Northeast Ohio Regional Library System - Event Information
Professional Office Etiquette Basics
Communication, Customer Service, and Teamwork
Welcome to the updated 2021 Professional Etiquette Basics. Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not. Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve.
What being “a professional” really means
Learn how being professional increases your value in the workplace
Understand the importance of “Greetings” and best practices for face, phone, ands virtual
Develop Telephone Etiquette (Tone, Vacation/Out of office message, “Is there anything else we can do for you?” probe?
Apply Printer protocols of beset dos and don’ts when working with printers.
Utilize Proper Gossip-Handling Techniques
Enhance Email dos and don’ts.
Define and use two Assertive Behavior techniques. (Open and honest, and asking for help)
Understand the consequence of Oversharing information consequences.
How to avoid confusion. Selecting Boundaries: Accountability Chart and Authority Levels (Why two professional baseball players never run into each other during the game)
Presenter: Dean Russell is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team. He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.