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VERSION:2.0
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PRODID://NEOL//311979
BEGIN:VEVENT
DTSTAMP:20260426T180957
VTIMEZONE:America/New_York
DTSTART:20220907T140000Z
DTEND:20220907T150000Z
UID:311979
SUMMARY:Understanding Our Limits: How to Set Boundaries with Library Patrons
LOCATION:Online via Zoom
DESCRIPTION:Understanding Our Limits: How to Set Boundaries with Library Patrons\n\n09/07/22 10:00 AM EST\n - 09/07/22 11:00 AM EST\Description:\nBoundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries issues that are faced when dealing with the public.\n\nLearning Objectives: \n\n	Session will provide applicable concepts on how to identify and understand most common situations when patrons blur professional and personal boundaries.\n	Session will provide practical tools to library staff on how to set limits and deal with patrons who cross the boundary lines when visiting libraries.\n	Participants will learn de-escalation techniques when dealing with difficult patrons.\n	Participants will learn the importance of self -care by learning new techniques on how to take care of themselves during and after these uncomfortable encounters.\n\n\nPresenter: \nNicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public Library\nNicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assesses the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.\Details:\nWho should attend:  Anyone wanting to know more about setting boundaries\nCompetencies:  Communication and Customer Service\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway!  This webinar includes archive access for later viewing at your convenience.\n\nThis event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Understanding Our Limits: How to Set Boundaries with Library Patrons<br /><br />09/07/22 10:00 AM EST - 09/07/22 11:00 AM EST<br />Description:<br />Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling&nbsp;drained at the end of a work day. When healthy boundaries are set, it helps us manage our own&nbsp;frustration or anger instead of feeling as if there is a loss of control. This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries issues that are faced when dealing with the public.<br />
<br />
<strong>Learning Objectives:</strong>&nbsp;
<ul>
	<li>Session will provide applicable concepts on how to identify and understand most common situations when patrons blur professional and personal boundaries.</li>
	<li>Session will provide practical tools to library staff on how to set limits and deal with patrons who cross the boundary lines when visiting libraries.</li>
	<li>Participants will learn de-escalation techniques when dealing with difficult patrons.</li>
	<li>Participants will learn the importance of self -care by learning new techniques on how to take care of themselves during and after these uncomfortable encounters.</li>
</ul>
<br />
<strong>Presenter:&nbsp;</strong><br />
<em><img alt="" src="https://neo-rls.org/photos/83889_01132022153755.jpg" style="width: 100px; margin: 5px 15px; float: left;" width="100" />Nicole Bryan</em><strong>,&nbsp;</strong>MLS Neighborhood Library Supervisor, Brooklyn Public Library<br />
Nicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assesses the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone wanting to know more about setting boundaries<br />
Competencies:&nbsp; Communication and Customer Service</font></font><br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
<font face="Verdana" size="2">Can't attend on the date or time listed? Sign up anyway!&nbsp;&nbsp;</font>This webinar includes archive access for later viewing at your convenience.<br />
<br />
<strong><em>This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.</em></strong><br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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