3/5/2025
10:00 AM - 11:30 AM Eastern

Register for this Event

Print Program Information

View others who have registered for this event

Recorded 3/5/25

How do you maintain excellent customer service while dealing with a stressed out or disgruntled patron? And how do you manage these interactions while maintaining your personal boundaries? This session will focus on community and patron relationships and give you strategies to manage challenging interactions with the public. You will learn communication skills to help when initiating and responding in difficult conversations with the public, as well as simple, tangible tactics for de-escalating situations.


Presenter:

Kate Hall, Executive Director, Northbrook Public Library

Online via Zoom
UNITED STATES

Click on the icon next to the date(s) to add to your calendar:

3/5/2025

click here to send this event info to a friend