Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Creating Calm During Times of Stress

Customer Service, Communication, and Patron Awareness

Managing and responding to the heightened emotions of others can be very challenging in the public service world.  Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others.  

Learning Objectives:
  • A greater understanding of how Trauma and Stress impact our brains
  • Knowledge on the Stress Cycle and why individuals escalate during times of stress
  • De-escalation techniques to support times of high stress in the library
  • Learn how we can better regulate our own emotions
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community based crisis intervention.   Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing. 

Event Date:

Event Time:
10:00 AM - 11:30 AM Eastern

Online via Zoom

Contact Person:

Who should attend:  Anyone interested in creating calm during times of stress
Competencies:  Customer Service, Communication,  and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

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