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VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//468604
BEGIN:VEVENT
DTSTAMP:20260405T114119
VTIMEZONE:America/New_York
DTSTART:20260204T150000Z
DTEND:20260204T160000Z
UID:468604
SUMMARY:Don't Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff
LOCATION:Online via Zoom
DESCRIPTION:Don't Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff\n\n02/04/26 10:00 AM EST\n - 02/04/26 11:00 AM EST\Description:\nThankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?\n \nLearning Objectives:\n\n\n	\n	Two easy to use phrases to set boundaries with and redirect unwanted patron conversations \n	\n	\n	Two respectful phrases to use the get yourself out of an unwanted conversation\n	\n	\n	Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace\n	\n	\n	How to recover from being involved in the controversy\n	\n\n\n \nThis program will use “real library life” examples of controversial and unwanted conversations and how to handle them.\n \nPresenter:\n \nAndrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.  \nHe champions Meliorism (mÄ“l′yÉ™-rÄ­z″É™m), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.\n\Details:\nWho should attend:  All staff\nCompetencies: Communication and Customer Service\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway!  This webinar includes archive access for later viewing at your convenience.\n \nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Don't Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff<br /><br />02/04/26 10:00 AM EST - 02/04/26 11:00 AM EST<br />Description:<br /><div>Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can&rsquo;t remove yourself?<br />
<strong>&nbsp;<br />
Learning Objectives:</strong></div>

<ul>
	<li>
	<div>Two easy to use phrases to set boundaries with and redirect unwanted patron conversations&nbsp;</div>
	</li>
	<li>
	<div>Two respectful phrases to use the get yourself out of an unwanted conversation</div>
	</li>
	<li>
	<div>Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace</div>
	</li>
	<li>
	<div>How to recover from being involved in the controversy</div>
	</li>
</ul>

<div>&nbsp;<br />
This program will use &ldquo;real library life&rdquo; examples of controversial and unwanted conversations and how to handle them.<br />
&nbsp;<br />
<strong>Presenter:</strong><br />
&nbsp;<br />
<em><img alt="" src="https://neo-rls.org/photos/AndrewSanderbeck_11112025112036.JPG" style="float:left; margin:5px 15px; width:150px" />Andrew Sanderbeck</em> is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.&nbsp;&nbsp;<br />
He champions Meliorism&nbsp;(mēl&prime;yə-rĭz&Prime;əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.</div>
<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; All staff</font></font><br />
<font face="Verdana" size="2"><font face="Verdana" size="2">Competencies: Communication and Customer Service</font></font><br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
<font face="Verdana" size="2">Can't attend on the date or time listed? Sign up anyway!&nbsp;&nbsp;</font>This webinar includes archive access for later viewing at your convenience.<br />
&nbsp;<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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