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VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//261873
BEGIN:VEVENT
DTSTAMP:20260613T061848
VTIMEZONE:America/New_York
DTSTART:20230328T140000Z
DTEND:20230328T160000Z
UID:261873
SUMMARY:Increasing Confidence as an In Charge Person
LOCATION:Online via Zoom
DESCRIPTION:Increasing Confidence as an In Charge Person\n\n03/28/23 10:00 AM EST\n - 03/28/23 12:00 PM EST\Description:\nDesigned for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.\n \nLearning Objectives:\n\n	Becoming more confident in taking on more responsibility.\n	Recognizing the important of knowing, understanding and communicating policies and procedure.\n	Improve customer satisfaction in resolving issues.\n\nPresenter:\n\nKim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.\n\n \Details:\nWho should attend: Anyone that could be an in-charge person\n\nCompetency: Problem Solving, Communication, Building Management, Management\n\nNon-Member Cost:      $55\nNEO-RLS Bronze Member Cost:  $40\nNEO-RLS Silver Member Cost:    $25\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $27.50\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Increasing Confidence as an In Charge Person<br /><br />03/28/23 10:00 AM EST - 03/28/23 12:00 PM EST<br />Description:<br />Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.<br />
&nbsp;<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>Becoming more confident in taking on more responsibility.</li>
	<li>Recognizing the important of knowing, understanding and communicating policies and procedure.</li>
	<li>Improve customer satisfaction in resolving issues.</li>
</ul>
<strong>Presenter:</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/84372_01262022084318.jpg" style="width: 100px; margin: 5px 15px; float: left;" width="100" />Kim DeNero-Ackroyd </em>has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA&rsquo;s Committee on Organizations and ALA&rsquo;s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.<br />
<br />
&nbsp;<br />Details:<br />Who should attend: Anyone that could be an in-charge person<br />
<br />
Competency:&nbsp;Problem Solving, Communication, Building Management, Management<br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $55<br />
NEO-RLS&nbsp;Bronze Member&nbsp;Cost:&nbsp; $40<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp; $25<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $27.50<br />
<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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