Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
What Would You Do? Diversity and Harassment in the Workplace

Communication and Customer Service

This highly interactive workshop will cover employer and employee responsibilities in an increasingly diverse workforce.  The group discussion-based training will allow participants to explore diversity and harassment from both personal and legal perspectives, including practicing workplace scenarios and interactions with patrons.
Learning Objectives:


  • Explore the benefits of a diverse workforce
  • Understand the legal implications of discrimination and harassment
  • Appreciate generational diversity

Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.

Event Date:

Event Time:
9:30 AM - 12:30 PM Eastern

Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087

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Contact Person:
Melissa Lattanzi
(phone: 3306550531)

Who should attend:  All Staff

Competency:  Communication and Customer Service

GEO Cost:      $80
Bronze Cost:  $60
Silver Cost:    $40
Gold Cost:     FREE

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