regarding how/why to reduce police presence in libraries, how to change white supremacist library policies, and how "the fog of implicit bias" influences who is considered a threat and who is not in our spaces.

Learning Objectives:
At the end ...

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Bargaining Basics and Best Practices

This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining.  This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned ...

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Disability 301: Recruiting a Person with a Disability: Do’s and Don’t’s

In this session, the presenter will talk about accessibility for people with disabilities during the accommodation process as well as increasing recruitment of people with disabilities. The presenter, a person with disabilities himself, will use personal experience to discuss these issues and will encourage questions throughout his session to elicit a robust ...

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Good Hiring Practices: Learn how to ask great questions & read basic body language signals

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is about more than skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's ...

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8th Annual Emerging Technology Symposium: Explore, Adapt and Transform-Keynote -Innovations in Libraries

 






Innovation in Libraries

Dr. Roslyn Dean, Broward County (FL) Library
Wednesday, September 8th, 10:00 am-11:00 am...

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8th Annual Emerging Technology Symposium: Explore, Adapt and Transform-Poster Sessions











The Metamorphosis of a Special Collection: The Ashley Bryan Art Series at the African-American Research Library and Cultural Center
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From Entertainment to Education

From Entertainment To Education:  VR for Skills Development
Bharani Rajakumar, founder and CEO of TRANSFR www.transfrvr.com and
Sam Chada, MLIS, Career Success Manager, ...
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Insights into Innovation (and why this "innovator" really just wants a warm brownie and a nap)








Insights into Innovation (and why this "innovator" really just wants a warm brownie and a nap)

Rebecca Millerjohn, Madison Public Library, ...

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Practicing Empathy with Virtual Reality

Practicing Empathy with Virtual Reality
Cecil Decker, Richland Library, South Carolina
Thursday, September 23rd from 2:00 pm - 3:00pm
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Prototype Your Professional Life


Prototype Your Professional Life
Julia Maddox, University of Rochester Libraries

Friday, September 17th, 10:00 am-11:00 am
 
In this interactive ...

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Why Not Us? The Case for AI in Libraries








Why Not Us? The Case for AI in Libraries

Michael Hibben, Roanoke County Public Library
Thursday, September 30th from 10:00 am-11:...

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Rebuilding Our Why - For Library Staff







Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to ...

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Rebuilding Our Why - For Managers

There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library.

In today’s world, though, our patrons have options – those options are also known as “our competition.” So that we may stay competitive (and ...

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What do we do with this? Managing artifacts in your Collection

Often libraries become the stewards of historic and cultural artifacts from their communities. These non-circulating collections can present unique challenges to public, special  and academic libraries alike. In this webinar you will discover strategies for managing your institution's special collection and issues to consider as you balance access and ...

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Disability 201: Disability in the Workplace: Let's talk about accommodations and boundaries

This session will briefly talk about the Americans with Disabilities Act and what the law says about accommodations.   Then we will segue into a discussion of what the accommodation process can look like and what to prepare for.  Finally, we will discuss boundary setting and tips and tricks to navigating library workplaces with disabilities, especially...

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Creating Standards for Successful Customer Service (For Frontline Staff)

One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can become volumes of rigid ...

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Social Media in the Library: Think Before You Post?

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  • What rights do employers and employees have when it comes to social media both on and off the job? 
  • When are employee’s Facebook postings PROTECTED and when are THEY NOT?  
  • When do employees represent the library?
  • Do library ...
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Understanding Bias: A nuanced approach to a vital news literacy topic

Bias is one of the most controversial and important subjects in news literacy. People frequently perceive and allege bias in news coverage, but what does this really mean? What makes a piece of news biased, and who decides? What role do our own biases play in our perceptions of bias? In this session, we’ll help you teach this vital, complex topic in ...

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Empathy in Enforcement: 10 Rules for Handling Difficult Situations







Content Warning:  This webinar contains opening remarks about child abuse.


Security Specialist and Library Trainer, Eddie Kristan, will present 10...

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Disability 101



This session will be a broad introduction to what disability is, what the Americans with Disabilities Act says, and how we in libraries can assist patrons with disabilities who use our services and spaces.  We will cover a variety of topics including some ...

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Diversity Works: Building an Inclusive Workplace

This highly interactive session will take an in depth look at the diversity in the workplace.  The group will explore topics including the meaning of diversity and the benefits of a diverse workplace, inclusion, unconscious bias, and cultural competency and civility. Participants will discuss various workplace scenarios to explore these concepts. Training ...

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Working with Zoom

Over the past year we have all become familiar with Zoom.  However, do you know all the ins and outs, and the capabilities of this platform?

