6/9/2021
10:00 AM - 11:00 AM Eastern

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Communication

Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening! 
 
Even in this day of emailing, instant messaging, texting, and online chats, we still need to “listen” to be able to communicate effectively.

Do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
 
Learning Objectives:

• Discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do
• Discover why preferred listening styles might change
• Become more aware of your own style so that you can adapt that style to whoever is speaking
• Look closely at how you can become a more effective listener – and improve your life!
• Come up with at least 20 tips you can use to help you use this power skill to ensure that you are really listening to those around you

 Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.

Online via Zoom
UNITED STATES

Melissa Lattanzi

Who Should Attend:  Anyone interested in becoming a better listener
Competency:  Communication and customer Service

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.

This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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6/9/2021

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