Calendar of Events - Northeast Ohio Regional Library System
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Open only to Board members and to the Personnel Committee.

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1/19/20219:30am to 10:45am


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1/19/202111:00am to 1:00pm


Technical Services (TS) can seem mysterious and esoteric from the outside, and this becomes a real liability when we need the outsiders to understand why our work is vital – especially in these times when funding is tighter and everything is “on the table.” In this webinar we’ll look at ways you as a TS librarian can help your colleagues, administrators, board, and patrons understand the importance of your work.

In this webinar, we’ll look at how TS supports the public services. We’ll trouble shoot some common scenarios to help participants advocate for TS by explaining how their work supports the mission of the library. Then, we’ll craft some “elevator speeches” – short explanations that will communicate the value of our work.

Learning Objectives:
            Participants will be able to:
  • Explain their work to non-TS and non-librarians
  • Explain the connection between TS (acquisitions, cataloging, processing, and collection management) and public services
  • Craft an “elevator speech” to communicate how their work supports their library’s mission
 
Presenter:

Mike Monaco has been a cataloger for nineteen years with experience working in public and academic libraries in both public and technical services. He has served in professional organizations from the local to national level, including NOTSL, OLC, OVGTSL, and ALCTS, and presented at numerous state, regional, and national conferences. He is now Coordinator, Cataloging Services at the University of Akron.
 

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1/20/202110:00am to 11:00amMelissa Lattanzi


Here is your opportunity to talk book discussion.  Here from your peers on what works what doesn't.  Bring your challenges and share books for book discussion.  

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1/20/20212:00pm to 3:30pmMelissa Lattanzi


E-Health devices and services have become more important than ever in tracking and taking charge of our health and wellness in 2020 and 2021. Even before the pandemic, e-Health devices were one of the most popular technology trends that library communities requested to learn about. Now, COVID-19 has particularly impacted our community’s and our own health recently in a variety of ways, and learning about these devices and how they can help us find ways to track valuable health information, stay safe and further our fitness levels when we can’t get out is vital. Advances in technology have allowed these devices to become extremely robust to where they can monitor our health better and more effectively than we could have dreamed just a few short years ago, and it couldn’t have come at a better time.
 
Learn about some of the newest emerging tech devices and services available to you, your staff and your patrons right now and how they can be used to understand their wellness, take charge of their health, and motivate to get e-healthy!
 
Learning Objectives: 
  • Use part or all of the material in this presentation to put on your own patron programming (PowerPoint will be provided) 
  • Discover the type of health information these devices can now track and how they can be vital to understanding and improving aspects of your health and wellness 
  • Learn ways these devices and services can work together to analyze your overall health and create goals and challenges to motivate you and take charge of your health
Presenter:

Holly Klingler, Research and Innovation Coordinator, NEO-RLS
 
 

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1/21/202110:00am to 11:00amHolly Klingler


This is Part II of the Summer Reading Program.  This two-hours will be dedicated to networking and brain storming around Summer Reading.  We hope you will join us.  We will be utilizing a new meeting portal called Remo.  Come prepared to share your ideas and challenges for 2021 Summer Reading.

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1/21/20211:00pm to 3:00pmMelissa Lattanzi


Registration is now open for individuals for Staff Development Week.  Feel free to attend as an individual if your library has not already registered to attend.  The following libraries have already signed up for Staff Development Week:  Burton Public Library, Cuyahoga Falls Library, Fairport Harbor Public Library, Hubbard Public Library, Ingalls Library, Kirtland Public Library, Lakeland Community College Library, Marvin Memorial Library, McKinley Memorial Library, Morley Library, Perry Public Library, Shaker Heights Public Library, Wayne County Public Library, Westlake Porter Public Library and Warren Trumbull County Public Library.  Click here to register.

We are excited to bring you a week-long staff development opportunity.  The week-long event, "Positive, Proactive and Prepared," will feature an opening Keynote speaker, a closing Keynote speaker and 7 breakout sessions.  Network Group Meetings will also be held daily.  Breakout sessions will cover a wide variety of topics aimed at all staff.  