Learning Objectives:

  • Learn how to set up a meeting including advanced settings
  • Learn what needs to happen before a meeting
  • Learn how to run a successful Zoom meeting to ...
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How To Launch a Podcast At Your Library

Podcasting is an excellent way for libraries to connect to their communities, especially as it becomes increasingly important to reach patrons beyond the library's physical space. Jeff Laser, Adult Services Librarian at Bexley Public Library and host of The BPL Podcast, will cover the ins and outs of starting a podcast at your library. Learn what equipment ...

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Plan a Campaign to Draw People Back Into Your Libraries

Even if your library never completely closed to the public, you’ll still want to alert everyone when your building is fully open again. To draw people back to your spaces and services, your outreach will need to be creative and attention-getting, as well as thoughtful and reassuring. It will also need to be well-planned.
 
To help...

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Are You Listening? Improving This Power Skill







Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts ...

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Voices of the Community: Asking and Listening at the Library

In polarizing times, building community and trust through communication is vitally important. This session will discuss how public libraries can help break down barriers and further understanding among people through programming and powerful partnerships. Ramsey County Library’s Ask series, presented in partnership with local grass roots organization Do ...

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Zoom Out: Other Innovative Online Platforms and Tools to Connect with your Audience

Many of us have become very familiar with Zoom over the last year. While it is an excellent platform that has met the needs for many libraries during this pandemic and beyond, there may be some other platforms and tools available that can help you to better connect with your audience.
 
Learning Objectives:

  • Learn...
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Assertiveness for the Unassertive







Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. ...

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Diversity Works: Understanding Discrimination and Harassment in the Workplace

This highly interactive session will explore the meaning of diversity and the benefits of an inclusive workplace.  The session will cover discrimination and harassment laws and participants will discuss various workplace scenarios to explore discrimination vs. inappropriate behavior. Training will include tips for creating an inclusive workplace and having ...

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Three Things to Consider When Presenting Online

Discover three steps to help you excel in delivering great online presentations.  Online presentations follow many of the same ideas as presenting in person; however, the difference in presentation vehicle and environment can prove to make presentations challenging in new ways.  Whether you are just beginning to present online or if you have been ...

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Crash Course in Using TikTok

TikTok provides libraries with a unique approach to bringing new video content to their social media and encouraging interaction. With the use of TikTok, libraries can make short form videos that can take a variety of approaches from informative to funny all while using the intuitive app to distribute the message to both old and new users. Additionally, with it'...

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Escape Rooms at Your Library

Escape rooms are relentlessly fun and deceptively educational - a perfect library program for all ages! This webinar will cover everything you need to know in order to host an escape room at your library.

Learning Objectives:

  • Understand what an escape room is and how to adapt the concept to your library's ...
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Dealing with Hostile and Potentially Dangerous Library Users' Behaviors







Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally ...

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Building Empathetic Collections: Fostering Empathy and Kindness in your Community

Literature creates a gateway to help library patrons understand concepts of empathy, compassion and kindness. Creating a curated collection of library resources inspires and fosters understanding of others and different perspectives and is the foundation of building a climate of empathy in the library. Empathy is transformative and can bring about positive ...

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What Can I Do? How Libraries Can Support and Heal Communities in Conflict

From racial unrest to the COVID-19 pandemic, libraries all over the country are grappling with many societal challenges. With our cities and states in need, how does a library respond and help cultivate healing, social awareness and empathy in our communities?
 
Communications professional and librarian, Tamara King will share how Richland ...

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Empathetic Marketing: Connecting with Users through Marketing

Empathetic marketing is the latest marketing trend—showing users how you can meet their core emotional needs. When libraries use empathetic marketing to show users how library services and staff can meet their emotional needs, it helps users feel more connected, shows them that people know and care about what they are experiencing, and lets them know that ...

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An Empathic Approach to Customer Service Training







This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look ...

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Facilities and Construction Networking Meeting-Focused on Parking Lots

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join...

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Gaming & Esports in Libraries

Welcome to "Gaming & Esports in Libraries," a webinar where you'll learn what esports are, ways that games-related programming can strengthen your library, and how to establish them. Even with the challenges we currently face, there are still many ways to provide these events to patrons! 
 
Tristan ...

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LGBTQ+ Readers' Advisory

Join us for a series of book talks on LGBTQ+ fiction and non-fiction for young adult and middle grade readers. We’ll talk about some classic LGBTQ+ titles as well as the newest offerings and examine resources available to provide your own recommendations. We will also talk about the importance of "own voices" books to teens and tweens, allowing libraries ...

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The Role of Administration in Succession Planning

This engaging session is designed for Human Resources Executives as well as other senior leaders.  All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession challenges they are currently facing.
 
