Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System
Reference Reboot: Refreshing Your Reference Interview and Information Searching Skills [Archive]
Every once in a while, we all need a "reboot" to keep our skills fresh. While we may provide information to patrons on a daily basis, sometimes we need to step back and re-assess what we're doing from an objective perspective. This webinar will provide you with a chance to look at standards of practice, suggestions on steps to take in the reference interview, and ways to search for information on any topic. This webinar is designed specifically for those staff members new to the reference desk to get them off on the right footing.
Attendees will gain practical searching skills to apply within any information-searching environment
â€‹Attendees will be re-acquainted with standards of reference service to measure their own and/or their staff's performance
Attendees will learn the importance of and how to conduct a thorough reference interview
Since 2015, Don Boozer has been manager of the departments of Business, Economics and Labor; Science and Technology; Social Sciences; and Government Documents at Cleveland Public Library. Don is also an adjunct instructor at Kent State University School of Information, teaching "Information Sources and Reference Services." Previously, Don was coordinator of Ohio's statewide online reference service, KnowItNow24x7; a subject librarian in Literature at Cleveland Public Library; and a reference librarian at Barberton Public Library