Northeast Ohio Regional Library System
Date/Time
3/28/2023
10:00 AM - 12:00 PM Eastern
10:00 AM - 12:00 PM Eastern
Event Registration
Competency
Problem Solving, Building Management, Communication
Event Description
Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.
Learning Objectives:
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
Learning Objectives:
- Becoming more confident in taking on more responsibility.
- Recognizing the important of knowing, understanding and communicating policies and procedure.
- Improve customer satisfaction in resolving issues.
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.Location
Online via Zoom
UNITED STATES
UNITED STATES
Contact Person
Details
Who should attend: Anyone that could be an in-charge person
Competency: Problem Solving, Communication, Building Management, Management
Non-Member Cost: $55
NEO-RLS Bronze Member Cost: $40
NEO-RLS Silver Member Cost: $25
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $27.50
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competency: Problem Solving, Communication, Building Management, Management
Non-Member Cost: $55
NEO-RLS Bronze Member Cost: $40
NEO-RLS Silver Member Cost: $25
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $27.50
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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