Learning Objectives:

  • ...
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Introducing LinkedIn Learning for Ohio Libraries

"Starting May 3, Ohio libraries will migrate from Lynda.com to LinkedIn Learning. OPLIN director Don Yarman and LinkedIn's Julie Palmer will demo the new interface and answer questions about the switchover. Cuyahoga County Public Library has had preview access to the new interface, and Kaitlin Booth will discuss their early impressions."

 

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Virtual Outreach: Social Services and Public Health at the Boston Public Library during the COVID-19 Pandemic

Public libraries often are safe spaces for patrons seeking shelter, warmth, information, quiet, and a sense of community. But what happens when a public health pandemic impedes our abilities as librarians to provide outreach and supportive resources to patrons living on the fringes of our neighborhoods, cities and towns when our doors closed ...

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Welcoming Transgender Customers







As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and ...

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Bystander Intervention in the Library







We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "...

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Addressing the Challenges of Retaining Institutional Knowledge

Institutional knowledge and library leadership skills are quickly exiting libraries through retirement, job mobility, and routine turnover. How can we best deal with this knowledge loss? Through succession planning, building bench strength, and focusing on the strengths and knowledge of exiting employees, organizations can create a dynamic process for providing ...

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Arresting the Time Robbers in Your Life

It’s official – there is simply too much to do to ever get it all done! Funding cuts, fewer staff, higher expectations for programming and services…it all adds up to “not enough time in the day.”
 
Our first priority is to take care of our patrons, of course. But that’s just the beginning of what’s on ...

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Tools for Tense Situations with Angry Customers

In this 90-minute session, Steve will discuss what tools and skills we need to use as libraries continue to re-open their doors to provide skillful and dedicated service to patrons. He’ll provide tools to recognize and resolve conflicts with patrons, including the need for patience, empathy, and understanding other points of view without judgment. His ...

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Sort It Out! : Using In-House Classification Systems to Maximize Comics and Graphic Novels

Do you struggle to keep your comics collection organized? Comics, graphic novels, and manga that are organized by traditional library classification systems, like Dewey, can become unwieldly and difficult for patrons to find specific items or even browse. Learn how creating an in-house classification system can provide a perfect solution to raise your comics ...

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Gadgets and Gizmos: Exploring Technology for Youth

Want to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tight budget?   Join us for the sixth annual Gadgets and Gizmos webinar. This popular, detailed webinar presentation will showcase some cool new tech gadgets, websites and resources you can...

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Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond

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For some, the phrase "virtual reference service" implies something less than "actual" reference service. Nothing could be further from the truth! During the current COVID-19 pandemic...

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Teen Summer Reading Program

The 2020 Summer Reading Program was like no other.  We don’t know exactly what 2021 will bring, however, we have some ideas to share to hopefully make it easier for you and your library.  This online workshop will start with four presentations to spark ideas. 

We will start with Megan Alabaugh from Rocky River Public Library and...

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What the Heck Happened? 2020 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

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How to Help Employees Manage Stress During COVID-19

To say that Covid-19 has rocked the U.S. economy is an understatement. Every day, we read headlines about how quickly the coronavirus is spreading, the rising death toll, and how more and more employees are losing their jobs.  For businesses still operating and those who just opened, there’s plenty of workplace stress due to COVID-19, from adapting to...

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Preparing for the Next Wave of Pandemic - Fatigued Customers

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New research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty ...

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2021 Breath by Breath: Dealing with Anxiety through Yoga- 30 minutes

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening ...

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Creating & Maintaining Good Habits

During the pandemic lock-down (followed by the NE Ohio winter) many people noticed a shift in their personal and professional habits: some for the better, some for the worse. Harnessing the better habits and nixing the unwelcome habits requires an understanding of the science of habits, ...

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How to Become a Positive Thinker

This online workshop is for people who prefer to look on the upside instead of the downside and who recognize that we can all use some support in doing so from time to time.  Join Cheryl as she talks about our natural instincts to be problem solvers and how we can re-...

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How to Improve Your Workplace When You are Not the Boss

It’s not enough to criticize and complain if you want to make your workplace better, particularly when you don’t have power or authority. Also, being right about the technical details of the problem and possible solutions is usually not enough either. You can improve...

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How to Move on Emotionally After a Big Workplace Loss

When bad things happen, most people need time to mourn and make sense of the experience. Budget cuts, furloughs and layoffs, the loss of familiar routines and connections with people, working remotely, the worries that accompany the pandemic, and the impact on-coworkers and ...

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Patience! Patience!

Considering it takes just 2.45 seconds to load a typical web page and just a few more than that to send a text, it’s not surprising that anything in the range of 10 seconds has us huffing and puffing about why it’s taking so long. Google has even found that a web ...

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We Need to Talk: A Step by Step Guide to Difficult Conversations

This highly interactive webinar will give participants the tools for having difficult conversations that achieve results. Participants will learn, and practice, a step by step process for managing difficult conversations about a variety of workplace issues. 

