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PRODID://NEOL//485881
BEGIN:VEVENT
DTSTAMP:20260405T125359
VTIMEZONE:America/New_York
DTSTART:20260204T150000Z
DTEND:20260204T160000Z
UID:485881
SUMMARY:Don’t Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff
LOCATION:Online via Zoom
DESCRIPTION:Don’t Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff\n\n02/04/26 10:00 AM EST\n - 02/04/26 11:00 AM EST\Description:\nRecorded:  2/4/26\n\nThankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?\n \nLearning Objectives:\n\n	Two easy to use phrases to set boundaries with and redirect unwanted patron conversations \n	Two respectful phrases to use the get yourself out of an unwanted conversation\n	Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace\n	How to recover from being involved in the controversy\n\n \nThis program will use “real library life” examples of controversial and unwanted conversations and how to handle them.\n \nPresenter:\n \nAndrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.  \nHe champions Meliorism (mÄ“l′yÉ™-rÄ­z″É™m), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.\n \Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Don’t Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff<br /><br />02/04/26 10:00 AM EST - 02/04/26 11:00 AM EST<br />Description:<br /><em><img alt="" src="https://neo-rls.org/photos/Intermediate_05152024152225.PNG" style="float:left; margin:5px 15px; width:100px" />Recorded:&nbsp; 2/4/26</em><br />
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Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can&rsquo;t remove yourself?<br />
<strong>&nbsp;<br />
Learning Objectives:</strong>
<ul>
	<li>Two easy to use phrases to set boundaries with and redirect unwanted patron conversations&nbsp;</li>
	<li>Two respectful phrases to use the get yourself out of an unwanted conversation</li>
	<li>Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace</li>
	<li>How to recover from being involved in the controversy</li>
</ul>
&nbsp;<br />
This program will use &ldquo;real library life&rdquo; examples of controversial and unwanted conversations and how to handle them.<br />
&nbsp;<br />
<strong>Presenter:</strong><br />
&nbsp;<br />
<em><img alt="" src="https://neo-rls.org/photos/AndrewSanderbeck_11112025112036.JPG" style="float:left; margin:5px 15px; width:150px" />Andrew Sanderbeck</em> is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.&nbsp;&nbsp;<br />
He champions Meliorism&nbsp;(mēl&prime;yə-rĭz&Prime;əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.<br />
&nbsp;<br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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