Northeast Ohio Regional Library System

4/6/2020
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Learning Objectives:

• Learn more advanced techniques for tech troubleshooting, including looking “under the hood” and reverse engineering what happened.
   
• Understand that it’s not always the device in front of them that’s the issue, and how to explain higher-level tech concepts to less-savvy patrons.
   
• Gain confidence in their own ability to navigate technology troubleshooting.
   
• Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.

Presenter: Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. 

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 

Online via Adobe Connect
UNITED STATES

Cost:  $20
Gold, Silver & Bronze Members    FREE
Group rate 10 or more

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