2/10/2022
10:00 AM - 11:30 AM Eastern

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Customer Service

Authentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service. 

Learning Objectives:

• Why relationship-focused service is important not only to your library but to your whole community
• What relationship-focused service looks like in a library setting
• How to begin building a relationship-focused service model that is right for your library

Presenter:

Lindsey Dorfman is a dynamic leader dedicated to strengthening libraries through curiosity, compassion, and connection. While serving the Kent District Library (MI) as their Director of Branch Services and Operations, she received a Library Journal Mover and Shaker Award for her work spearheading the KDL Way, a customer service model based on kindness, empathy, and love. Ms. Dorfman currently serves as Director of the Glenview Public Library,  located just north of the city of Chicago.

Online via Zoom
UNITED STATES

Melissa Lattanzi

Who Should Attend:  Anyone interested in transforming your library and community through relationship-focused service
Competency:  Customer Service

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.

This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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2/10/2022

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