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Let's Get Digital: E-Health Devices and How They Can Help Track and Motivate

E-Health devices and services have become more important than ever in tracking and taking charge of our health and wellness in 2020 and 2021. Even before the pandemic, e-Health devices were one of the most popular technology trends that library communities requested to learn about. Now, COVID-19 has particularly impacted our community’s and our own health ...

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Getting the Word In: Advocating for Technical Services in a Public Service Profession

Technical Services (TS) can seem mysterious and esoteric from the outside, and this becomes a real liability when we need the outsiders to understand why our work is vital – especially in these times when funding is tighter and everything is “on the table.” In this webinar we’ll look at ways you as a TS librarian can help your colleagues...

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2021 Children's Summer Reading Program

The 2020 Summer Reading Program was like no other.  We don’t know exactly what 2021 will bring, however, we have some ideas to share to hopefully make it easier for you and your library.  Join us for a two-part summer reading, online workshop.  The first day will be information sessions and the second will be networking.  We will kick ...

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Evaluating Program Success

Planning public programs and events has become an essential part of library services, but it is also time consuming, and at times, challenging. Library staff who host programs agree that counting attendance will never tell the holistic story of whether a program was a success or failure. There is so much more data that should be collected so that we can tell the...

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Book Matchmaker: Personalized, Impersonal Service: Making RA Work In A Digital World

In a world of personalized services delivered via impersonal applications, where can we find librarians? Join the panel as they discuss Book Matchmaker, an online readers' advisory (RA) tool that merges a Buzzfeed-style quiz with a Stitch Fix-esque business model. Book Matchmaker is a proven way to connect with patrons online and create strong relationships in ...

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Instructional Design: Ideas and Techniques you can begin using today - Part 2

In part 2, we will continue the walk with Kimberly Salcewicz through parts of the instructional design process. She will focus on Task Analysis which is when an instructional designer takes a detailed look at the instructional project’s topic/procedure, before beginning to design. In addition to Task Analysis, she will share instructional design tips and ...

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Parliamentary Procedure and Zoom, Oh My!

This 90-minute experiential student session will cover three essential topics regarding conducting a meeting using Robert’s Rules of Order and implementing parliamentary precedence.  The topics include using Zoom as an electronic meeting platform, defining the concept and construct of deliberative, and the fundamentals of an effective meeting - namely...

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What the Heck Happened? 2020 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

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Back Porch Tips: Encourage Literacy, Learning, and Laughter with Library Videos for Young Children

Delivering programs remotely during the pandemic has presented unique challenges and opportunities. This webinar will offer some tips to maximize the video format. Learn about editing software, program extenders like downloadable PDFs, and how to expand your reach while keeping it personal. 

Learning Objectives:

  • Learn ...
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Adult Book Buzz Presented by Penguin Random House

Join Amanda Fensch, Library Sales Manager for Penguin Random House, as she brings you upcoming titles you need to know about! It’ll be a fast and fun 60 minutes, and handouts and the Powerpoint will be provided.
Presenter:

Amanda Fensch has been a circulation clerk, a youth and YA ...
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Youth Book Buzz Presented by Penguin Random House

Join Amanda Fensch, Library Sales Manager for Penguin Random House, as she brings you upcoming titles you need to know about! It’ll be a fast and fun 60 minutes, and handouts and the Powerpoint will be provided.

Presenter:

Amanda Fensch has been a circulation clerk, a youth and YA librarian, and an adult ...

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2020 Hottest Tech Toys for the Holidays

It’s that time of year again!  It's the time that everyone begins their search to find the best toys for their loved one, friends, or even themselves.  Learn about the new emerging tech products that your patrons may likely want, have questions about, or even bring into your library for assistance.  Indeed, there may even be some fun, new ...

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Coping in a New World: How to continue to thrive and cope while providing public service

Participants will engage in learning around ways to take care of ourselves and provide quality public service during COVID.
 
Objectives:

  • Consider change and how it impacts us
  • Learn ways to keep ourselves safe and well emotionally during times of change
  • Learn new techniques to support ...
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Just Right Books-How to use text complexity and reading levels in your readers' advisory for kids

Sometimes it may feel like library staff, educators, and parents all speak different languages, even though they may all have the same literacy and educational goals for their community. This webinar is designed for any library staff member who interacts with teachers, parents, or kids in the course of their work, with a primary focus on public library staff. ...

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NEO-RLS Annual Membership and Appreciation Meeting

Mark your calendars to attend the NEO-RLS 2020 Annual Membership and Appreciation Meeting on Tuesday, November 17, 2020.  Although we can’t bring you breakfast virtually, we promise the meeting will be informative and will provide you with time to network with colleagues around a variety of table topics.  We will use Zoom for the meeting and then will use a new software platform, the Remo Conference software, for the networking aspect of the ...