HOW MUCH:  Cost for the day is FREE for Gold Members; $10.00 per person for Silver Members;  $25.00 per person for Bronze Members; and $50.00 per person for Geographic Members  
HOW MANY:  We will take a maximum of 990 participants
HOW TO SIGN UP:  Directors should contact Melissa Lattanzi to sign up your entire staff, part of your staff or individual staff.  We will give first priority to NEO-RLS members in our region and then to all others including individual registrations.
DEADLINE TO SIGN UP:  October 31, 2020

Descriptions, Dates and Times:

Monday, January 25, 2020

How to Become a Positive Thinker
10:00 am - 11:30 am

This online workshop is for people who prefer to look on the upside instead of the downside and who recognize that we can all use some support in doing so from time to time.  Join Cheryl as she talks about our natural instincts to be problem solvers and how we can re-frame stressful situations.  By stressing the value of play and fun (which we’ll be having in this session), you’ll get some new solutions for dealing with negativity and learn how to move forward to a positive new future.

Presenter:  

Cheryl Gould is a learning facilitator and training consultant who believes in the transformative role libraries can play in their communities.  Cheryl’s professional role is to help libraries with the culture shift required to move from an institution that provides access to resources to one that promotes conversation, learning and engagement at all levels.  Cheryl’s ability to connect people and ideas, to facilitate conversation and to enhance learning has been demonstrated through 17 years of working with libraries in thousands of hours of consulting,mentoring and training.  Her passion for learning, crossed with current developments in neuroscience and her involvement with Applied Improvisation to create library cultures of “Yes, And…” define her work.

Patience! Patience!
2:00 pm - 3:00 pm

Considering it takes just 2.45 seconds to load a typical web page and just a few more than that to send a text, it’s not surprising that anything in the range of 10 seconds has us huffing and puffing about why it’s taking so long. Google has even found that a web page on a mobile device takes a “jarring” 7 seconds to load – gasp!
 
Add to that the many other things that might be testing your patience (running late, boredom, doing too many things, health issues, relationship irritants, and any number of life’s other stressors – such as a pandemic!), and it shouldn’t really surprise you that it’s a rare person who moves through each day in a warm, fuzzy blanket of patience.
 
Constant impatience, though, can cause other issues for you. Allowing your impatience to reign supreme, you can damage relationships, make poor decisions, say things you regret, DO things you regret, contribute to your own health problems, and the list goes on. I think you’ll agree that those are all pretty good reasons to develop our patience!  

Learning Objectives:
  • You will learn to develop an awareness of your own impatience
  • You will learn tips on how to increase your level of patience – and your happiness

Presenter:
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.





Tuesday, January 26, 2021

Privilege & Systemic Inequities-Part 1
10:00 am - 12:00 pm

This program builds upon our Unconscious Bias and Micro Messages program by digging deeper into the identities and power we hold. We will examine how these identities and the systems in which we live lead to power differentials and inequity.  Racism, sexism, and other social ills are often understood in the context of their interpersonal impacts, but we rarely examine the ways that our laws, neighborhoods, schools, and organizations can reinforce these dynamics. In addition to building knowledge of privilege and oppression as they relate to identity, we will apply this understand to systemic barriers. Participants will engage in activities to examine their own identities and learn about systemic inequities in the U.S. with interactive simulations and activities. Finally, participants will develop strategies for disrupting the effects of bias and oppression in organizations and systems and working towards equity and inclusion. 


Presenter:

Caitlin Hawkins, Diversity Center of Northeast Ohio
As a community social worker, Caitlin is passionate about creative, authentic engagement in workplaces and communities. Her educational and professional experiences in community development and higher education lead her to the understanding that relationships matter, and that relationships with people who are different from ourselves provide opportunities for immense growth and collaboration, as long as we know how to harness those connections.  At The Diversity Center of Northeast Ohio, she works alongside businesses and organizations through every step of the consulting process and engages staff in customized workshops around the topics of Diversity, Equity, and Inclusion. Caitlin works with the express intention of facilitating the growth of inclusive and equitable workplaces.



How to Move on Emotionally After a Big Workplace Loss
2:00 pm - 3:30 pm

When bad things happen, most people need time to mourn and make sense of the experience. Budget cuts, furloughs and layoffs, the loss of familiar routines and connections with people, working remotely, the worries that accompany the pandemic, and the impact on-coworkers and library customers.  Workplace grief can be debilitating. Discover new and practical ways to cope and learn how to focus on tomorrow.

