Northeast Ohio Regional Library System - Event Information
Event Name:
Transforming your Library and Community Through Relationship-Focused Service
Competency:
Customer Service
Description:
Authentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service.
Learning Objectives:
Why relationship-focused service is important not only to your library but to your whole community
What relationship-focused service looks like in a library setting
How to begin building a relationship-focused service model that is right for your library
Presenter:
Lindsey Dorfman is a dynamic leader dedicated to strengthening libraries through curiosity, compassion, and connection. While serving the Kent District Library (MI) as their Director of Branch Services and Operations, she received a Library Journal Mover and Shaker Award for her work spearheading the KDL Way, a customer service model based on kindness, empathy, and love. Ms. Dorfman currently serves as Director of the Glenview Public Library, located just north of the city of Chicago.
Lindsey Dorfman is a dynamic leader dedicated to strengthening libraries through curiosity, compassion, and connection. While serving the Kent District Library (MI) as their Director of Branch Services and Operations, she received a Library Journal Mover and Shaker Award for her work spearheading the KDL Way, a customer service model based on kindness, empathy, and love. Ms. Dorfman currently serves as Director of the Glenview Public Library, located just north of the city of Chicago.