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Organizing Chaos: Training for a Library Service Platform Migration

When a library system moves to a new service platform, it can feel chaotic and disruptive. The whole staff needs to be trained at the same time, while the implementation team is still actively working on configuration and data migration. How do you give everyone what they need to start work on Day 1 when even staff who know the most are still learning and the ...

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Marketing Automation in Public Libraries

Join us to discover how marketing automation can streamline your customer engagement, help strengthen the library brand and build awareness of all the wonderful things your library offers the community.  Hear how libraries around the world are hooking Patron Point's marketing automation platform up to their ILS to leverage the wealth of data and ...

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The Show Must Go Online: Virtual Performances at Your Library

With in-person rehearsals and performances impossible for the annual teen summer play at the Twinsburg Public Library, Julia Fisher embarked on a wild journey to write and direct an all-virtual production. Learn from her trials ...

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Respecting Authority: An Intro to Subject Analysis for Copy Catalogers

Subject cataloging gets a bad rap as fussy and hard to learn. While mastery takes time, there are smaller steps copy catalogers can take to expand their knowledge and improve the use of subject terms in their catalogs. This brief workshop will introduce you to some of the most common subject systems, rules, and principles with a focus on Library of Congress ...

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How to teach students and patrons to fact-check like a pro

Dive deep into the tools and skills needed to verify the authenticity of information, and learn to create engaging fact-checking investigations that inspire students and patrons to investigate viral content. Access to News Literacy Project resources and classroom-ready examples are included.

Learning Objectives:

  • ...
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Strategic Leadership

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in a post-COVID library world.
 
Learning objectives:

  • Participants will learn the difference between strategy and ...
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Project Management 101

Have you ever been given a project and been told “Go!”. Or had an idea for a project and wasn’t sure how to go about proposing and planning it? This course will cover tips, tools, and techniques to help library staff, that are new to project management, lead successful projects in their organization.

Learning Objectives:

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Raising the Bar! Tools for Continuous Improvement with Your Customer Service Team

Management thinker Peter Drucker said “what gets measured gets managed”. How do you measure success(es) with your customer service team? And how do you manage your team to build upon those successes to raise the bar to achieve more?<...

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Poster Session: Ana-Tour-Me: 3D Modeling's Use in Individualising Anatomy Education in the 21st Century

In this session, Dr. Regula will do a walk through of a virtual anatomy program for instructional purposes that fit all learning levels, and follow up with a tutorial of an anatomical database to construct individualized study tools ...

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Poster Session: WebEx, Teams, and Zoom, Oh My! Let's Try Remo!

Virtual events and programs have become an integral part of library services and outreach as of late. Many are using platforms like Zoom, WebEx, and Teams to provide these services for their staff and patrons, but these are often not as...

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Your Makerspace Why

Let’s examine how to design makerspace programming to engage your patrons. We’ll focus on purposeful making, community voice, and inclusive practices. The presenter will also discuss her MakerCare initiative...

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Poster Session: Putting the TEAM in STEAM Week

What do you do when your annual STEAM Week is thrown into a pandemic? At Westlake Porter Public Library, you work as a team! See how we were able to pull off a virtual and socially distanced STEAM Week on short notice, and still had fun...

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Keeping Your MakerSpace Momentum

What do you do with your MakerSpace when people can't go to it? Learn creative ideas for virtual programming, keeping the excitement going around your space, and the tools and resources to make it all happen.

...

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Developing a Maker Mindset: No Makerspace Required

Content Warning:  This webinar contains opening remarks about suicide and depression.

Is your makerspace garnering the interest you first thought it would? Are you struggling ...

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Poster Session: Creating Your Own Reality

We took a planned in-person Teen program on creating AR & VR and turned it into a virtual program where we demonstrated how to create your own reality using apps on a mobile device. We'll share the tools we used to create and ...

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Resilience in Challenging Times

Do you know someone who keeps on keeping on, no matter what life throws at them?  How do they continue to thrive, flourish and grow even stronger as they overcome the obstacles they face?  The answer is resilience which is described as “the process of facing adversity and bouncing back from difficult experiences. “ This session will focus ...

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From Consumer to Creator: STEM and Makerspace Initiatives for Growth

So you have a makerspace - now what? Attendees will hear about some of the changes and challenges the Fayetteville Free Library Fab Lab has experienced throughout the years. Additionally, we will discuss the ways the Fab Lab has ...

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Poster Session: Making Gone Virtual

This poster session will show you how to execute the Maker Mindset Method in creating programs via Zoom for makers of all ages and how to keep everyone engaged. Kits or no kits, desktop access or phone, we will address it all. From ...