Learning Objectives:
  • Feel more confident and competent about meeting daily challenges
  • Lower the impact of past and current losses
  • Apply advice from experts on grief and loss to workplace issues

Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.


Wednesday, January 27, 2021

Privilege & Systemic Inequities-Part 2
10:00 am - 12:00 pm

See description above under Tuesday morning.

Presenter:  The Diversity Center of Northeast Ohio

Tools for Tense Situations with Angry Customers
2:00 pm - 3:30 pm


In this 90-minute session, Steve will discuss what tools and skills we need to use as libraries continue to re-open their doors to provide skillful and dedicated service to patrons. He’ll provide tools to recognize and resolve conflicts with patrons, including the need for patience, empathy, and understanding other points of view without judgment. His learning points include these important topics:

  • What are the service challenges we face as we return from a Work From Home status to back to working in and around our library buildings?
  • What safety and security protocols do we need to follow, coming and going and while working in publicly-accessed buildings?
  • How can library leaders, managers, and supervisors monitor the work culture for conflict, communication, and morale issues?
  • How do we respectfully request that patrons and other library visitors (vendors, delivery, maintenance, janitorial providers) follow posted Covid-19 safety protocols?
  • How do we agree to disagree and have patience and empathy for our patrons or co-workers who have strong feelings about national issues that differ from ours?
  • How about a little personal and professional stress management?
  • What does the future hold for library employees and what new ways can we provide service to patrons?
Presenter:

Dr. Steve Albrecht manages a training, coaching, and management consulting firm, using a dedicated and experienced team of subcontractor specialists. As a trainer, speaker, author, and consultant, Steve is internationally recognized for his expertise in high-risk HR issues.

He provides HR consulting, site security assessments, coaching, and training workshops in supervisory improvement, workplace violence prevention, harassment prevention, drug and alcohol awareness, team building and team conflict resolution, negotiation, and stress management.

Thursday, January 28, 2021

We Need to Talk:  A Step by Step Guide to Difficult Conversations
10:00 am - 12:15pm
This highly interactive webinar will give participants the tools for having difficult conversations that achieve results. Participants will learn, and practice, a step by step process for managing difficult conversations about a variety of workplace issues. 

Learning Objectives:

  • Discuss the sources and costs of workplace conflict
  • Understand the neuroscience behind difficult conversations
  • Learn steps for successful difficult conversations
  • Practice difficult conversation scenarios
Presenter:  
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.


How to Improve Your Workplace When You are Not the Boss
2:00 pm - 3:30 pm

It’s not enough to criticize and complain if you want to make your workplace better, particularly when you don’t have power or authority. Also, being right about the technical details of the problem and possible solutions is usually not enough either. You can improve your situation by building better workplace relationships, learning to navigate the political maze of your workplace, and ensuring your own behavior is beyond reproach.

Learning Objectives:
  • Build status through accomplishment and good workplace relationships
  • Identify first steps for making successful change
  • Create a support team of mentors and like-minded change agents

Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.

 

Friday, January 29, 2021

Creating & Maintaining Good Habits
10:00 am - 11:30 am
During the pandemic lock-down (followed by the NE Ohio winter) many people noticed a shift in their personal and professional habits: some for the better, some for the worse. Harnessing the better habits and nixing the unwelcome habits requires an understanding of the science of habits, awareness of the foundational habits, and the tools to evaluate your habits. Join Dr. Tamsin Astor, Chief Habit Scientist, International Speaker & Author for a deep dive into habits, so you can create and maintain the right habits for your life!

Learning Objectives:

  • Understand the science of habit formation
  • Learn about the 5 foundational habits for success
  • Learn how to evaluate your habits
Presenter:

Tamsin Astor, PhD is the founder and Chief Habit Scientist of Yoga Brained Coaching. She is known for giving her clients the tools to shift their mindset, organize their vision, and improve their habits to create an efficient, productive business. We make 35,000 decisions every day, which leads to decision fatigue. Dr. Astor helps her clients reduce the amount of overwhelming decision-making they do by harnessing their goal-achieving machine – AKA – their brains. This also increases their time and energy for fun!

