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PRODID://NEOL//406028
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DTSTAMP:20260405T182902
VTIMEZONE:America/New_York
DTSTART:20250305T150000Z
DTEND:20250305T163000Z
UID:406028
SUMMARY:Preparing for and Managing Difficult Patron Interactions
LOCATION:Online via Zoom
DESCRIPTION:Preparing for and Managing Difficult Patron Interactions\n\n03/05/25 10:00 AM EST\n - 03/05/25 11:30 AM EST\Description:\nRecorded 3/5/25\n\nHow do you maintain excellent customer service while dealing with a stressed out or disgruntled patron? And how do you manage these interactions while maintaining your personal boundaries? This session will focus on community and patron relationships and give you strategies to manage challenging interactions with the public. You will learn communication skills to help when initiating and responding in difficult conversations with the public, as well as simple, tangible tactics for de-escalating situations.\n\n\nPresenter:\n\nKate Hall, Executive Director, Northbrook Public Library\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Preparing for and Managing Difficult Patron Interactions<br /><br />03/05/25 10:00 AM EST - 03/05/25 11:30 AM EST<br />Description:<br /><img alt="" src="https://neo-rls.org/photos/Foundational_02272025115815.PNG" style="float:left; margin:5px 15px; width:100px" /><em>Recorded 3/5/25</em><br />
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How do you maintain excellent customer service while dealing with a stressed out or disgruntled patron? And how do you manage these interactions while maintaining your personal boundaries? This session will focus on community and patron relationships and give you strategies to manage challenging interactions with the public. You will learn communication skills to help when initiating and responding in difficult conversations with the public, as well as simple, tangible tactics for de-escalating situations.<br />
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<strong>Presenter:</strong><br />
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<em><img alt="" src="https://neo-rls.org/photos/Hall_12122024103949.PNG" style="float:left; margin:5px 15px; width:112px" />Kate Hall</em><strong>,&nbsp;</strong>Executive Director, Northbrook Public Library<br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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