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Poster Session: Tech Together: Building Bug Robots

Tech Together is a series of technology programs created for families and designed to engage both adults and children together. This session will focus on the successful creation and implementation of a bug robot building program, challenges we overcame, as well as some tips ...

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The Quiet Approach for Serving Customers

Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing products and services the library has to offer, and it takes real skill to talk with people, determine their needs and fulfill their ...

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2020 Virtual Emerging Technology Symposium: Keynote: Don't Panic! WE are going to MAKE it

Keynote:  Don't Panic! WE are going to MAKE it
Janet Hollingsworth, Adam Watts and Zack Weaver, 2019 Library Journal Movers & Shakers, from BLDG 61, Boulder Public Library, will kick off the ...

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Virtual 2020 Emerging Technology Symposium: We Built It-Why Didn't They Come?

This year’s Symposium will look at some of the barriers that prevent widespread and sustained use of the makerspace and offer some solutions.  Janet Hollingsworth, Adam Watts and Zack Weaver, 2019 Library Journal ...

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Recognizing and reacting to Mental Health Challenges in Adolescents and Young Adults

How can we help our teens and tweens when they are struggling?  Come to this webinar to find out what we should be aware of and what we can do.

Learning Objectives:

  • Participants will become familiar with the signs and symptoms of depression, anxiety, and substance use disorders

  • ...

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Managing a Professional Customer Service Team

Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and...

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Magic, Mischief, or Malevolence? Online Privacy, Internet Security, and You

In an age when we can easily access online information, share photos with family and friends, and live a large part of our lives via the Internet, we often don't give a second thought to "how" all that works. As Arthur C. Clarke said, "Any sufficiently advanced technology is indistinguishable from magic." But is there any dark magic at work to make our online ...

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Budgeting Part 2: The Process

Learning Objectives: Presenter:

  • Learn how to interpret standard accounting reports.

  • Learn how to convert your Strategic Plan into a Budget.

  • Learn the basics of Revenue and Expense budgeting.

Amie Lynn, CPA, Fiscal Officer, Massillon ...

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Ditch the Drama: Strategies for Peak Performance: More Peace, Less Drama

We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness ...

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It's Tea Time: Understanding Gen Z

Learn to understand Gen Z; their words, humor, and way of life. This webinar will cover topics such as Gen Z language, social media, and Gen Z as a whole, taught by two teens.

Learning Objectives:

  • Learn about Gen Z language

  • Social Media

  • All things Gen Z


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Brand Touchpoints: All the Staff & All the Stuff

You probably have a pretty good understanding of what a "brand" is. But what about a "brand touchpoint"? Do you know what that is? And do you realize that you are a brand touchpoint?
 
A brand is much more than a logo; it's how people feel about your library. And a touchpoint is any point of contact or interaction, which of course ...

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Compassionate Collaborations: Innovative Library Programs and Partnerships Around Mental Health

Learn what libraries big and small around the country are doing to meet the needs of those who fall through the cracks of our mental health systems. Attendees will learn best practices in partnerships by hearing about existing partnerships. ...

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Instructional Design: Ideas and Techniques That You Can Begin Using Today

In this webinar, take a walk with Kimberly Salcewicz through parts of the instructional design process while she shares tips and knowledge on how to design effective instructional material that encourages learner retention and knowledge transfer. 'She will provide examples and explanations of instructional design principles and how to keep your intended audience...

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Course Correction: How to Guide Library Employees Back on Track

Some managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The ...

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Making the Shift: Increasing Staff Engagement & Reducing Drama

Wouldn't it be great to be getting things done quicker and with less drama?  Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.

Learning Objectives:

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Budgeting Part 1: The Rules

Learning Objectives:

  • Accounting terminology defined.

  • Typical accounting processes explained.

  • Laws and rules affecting budgeting explained.

Presenter:

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

When ...

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Connecting with Community and Families in Support of Youth

Ask yourself, how am I connecting with community partners and families while libraries are closed and social distancing is enforced?  Your answer might be, “I’m not” or “Our connections are very limited.”  In this webinar you’ll explore how to build and maintain relationships with community members, organizations, ...

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Communication Strategies: Working With the Deaf Community

CSABrand2020.pngIt is increasingly important to make certain we are able to communicate effectively with everyone in our communities.  The Deaf community faces new communication barriers as the presence of face masks at work and in public ...

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Delegating Made Easy

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively...

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De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting

This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do ...

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Navigating through Times of Transition

Navigating through Times of Transition is about how to move forward during times of limbo and uncertainty and take up new behaviors or ways of thinking.  This session will teach how to handle transitional periods of change with less disruption and sustained productivity.  The program will focus on understanding and mastering the human side of change, ...

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Professional Internal Customer Service

The elements of professionalism are important to internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the ...

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The Customer Service Experience

Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and ...

