Northeast Ohio Regional Library System - Event Information
Are You Listening? Improving This Power Skill
Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening!
Even in this day of emailing, instant messaging, texting, and online chats, we still need to “listen” to be able to communicate effectively.
Do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
Discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do
Become more aware of your own style so that you can adapt that style to whoever is speaking
Look closely at how you can become a more effective listener – and improve your life!
Come up with at least 20 tips you can use to help you use this power skill to ensure that you are really listening to those around you
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.