Date/Time
6/6/2023
10:00 AM - 11:00 AM Eastern
10:00 AM - 11:00 AM Eastern
Event Registration
Competency
Management
Event Description
Designed for administrators and managers, this webinar will share how the Cleveland Heights-University Heights Public Library developed an annual training for any staff member who is eligible to be an In Charge person. Deputy Director Kim DeNero-Ackroyd will explain how their annual three hour training is arranged and also under constant revision, in order to stay relevant with current library needs, and share examples of their agendas. She will also explain the contents of what goes into their In Charge notebooks and explain how this resource has been compiled.
Learning Objectives:
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
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Learning Objectives:
- Training staff to become more confident in taking on more responsibility.
- Discuss the important of sharing policies and procedures with staff, as well as developing them with staff input.
- Improve customer satisfaction in resolving issues.
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders..
Location
Online via Zoom
UNITED STATES
UNITED STATES
Contact Person
Details
Who Should Attend: Anyone interested in helping a person in charge
Competency: Management
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competency: Management
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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