BEGIN:VCALENDAR VERSION:2.0 CALSCALE:GREGORIAN METHOD:PUBLISH PRODID://NEOL//453903 BEGIN:VEVENT DTSTAMP:20260405T142615 VTIMEZONE:America/New_York DTSTART:20250911T140000Z DTEND:20250911T150000Z UID:453903 SUMMARY:The Power of Civility: Elevating Standards and Transforming Service LOCATION:Online via Zoom DESCRIPTION:The Power of Civility: Elevating Standards and Transforming Service\n\n09/11/25 10:00 AM EST\n - 09/11/25 11:00 AM EST\Description:\nRecorded 9/11/25\n\nTired of workplace friction impacting productivity and morale? The solution lies in embracing a revitalized understanding of civility. This isn't about superficial niceties; it's about deeply respecting the diverse perspectives, needs, and identities of your colleagues while honoring your own. As discourtesy increasingly disrupts our workplaces, leading to turnover and poor performance, embedding internal customer service standards that are rooted in civility can make a powerful difference. This workshop offers the next critical step towards strong internal customer service skills: learning what this new civility means, why it's indispensable for a positive and productive environment, and how you can actively cultivate these vital skills.\n\nLearning Objectives:\n\n Attendees will have a deeper knowledge of the modern definition, and role, of civility within the scope of internal customer service.\n Attendees will understand the skills necessary for a workplace that prioritizes civility.\n Attendees will be able to develop their own civility skills and know how to put them into practice in the workplace. \n\nPresenters:\n\nMary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.\Location:\nOnline via Zoom\n\n, X-ALT-DESC;FMTTYPE=text/html:The Power of Civility: Elevating Standards and Transforming Service

09/11/25 10:00 AM EST - 09/11/25 11:00 AM EST
Description:
Recorded 9/11/25

Tired of workplace friction impacting productivity and morale? The solution lies in embracing a revitalized understanding of civility. This isn't about superficial niceties; it's about deeply respecting the diverse perspectives, needs, and identities of your colleagues while honoring your own. As discourtesy increasingly disrupts our workplaces, leading to turnover and poor performance, embedding internal customer service standards that are rooted in civility can make a powerful difference. This workshop offers the next critical step towards strong internal customer service skills: learning what this new civility means, why it's indispensable for a positive and productive environment, and how you can actively cultivate these vital skills.

Learning Objectives: Presenters:

Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location:
Online via Zoom

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