Event Registration - Northeast Ohio Regional Library System
Foundations of Conflict Management Competency: Communication 02/05/25 10:00 AM - 11:00 AM Where do disagreements come from and how does it escalate? How can you stay prepared to address and de-escalate conflict? This opening session will dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building. You'll learn how communication and conflict styles, power dynamics, and cultural humility can impact difficult interactions. Leave this session with conflict resolution methods that will give you tips and tools to communicate with others directly, kindly, and confidently.
Learning Objectives:
Identify common sources of conflict and recognize how power dynamics and personal communication styles can influence disagreements.
Learn techniques to manage your emotions and remain calm during conflict, improving your ability to respond thoughtfully rather than simply react.
Discover practical conflict resolution methods and tools to communicate directly, kindly, and confidently, helping to de-escalate tension and build stronger relationships.
Presenter:
Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLC
Crystal Trice, founder of Scissors & Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.
With certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master’s in Library & Information Science and a Bachelor’s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.
Crystal lives near Portland, Oregon, and enjoys organizing her thoughts (and tasks) with Sharpies, Flair pens, and sticky notes. She shares her home with her husband and a quirky mix of animals.
Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLC