Northeast Ohio Regional Library System - Event Information

Event Name:Handling Patron Content Concerns in Challenging Times
Competency:Intellectual Freedom
Description:Designed primarily for front-line library staff, Handling Patron Content Concerns in Challenging Times will provide tips and advice for dealing with informal challenges to library materials that are occurring across the United States. During this webinar, Dr. Dawkins will equip participants with a step-by-step process to de-escalate potentially hostile encounters. In addition, participants will review talking points to help patrons understand why library workers are advocates for patron access.
Learning Objectives:
  • Understand and be able to articulate the legal and ethical foundation for the Freedom to Read
  • Develop a step-by-step process for handling oral complaints/concerns with a variety of types of complainants


Dr. April Dawkins is an assistant professor in the Library and Information Science department at UNC Greensboro. She teaches Materials for Adolescents, Legal & Ethical Issues in School Libraries, and Reading, Literacy, and the Library. Dr. Dawkins is a member of the School Library Research editorial board. She is also the editor of Intellectual Freedom Issues in School Libraries (Libraries Unlimited, 2017). Her research interests include intellectual freedom, self-censorship, and access and equity issues in school libraries and diversity in young adult literature.
Event Date:5/18/2022
Event Time:2:00 PM - 3:30 PM Eastern
Location:Online via Zoom
Contact Person:Melissa Lattanzi
Details:Who Should Attend:  Anyone interested in censorship
Competency: Intellectual Freedom

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

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This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

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