Tamsin Astor holds a PhD in neuroscience and psychology and a post-doctorate in education. She also has certifications in yoga (RYT500, Yoga Ed.), mindset & Ayurveda (Living Ayurveda, Yoga Health Coach). She is an executive coach and author of the book Force of Habit: Unleash Your Power by Developing Great Habits

2:00 pm - 2:30 pm
Breath by Breath:  Dealing with Anxiety through Yoga

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning Objectives

  • How Yoga/Meditation help to reduce anxiety 
  • Breath Control for anxiety
  • The Basics of Mindfulness
Presenter:

Vanessa Blair Farris, currently residing in Fort Wayne, Indiana, is no stranger to Northeast Ohio.  Born and raised near Youngstown, Vanessa has a passion for both her Indiana and Ohio communities.  She uses yoga to soothe the mind and the body.  Vanessa has a passion for helping people with anxiety, depression, and PTSD.  She has spent countless hours educating herself on trauma-sensitive yoga methods, attending online summits for trauma sensitivity, as well as learning the fundamentals of yoga and meditation to help those that are struggling. 


 

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1/25/2021 


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your confirmation email and a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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1/25/20213:30pm to 4:30pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your confirmation email and a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.



 

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1/26/20213:45pm to 4:45pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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1/27/20213:45pm to 4:45pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your confirmation email and a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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1/27/20213:45pm to 4:45pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Melissa Lattanzi.

 

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1/28/20213:45pm to 4:45pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your confirmation email and a reminder 2 hours before the meeting. We hope you will join us.  Please send agenda items/questions to Melissa Lattanzi.

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1/28/20213:45pm to 4:45pmMelissa Lattanzi


New research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about how the pandemic will develop - is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks and ignoring social distancing guidelines.
 
Is your organization ready and are your employees prepared to safely handle the next wave of customer behaviors?
 
This interactive and informative program will help organizations and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts including people who are non-compliant with your rules and policies.

Learning Objectives:

• Their role in customer conflicts: Are their actions and decisions making things better or worse?
• How to be more environmentally aware of customer situations before they turn difficult or potentially dangerous
• The OODA Loop decision making cycle: Learn to quickly react to difficult customer situations to maintain control and order
• Specific phrases to use with customers to set expectations and boundaries with them and to guide their behaviors
• 7 Things to never say to a customer...ever again

Presenter:

Andrew Sanderbeck has been developing and conducting training programs for organizations for more than 15 years. He has presented web-based, online, and face-to-face sessions on customer service, managing customer behaviors and communication skills in the U.S. and numerous other countries around the world.
 
With more than 20 years of customer service in corporate, retail and hospitality customer service, Andrew’s programs are filled with proven techniques that attendees can immediately apply.
 
 

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2/3/202110:00am to 11:00amMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. 

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2/4/20211:00pm to 2:00pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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2/5/202110:00am to 11:30amMelissa Lattanzi


Open only to board members and the Marketing/PR Committee.

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2/8/20219:30am to 11:00am


To say that Covid-19 has rocked the U.S. economy is an understatement. Every day, we read headlines about how quickly the coronavirus is spreading, the rising death toll, and how more and more employees are losing their jobs.  For businesses still operating and those who just opened, there’s plenty of workplace stress due to COVID-19, from adapting to new working arrangements, having the kids home, employees getting sick, and much more. It can be difficult for employees to manage their stress and anxiety amid COVID-19. Managers and HR professionals can play an important role in helping employees cope with the added stress and uncertainties of the pandemic.
In this presentation, we’ll help you to understand the stress that employees may be experiencing and provide stress and anxiety management strategies and tools that can help all of us to get through this challenging time.

