Northeast Ohio Regional Library System

After Care: How Employees Can Care for Themselves and Their Co-Workers After Difficult Patron Interactions
Competency: Customer Service & Personal/Interpersonal
06/05/24
10:00 AM - 11:00 AM
Difficult interactions often leave us rattled and we either want to bury the memory deep inside or chronically complain about them. Neither is helpful nor effective. We can care for ourselves and others individually and as a group. Discover some best practices (as well as some things to avoid doing) after difficult interactions.

Learning Objectives:

3 aftercare techniques you can do for yourself
2 practices that can be done as a group
1 thing you can do for another team member

Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her website
www.YouBloomWellness.com .

Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), trainings from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
Location: Online via Zoom