BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//196127
BEGIN:VEVENT
DTSTAMP:20260426T192344
VTIMEZONE:America/New_York
DTSTART:20200827T140000Z
DTEND:20200827T150000Z
UID:196127
SUMMARY:Managing a Professional Customer Service Team
LOCATION:Online via Adobe Connect
DESCRIPTION:Managing a Professional Customer Service Team\n\n08/27/20 10:00 AM EST\n - 08/27/20 11:00 AM EST\Description:\nManaging a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service our customers will receive.\n \nIn this interactive and informative webinar, we will look at the approaches and actions that people managing, supervising and leading teams can use to create and maintain a culture of professionalism.\n \nLearning Objectives:\n\n	Holding team members accountable to being professional\n	Staying cool when understaffed and extra busy\n	Ways to keep things fresh for you and your team\n	Techniques for empowering your team to do more\n\nPresenter: \n\nAndrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.\n \nHe is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.\Details:\n\nWho should attend:  Anyone who manages a customer service team\nCompetencies:  Management and Customer Service\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member/\nNORWELD, SERLS, SWON Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nThis event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Adobe Connect\n\n,
X-ALT-DESC;FMTTYPE=text/html:Managing a Professional Customer Service Team<br /><br />08/27/20 10:00 AM EST - 08/27/20 11:00 AM EST<br />Description:<br /><img alt="" src="https://neo-rls.org/photos/CSABrand2020.png" style="margin: 5px; float: left; width: 100px;" width="100" />Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service our customers will receive.<br />
&nbsp;<br />
In this interactive and informative webinar, we will look at the approaches and actions that people managing, supervising and leading teams can use to create and maintain a culture of professionalism.<br />
&nbsp;<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>Holding team members accountable to being professional</li>
	<li>Staying cool when understaffed and extra busy</li>
	<li>Ways to keep things fresh for you and your team</li>
	<li>Techniques for empowering your team to do more</li>
</ul>
<strong>Presenter:&nbsp;</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/57384_12172019110230.jpg" style="width: 100px; margin: 5px; float: left;" width="100" />Andrew Sanderbeck</em>&nbsp;has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.<br />
&nbsp;<br />
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.<br />Details:<br /><br />
<font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone who manages a customer service team<br />
Competencies:&nbsp; Management and Customer Service<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2">Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member/<br />
NORWELD, SERLS, SWON&nbsp;Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE</font></font></font><br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.</font><br />
<br />
<strong><em>This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.</em></strong><br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Adobe Connect<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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