Date/Time
9/5/2019
9:30 AM - 12:30 PM Eastern
9:30 AM - 12:30 PM Eastern
Event Registration
Competency
Communication and Customer Service
Event Description
This highly interactive workshop will cover employer and employee responsibilities in an increasingly diverse workforce. The group discussion-based training will allow participants to explore diversity and harassment from both personal and legal perspectives, including practicing workplace scenarios and interactions with patrons.
Learning Objectives:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Learning Objectives:
- Explore the benefits of a diverse workforce
- Understand the legal implications of discrimination and harassment
- Appreciate generational diversity
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Location
Contact Person
Melissa Lattanzi
(phone: 3306550531)
(phone: 3306550531)
Details
Who should attend: All Staff
Competency: Communication and Customer Service
Cost:
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competency: Communication and Customer Service
Cost:
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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