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Mental Health Issues and Your Library: An Introduction

This webinar will introduce the topic of mental health as it pertains to a library setting. Among other topics, attendees will learn: to recognize the signs of mental illness, to differentiate among common types of disorders, and how to ...

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Tabletop RPGs (Role Playing Games) for Teens Done Virtually

We will discuss how transitioning to virtual programming can work with tabletop RPGs. There are a variety of options, including a Harry Potter themed RPG that Mary Beth has written and run both in person and virtually. This is good for anyone interested as you do not have to have previous knowledge of, or experience with, tabletop RPGs.
 
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The Silver Tsunami and Your Library ? Learn to Surf or Be Swept Away!

The news is everywhere about the aging of America and our changing population.  Aging affects the individual, the family, and the community. What does this mean for you and your library?  Come hear the latest research and learn about trends in this worldwide phenomenon.  We’ll ponder how libraries are being impacted in multiple ways and you...

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Connecting with Teens Today and Tomorrow

Library staff working with teens are expert at connecting with the age group in face-to-face settings. However, it can be challenging to keep those connections, and create new ones, within a virtual environment. In this webinar participants have the chance to learn about and brainstorm ways to connect with and build relationships with teens; learn ...

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COVID-19: Documenting the Pandemic in Your Community

The webinar will focus on how to engage the communities you serve to record and collect local history as it happens. Learn the mechanics behind a project that gets everyone involved in documenting community history.

Learning Objectives:

  • Learn how to educate, engage, and empower your local community in recording history as it ...

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Library Technology Planning for Today and Tomorrow: Part 2

The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to ...

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Customer Service on the Telephone and by Email

Communicating with a customer on the phone or via email can sometimes be a difficult task. Without seeing an individual’s body language, messages can lose clarity and meanings easily misinterpreted. And when clarity and understanding are ...

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Good Leaders, Bad Decisions

Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.

...

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Recharge Your Bookclub

Reader’s advisor Becky Spratford has been leading  book clubs for over 20 years and has seen it all. In this webcast she will share her tips and tricks for success. All book groups go through their ups and downs, but re-energizing your group is not as hard as it may seem. Becky will walk you through how to confidently identify and utilize the best ...

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Self Care Is Survival: Stress, Burnout, Work, & COVID-19

Do you find yourself always being busy at work? Working past your regular hours? Thinking about work night and day? Not taking your vacation time? Starting to dread going to work, getting sick a lot, or feeling overworked and exhausted? You are not alone. Library work, in any role and any type of library, can take a heavy toll on people. This panel presentation ...

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Library Technology Planning for Today and Tomorrow: Part 1

The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to ...

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An Overview of SharedWork Ohio and the CARES Act

A high-level overview of the CARES Act provisions and an overview on the SharedWork Ohio program will be presented by the Ohio Department of Job and Family Services.

Presenter:  Juliane Barone, Legal Chief, OUIO Legal Support, Ohio Department of Job and Family Services

When you receive your confirmation of ...

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Breath by Breath: Dealing with Anxiety through Yoga-Archived-5/7/20

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the...

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RA for All: Flip the Script and Think Like a Reader

Readers Advisory belongs in every library, no matter its budget. The implementation of this vital service is the responsibility of every staff member-- from pages to directors, from those behind the scenes to the ones on the front lines. This program will remove the mystery behind providing great RA service. Using her “Ten Rules of Basic RA Service” ...

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Breath by Breath: Dealing with Anxiety through Yoga-Archived-4-30-20

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the...

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Breath by Breath: Dealing with Anxiety through Yoga-4/23/20

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the...

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Learning does not end in the classroom: Workbooks for self-directed learning about equity, diversity and inclusion

While classroom training has an important place in library staff education, learning is extended and reinforced when staff have the opportunity to work through difficult topics outside of the classroom. In order to support staff learning about issues of equity, diversity and inclusion, Multnomah County Library has developed a “Racially Just” toolkit...

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RA Rethink: Merchandising and Upselling Edition

If someone told you there’s a practical and easy way to increase circulation, patron visits, program attendance and the job satisfaction of your staff, would you do it? Of course you would. Librarian Becky Spratford has developed a method you can use to accomplish all of this and it plays off of the skills, talents, and interests you already possess. She...

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EBSCO Do-It-Yourself Interfaces (Hobbies and Crafts, Home Improvement, and Small Business)

EBSCO Do-It-Yourself Interfaces provide full-text access for many DIY, hobbyist, home improvement and business magazines, along with reference books and video content. In this session, we will explore the Hobbies and Crafts Reference Center, Home Improvement Reference Center, and Small Business Reference Center. Whether you enjoy needlecraft or camping, whether ...

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Managing Change and Worry in a Time of Uncertainty

Finding and sustaining a sense of control during times of ambiguity is complicated and very human.  
 
