Northeast Ohio Regional Library System
Northeast Ohio Regional Library System - Event Information
Event Name:
Understanding Our Limits: How to Set Boundaries with Library Patrons
Competency:
Customer Service
Description:
Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries issues that are faced when dealing with the public.
Learning Objectives:
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public Library
Nicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assesses the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
Learning Objectives:
- Session will provide applicable concepts on how to identify and understand most common situations when patrons blur professional and personal boundaries.
- Session will provide practical tools to library staff on how to set limits and deal with patrons who cross the boundary lines when visiting libraries.
- Participants will learn de-escalation techniques when dealing with difficult patrons.
- Participants will learn the importance of self -care by learning new techniques on how to take care of themselves during and after these uncomfortable encounters.
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public LibraryNicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assesses the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
Event Date:
9/7/2022
Event Time:
10:00 AM - 11:00 AM Eastern
Location:
Online via Zoom
UNITED STATES
UNITED STATES
Contact Person:
Details:
Who should attend: Anyone wanting to know more about setting boundaries
Competencies: Communication and Customer Service
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join
Competencies: Communication and Customer Service
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join
Event Registration:
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9/7/2022
9/7/2022
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