Learning Objectives
  • Recognize the difference between good vs. bad stress
  • Learn remote and onsite common stressors and recommend coping strategies
  • Identify signs to recognize an employee who is struggling with stress and anxiety
  • Understand a formula on how to approach a struggling employee
  • Recognize three tips on how you can use your emotional intelligence to help
  • Describe specific ways and ideas on how Managers and HR Professionals can help the employees
Presenter:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
 

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2/9/202110:00am to 12:30pmMelissa Lattanzi


Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

Yes, it has been another HUGE year, in case you haven’t noticed!
In this year’s EMPLOYMENT LAW UPDATE, we will look at … 
  • What guidance did the DOL and the EEOC give employers on dealing with COVID?
  • Why did the Sixth Circuit rule that discriminatory comments by supervisors will KILL and employer’s chances of getting a case dismissed?
  • What changes have been made to the FAMLIES FIRST ACT … and do we have to worry about this is 2021?
  • What did the courts say about employees WALKING OFF THE JOB and their ADA RESTRICTIONS?
  • When does an employer have to let a disabled employee TELECOMMMUTE?

Presenter

Scott Warrick combines the areas of law and human resources to assist organizations in “Solving Employee Problems BEFORE They Happen.”  Scott uses his unique background of LAW and HUMAN RESOURCES to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style.

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2/10/202110:00am to 11:30amMelissa Lattanzi


The 2020 Summer Reading Program was like no other.  We don’t know exactly what 2021 will bring, however, we have some ideas to share to hopefully make it easier for you and your library.  This online workshop will start with four presentations to spark ideas. 

We will start with Megan Alabaugh from Rocky River Public Library and she will share new ways to create socially distanced programs.  Next Marisha Sullivan, Stark County District Library, will share ideas for make and take programming.  Melanie Lyttle, Madison Public Library, will follow and will give instructions on building your library’s Youtube page.  Finally, our last presenter will be Shelia Privett, Andover Public Library, who will create some crafts and snacks to go along with the theme, Tails & Tales.

Take-It-Make-It :  A lot of us have experimented with Take-It-Make-It kits over pandemic. As we move into another socially distanced summer, what can we do to keep these kits fresh and interesting to our teens and their families? Today we will go over best practices and learn talk about some innovative kit concepts to keep those kits going strong!

Presenter:  Marisha Sullivan, Stark County District Library
Marisha Sullivan is a Youth Librarian at Stark Library in Canton, OH. While her teaching background is mostly in theatre, she has become a true generalist over the last few years, working to bring high-quality educational and recreational programming to her students that are based in their needs and interests. This has led to some truly unique experiences and a philosophy of continuous, community-based learning. She has taught children and teens everything from aeronautics to ballroom dance to anger management and loves nothing more than helping her library kids find their new favorite thing.

We will end the morning by entering into breakout rooms to brainstorm ideas and then return and report back.  Come prepared to share your ideas and glean from others.

In addition to these sessions we are encouraging you to share your program ideas by creating a Tapas Learning video. The video can be as short as 5 minutes or as long as 30 minutes.  Contact Melissa Lattanzi if you would like to contribute.
 

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2/11/202110:00am to 12:30pmMelissa Lattanzi


For some, the phrase "virtual reference service" implies something less than "actual" reference service. Nothing could be further from the truth! During the current COVID-19 pandemic, many libraries that have not done much "virtual reference" in the past are finding that more and more patrons are requesting assistance over "virtual" channels. Regardless of medium, the goal is always quality service, authoritative information, and satisfied patrons. This webinar will focus on what quality reference service entails, how to utilize all the resources at your fingertips for your patrons, and how this all translates to interactions via chat, email, phone, and any other technology that may come along in the future!
 
Learning Objectives:
  • Identify the foundational principles of quality reference service
  • Learn how to apply these foundational principles in various media
  • Discover online resources to easily share with "virtual" patrons
Presenter:

Don Boozer is Manager: Literature Department, Ohio Center for the Book, and Homebound Services at Cleveland Public Library.
Don is also an adjunct instructor at Kent State University School of Information teaching "Information Sources and Reference Services." Previously, Don was coordinator of Ohio's statewide online reference service, KnowItNow24x7; a subject librarian in Literature at Cleveland Public Library; and a reference librarian at Barberton Public Library
 

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2/16/202110:00am to 11:00amMelissa Lattanzi


Want to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tight budget?   Join us for the sixth annual Gadgets and Gizmos webinar. This popular, detailed webinar presentation will showcase some cool new tech gadgets, websites and resources you can incorporate into your youth services programs! You will also have an opportunity to share your technology successes and challenges with other attendees.

