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CALSCALE:GREGORIAN
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PRODID://NEOL//520069
BEGIN:VEVENT
DTSTAMP:20260515T030153
VTIMEZONE:America/New_York
DTSTART:20260820T180000Z
DTEND:20260820T190000Z
UID:520069
SUMMARY:Access Is Customer Service: Communicating Belonging in Public Libraries
LOCATION:Online via Zoom
DESCRIPTION:Access Is Customer Service: Communicating Belonging in Public Libraries\n\n08/20/26 02:00 PM EST\n - 08/20/26 03:00 PM EST\Description:\nAt North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more responsive to diverse needs. Attendees will learn how sensory-inclusive practices, accessible design choices, assistive tools, and thoughtfully designed services help reduce barriers and create a sense of belonging for patrons with sensory, mobility, hearing, vision, and cognitive needs. Through practical examples and lessons learned, this presentation offers scalable strategies libraries can use to make access a visible, integrated part of everyday customer service.\n\nLearning Objectives:\n\n	Learn sensory-inclusive practices\n	How thoughtful design helps to weaken barriers\n	Learn about assistive tools and more\n\nPresenter:\n Andrea Legg is the Director of the North Canton Public Library, where she has led with a focus on access, inclusion, and community-centered service since 2020 (yes, she started right at the beginning of the pandemic and lived to tell the tale). She has worked in public libraries since 2008 and currently serves on the Tuscarawas County Board of Developmental Disabilities and the Akron Children's Hospital NICU Parent Mentor Program. Andrea is very serious about libraries, not serious about herself, and lives under the benevolent but firm rule of two corgis who supervise all of her leadership and life decisions. \Details:\nWho should attend:  Anyone wanting to know more about accessibility and communicating belonging in libraries\nCompetencies:  Customer Service, Equity, Diversity & Inclusion, and Patron Awareness\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway!  This webinar includes archive access for later viewing at your convenience.\n \nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Access Is Customer Service: Communicating Belonging in Public Libraries<br /><br />08/20/26 02:00 PM EST - 08/20/26 03:00 PM EST<br />Description:<br />At North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more responsive to diverse needs. Attendees will learn how sensory-inclusive practices, accessible design choices, assistive tools, and thoughtfully designed services help reduce barriers and create a sense of belonging for patrons with sensory, mobility, hearing, vision, and cognitive needs. Through practical examples and lessons learned, this presentation offers scalable strategies libraries can use to make access a visible, integrated part of everyday customer service.<br />
<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>Learn sensory-inclusive practices</li>
	<li>How thoughtful design helps to weaken&nbsp;barriers</li>
	<li>Learn about assistive tools and more</li>
</ul>
<strong>Presenter:</strong><br />
<em><img alt="" src="https://neo-rls.org/photos/Legg_01232026143822.JPG" style="float:left; margin:5px 15px; width:100px" />&nbsp;Andrea Legg</em>&nbsp;is the Director of the North Canton Public Library, where she has led with a focus on access, inclusion, and community-centered service since 2020 (yes, she started right at the beginning of the pandemic and lived to tell the tale). She has worked in public libraries since 2008 and currently serves on the Tuscarawas County Board of Developmental Disabilities and the Akron Children's Hospital NICU Parent Mentor Program. Andrea is very serious about libraries, not serious about herself, and lives under the benevolent but firm rule of two corgis who supervise all of her leadership and life decisions.&nbsp;<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone wanting to know more about&nbsp;accessibility and communicating belonging in libraries<br />
Competencies:&nbsp; Customer Service, Equity, Diversity &amp; Inclusion, and Patron Awareness</font></font><br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
<font face="Verdana" size="2">Can't attend on the date or time listed? Sign up anyway!&nbsp;&nbsp;</font>This webinar includes archive access for later viewing at your convenience.<br />
&nbsp;<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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