Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System
Art of Customer Service [Archive]
What is customer service and why is it important? This webinar will introduce and improve the soft skills needed to deliver truly excellent customer service. Staff and managers alike are invited to discover how patience, body language, positive language and active training can make anyone a true "artist" of customer service. This webinar is designed for anyone who interacts with the public.
Presenter: Jessica Curtis, Westerville Public Library