9/11/2025
10:00 AM - 11:00 AM Eastern

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Recorded 9/11/25

Tired of workplace friction impacting productivity and morale? The solution lies in embracing a revitalized understanding of civility. This isn't about superficial niceties; it's about deeply respecting the diverse perspectives, needs, and identities of your colleagues while honoring your own. As discourtesy increasingly disrupts our workplaces, leading to turnover and poor performance, embedding internal customer service standards that are rooted in civility can make a powerful difference. This workshop offers the next critical step towards strong internal customer service skills: learning what this new civility means, why it's indispensable for a positive and productive environment, and how you can actively cultivate these vital skills.

Learning Objectives:

• Attendees will have a deeper knowledge of the modern definition, and role, of civility within the scope of internal customer service.
• Attendees will understand the skills necessary for a workplace that prioritizes civility.
• Attendees will be able to develop their own civility skills and know how to put them into practice in the workplace. 

Presenters:

Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.

Online via Zoom
UNITED STATES

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9/11/2025

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