Northeast Ohio Regional Library System
Date/Time
2/4/2026
10:00 AM - 11:00 AM Eastern
10:00 AM - 11:00 AM Eastern
Event Registration
Competency
Communication and Customer Service
Event Description
Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?
Learning Objectives:
This program will use “real library life” examples of controversial and unwanted conversations and how to handle them.
Presenter:
Andrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.
He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
Learning Objectives:
- Two easy to use phrases to set boundaries with and redirect unwanted patron conversations
- Two respectful phrases to use the get yourself out of an unwanted conversation
- Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace
- How to recover from being involved in the controversy
This program will use “real library life” examples of controversial and unwanted conversations and how to handle them.
Presenter:
Andrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years. He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
Location
Setting: Live Virtual
Online via Zoom
UNITED STATES
Online via Zoom
UNITED STATES
Contact Person
Details
Who should attend: All staff
Competencies: Communication and Customer Service
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competencies: Communication and Customer Service
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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