Northeast Ohio Regional Library System
Event Name:
Access Is Customer Service: Communicating Belonging in Public Libraries
Competency:
Customer Service, and Equity, Diversity & Inclusion, and Patron Awareness
Description:
At North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more responsive to diverse needs. Attendees will learn how sensory-inclusive practices, accessible design choices, assistive tools, and thoughtfully designed services help reduce barriers and create a sense of belonging for patrons with sensory, mobility, hearing, vision, and cognitive needs. Through practical examples and lessons learned, this presentation offers scalable strategies libraries can use to make access a visible, integrated part of everyday customer service.
Learning Objectives:
Andrea Legg is the Director of the North Canton Public Library, where she has led with a focus on access, inclusion, and community-centered service since 2020 (yes, she started right at the beginning of the pandemic and lived to tell the tale). She has worked in public libraries since 2008 and currently serves on the Tuscarawas County Board of Developmental Disabilities and the Akron Children's Hospital NICU Parent Mentor Program. Andrea is very serious about libraries, not serious about herself, and lives under the benevolent but firm rule of two corgis who supervise all of her leadership and life decisions.
Learning Objectives:
- Learn sensory-inclusive practices
- How thoughtful design helps to weaken barriers
- Learn about assistive tools and more
Andrea Legg is the Director of the North Canton Public Library, where she has led with a focus on access, inclusion, and community-centered service since 2020 (yes, she started right at the beginning of the pandemic and lived to tell the tale). She has worked in public libraries since 2008 and currently serves on the Tuscarawas County Board of Developmental Disabilities and the Akron Children's Hospital NICU Parent Mentor Program. Andrea is very serious about libraries, not serious about herself, and lives under the benevolent but firm rule of two corgis who supervise all of her leadership and life decisions. Event Date:
8/20/2026
Event Time:
2:00 PM - 3:00 PM Eastern
Location:
Online via Zoom
UNITED STATES
UNITED STATES
Contact Person:
Details:
Who should attend: Anyone wanting to know more about accessibility and communicating belonging in libraries
Competencies: Customer Service, Equity, Diversity & Inclusion, and Patron Awareness
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competencies: Customer Service, Equity, Diversity & Inclusion, and Patron Awareness
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Event Registration:
Outlook/ vCalendar/ Google:
Click on the icon next to the date(s) to add to your calendar:
8/20/2026
8/20/2026
Tell a Friend?:
Other Similar Events:
You might also be interested in these events...
Webinars
Academic Libraries
School Libraries
Special Libraries
Customer Service
Patron Awareness
Equity, Diversity, & Inclusion
Webinars
Academic Libraries
School Libraries
Special Libraries
Customer Service
Patron Awareness
Equity, Diversity, & Inclusion