Learning Objectives:
- Learn more advanced techniques for tech troubleshooting, including looking “under the hood” and reverse engineering what happened.
- Understand that it’s not always the device in front of them that’s the issue, and how to explain higher-level tech concepts to less-savvy patrons.
- Gain confidence in their own ability to navigate technology troubleshooting.
- Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Presenter: Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles.
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