2/4/2026
10:00 AM - 11:00 AM Eastern

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Recorded:  2/4/26

Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?
 
Learning Objectives:

• Two easy to use phrases to set boundaries with and redirect unwanted patron conversations 
• Two respectful phrases to use the get yourself out of an unwanted conversation
• Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace
• How to recover from being involved in the controversy

 
This program will use “real library life” examples of controversial and unwanted conversations and how to handle them.
 
Presenter:
 
Andrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.  
He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
 

Online via Zoom
UNITED STATES

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2/4/2026

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