Learning Objectives

  • You will gain self awareness surrounding their own personal signs and triggers to worry and grief

  • You will learn ways to heal and cope with tools to support the...

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Onboarding Essentials: From Interview to Integration

Effective onboarding is related to many important outcomes for an organization including higher job satisfaction, organizational commitment, lower turnover, higher performance, reduced stress, and on-the-job effectiveness. Unfortunately, onboarding often does not get the time and attention it deserves. This webinar will demystify the process and provide concrete...

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Breath by Breath: Dealing with Anxiety through Yoga-4/16/20-Archive

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the...

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Copyright Basics for Librarians

Confused by copyright? You are not alone! U.S. copyright law permeates almost every facet of librarianship, and in this 90-minute session we'll explore the basics of U.S. copyright law that all librarians should be familiar with. 

Learning Objectives:

  • How copyright is secured;

  • The types of ...

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From Peer to Leader

Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition.  Learn how to build a foundation with your ...

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Bullet Journal Basics

Have you seen bullet journaling on social media? Are you wondering what it's all about? This webinar will teach you about bullet journaling, which is a flexible organization method that can be your planner, to-do list, notebook, calendar, and more - all in one place! A bullet journal allows you to create a customizable system that works for you to help you get ...

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Maintaining a Peaceful Attitude: How to Bring Positivity to the Workplace

Do you ever find it challenging to maintain a positive attitude at work? If so, this webinar is for you! This session will teach you how to deal with negativity and the value of self-care.

Presenters:
Amber Elfrink and Brooke Vanderlin, Talmadge Branch of Akron Summit County Public Library System

When you receive your confirmation...

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Serving Forgotten Patrons: Libraries in the Fight Against Alzheimer's Dementia

Alzheimer’s dementia already affects more than 5 million Americans and is the 6th-leading cause of death in the United States; all predictions are for even more rapid spread as the Baby Boomers age. Libraries in many cases have been slow to consider how specifically to serve this growing population among our users, and how to serve the even-larger ...

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Using EBSCOhost and Explora to Search EBSCO Databases

OPLIN provides access to a number of full text databases from EBSCO. These range from Primary Search (designed for elementary school students) to MasterFILE Premier (for public libraries) to Academic Search Premier (for colleges and universities), and many more. In this session, we will review tools for searching these databases along with options for using the ...

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Teen Programming: A Mover & Shaker's Recipe for Impact and Success

Courtney Saldana is the Assistant Director of the Ontario City Library.  She spent the first eight years of her career working for and with teens.  In 2016, Courtney was recognized as a "Change Agent" as a 

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You Can Be the Expert-Tech Troubleshooting with Confidence 201

This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
 
Learning ...

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Spanish in a Pinch for Library Staff

This webinar will give an introduction into the Spanish language as well as the people that speak it. You will be provided with short cuts and an understanding of the basics of the language. Know the essential phrases that can breach some of the communication gap when working with Spanish speaking patrons that do not speak English.

Learning ...

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Creating a Culture of Yes

The immortal Kurt Vonnegut said, "The America I love still exists at the front desks of our public libraries." In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and to take your community's image of the public library to new heights. Locate your library's first impressions, displays, customer ...

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To Tag, or Not to Tag? Implementing RFID at Your Library

RFID promises to revolutionize circulation at your library, from checkout and returns to inventory and security. But once the equipment is installed, what does it really take to place an individually encoded RFID tag on every one of the thousands of items in your collection?

We’d like to walk you through the process.

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Team + Work = TEAMWORK

“Teamwork” can’t exist unless you have a motivated “TEAM” and are willing to put in “WORK”.  In this presentation, we will discuss how to facilitate a staff development session that demonstrates how important effective communication is in building a strong, cohesive and productive team that works together to reach ...

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But I Saw it on the News

In the past several years, patrons have been paying more and more attention to U.S. civics and politics thanks to the constant news cycles focused on the White House. How do you answer their questions without crossing the line into opinion? This session will teach you how to stick to “just the facts” with resources straight from the government.

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Teaching Better Behavior: Social-Emotional Learning in Library Programming

Social-emotional learning (SEL), despite having been around for a few decades now, is still mysterious to many people. In this webinar, we will demystify the jargon so you can learn the basics of social-emotional learning and how to incorporate them into your programming to improve educational and behavioral outcomes for your school-age students. 
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Free Tools for Working with Graphics and the Web

Do you spend a good part of your job working with graphics, social media or websites? The web is filled with tools vying for your attention, but some of the best lie waiting under the radar. Learn about these online gems, which you can use to improve your workflow or create new content, or share with your friends and colleagues. Discover a plethora of ...

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Rules and Benchmarks of the New Professional

Perhaps you’ve heard that being; acting, and looking professional is in the eye of the beholder. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not.  Being ...

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