Northeast Ohio Regional Library System


Event Name:Managing a Professional Customer Service Team
Competency:Management and Customer Service
Description:Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service our customers will receive.
 
In this interactive and informative webinar, we will look at the approaches and actions that people managing, supervising and leading teams can use to create and maintain a culture of professionalism.
 
Learning Objectives:
  • Holding team members accountable to being professional
  • Staying cool when understaffed and extra busy
  • Ways to keep things fresh for you and your team
  • Techniques for empowering your team to do more
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
Event Date:8/27/2020
Event Time:10:00 AM - 11:00 AM Eastern
Location:Online via Adobe Connect
UNITED STATES
Contact Person:Melissa Lattanzi
(phone: 3306550531)
Details:
Who should attend:  Anyone who manages a customer service team
Competencies:  Management and Customer Service

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE


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This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

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