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PRODID://NEOL//227800
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DTSTAMP:20260516T233304
VTIMEZONE:America/New_York
DTSTART:20220210T150000Z
DTEND:20220210T163000Z
UID:227800
SUMMARY: Transforming your Library and Community Through Relationship-Focused Service
LOCATION:Online via Zoom
DESCRIPTION:Transforming your Library and Community Through Relationship-Focused Service\n\n02/10/22 10:00 AM EST\n - 02/10/22 11:30 AM EST\Description:\nAuthentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service. \n\nLearning Objectives:\n\n	Why relationship-focused service is important not only to your library but to your whole community\n	What relationship-focused service looks like in a library setting\n	How to begin building a relationship-focused service model that is right for your library\n\nPresenter:\n\nLindsey Dorfman is a dynamic leader dedicated to strengthening libraries through curiosity, compassion, and connection. While serving the Kent District Library (MI) as their Director of Branch Services and Operations, she received a Library Journal Mover and Shaker Award for her work spearheading the KDL Way, a customer service model based on kindness, empathy, and love. Ms. Dorfman currently serves as Director of the Glenview Public Library,  located just north of the city of Chicago.\n\Details:\nWho Should Attend:  Anyone interested in transforming your library and community through relationship-focused service\nCompetency:  Customer Service\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nThis event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html: Transforming your Library and Community Through Relationship-Focused Service<br /><br />02/10/22 10:00 AM EST - 02/10/22 11:30 AM EST<br />Description:<br />Authentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service.&nbsp;<br />
<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>Why relationship-focused service is important not only to your library but to your whole community</li>
	<li>What relationship-focused service looks like in a library setting</li>
	<li>How to begin building a relationship-focused service model that is right for your library</li>
</ul>
<strong>Presenter:</strong>

<p><img alt="" src="https://neo-rls.org/photos/83655_01072022090655.jpg" style="margin: 5px 15px; float: left; width: 100px;" width="100" /><em>Lindsey Dorfman</em> is a dynamic leader dedicated to strengthening libraries through curiosity, compassion, and connection. While serving the Kent District Library (MI) as their Director of Branch Services and Operations, she received a <em>Library Journal </em>Mover and Shaker Award for her work spearheading the KDL Way, a customer service model based on kindness, empathy, and love. Ms. Dorfman currently serves as Director of the Glenview Public Library,&nbsp; located just north of the city of Chicago.</p>
<br />Details:<br />Who Should Attend:&nbsp; Anyone interested in transforming your library and community through relationship-focused service<br />
Competency:&nbsp; Customer Service<br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<strong><em>This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.</em></strong><br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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