Learning Objectives:
  • Discover the newest emerging technologies that are both affordable and useful for your library department or program
  • Learn about ways to implement these technologies through available lesson plans and STEAM programs and ideas

Presenter:

Holly Klingler, Research and Innovation Coordinator, Northeast Ohio Regional Library System

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2/17/202110:00am to 11:00amMelissa Lattanzi


We were recently made aware that we are not allowed to record How to be an Effective Anti-Racist.  This is the policy of the Diversity Center of Northeast Ohio and also helps to ensure the confidentiality and privacy of those engaged in the discussion.  Please do not register if you are unable to attend at the time of the Zoom session.

When engaging in conversations around race and racism in our society, a common point that is made is “I don’t see color” or “I treat everyone the same.”  However, we know that “not seeing color” means ignoring an important part of a person’s identity.  This session will introduce the topic of anti-racism and discuss some strategies to effectively engage in anti-racism. 

Topics will include:
 
  • Racial Identity Development
  • History and Impact of Segregation
  • Hierarchy, Power, and Passivism
  • Anti-Racist Resources
  • Anti-Racism In Action
This will be interactive and will have breakout rooms where people will be participating.  For the optimal experience it is best if you have a microphone, and camera. If not you may participate via chat.

Presenter: The Diversity Center of Northeast Ohio
 

more info...
2/17/20212:00pm to 4:00pmMelissa Lattanzi


This Event is SOLD OUT.
Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis.  This course will run 9:00 am - 3:30 pm.  There will be two and a half hours worth of pre-work before the online workshop.  This course is limited to 20.  We will take a waitlist.  Register for this class only if you are able to attend. This class will not be archived.


The evidence behind Mental Health First Aid demonstrates that it makes people feel more comfortable managing a crisis situation and builds mental health literacy — helping the public identify, understand and respond to signs of mental illness. Specifically, studies found that those who trained in Mental Health First Aid have greater confidence in providing help to others, greater likelihood of advising people to seek professional help, improved concordance with health professionals about treatments, and decreased stigmatizing attitudes.

Learning Objectives:
  • Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury
  • Use a 5-step action plan to help an individual in crisis connect with appropriate professional help
  • Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities
  • Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone


    Presenter:
Jeremy Streem is an award winning MHFA instructor within the Ohio Army National Guard and the Northeast Ohio VA Medical Center. Jeremy also provides MHFA training to communities at large with the Ohio Suicide Prevention Foundation. Jeremy has been a member of the Ohio Army National Guard for over 22 years, including 1 deployment, achieving the rank of Sergeant First Class and specializing in supporting other Soldiers in need. Jeremy is also a Master Resilience Trainer, certified through the University of Pennsylvania, and has taught Resilience and Effective Communication strategies to over 2,500 Soldiers as well as the general public. SFC Streem's military experience and education allows him to teach MHFA within the VA, Ohio National Guard, and local communities, providing a Veteran's perspective to the unique challenges of supporting and caring for our military population. Jeremy was recognized by the National Council for Behavioral Health as one of the Top Veterans Mental Health First Aid Instructors for both 2018 and 2019, as well as the Top Mental Health First Aid instructor in the State of Ohio in 2019. 
 

more info...
2/18/20219:00am to 3:30pmMelissa Lattanzi


Do you struggle to keep your comics collection organized? Comics, graphic novels, and manga that are organized by traditional library classification systems, like Dewey, can become unwieldly and difficult for patrons to find specific items or even browse. Learn how creating an in-house classification system can provide a perfect solution to raise your comics circulations, as well as some cataloging and merchandising tips.

Learning Objectives:
  • A brief overview of comics, graphic novels, and what makes them so unique and challenging to organize
  • Learn examples of in-house classification systems for comics from other libraries across the country and how to adapt those ideas for your library
  • Learn about best practices for cataloging and access to comics
Presenter:

Jack Phoenix is a librarian in the Greater Cleveland area. He is the author of the SLJ starred review book, Maximizing the Impact of Comics in Your Library: Graphic Novels, Manga, and More, and a member of the Graphic Novels and Comics Round Table of the American Library Association.

 

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2/23/202110:00am to 11:00amMelissa Lattanzi


It’s official – there is simply too much to do to ever get it all done! Funding cuts, fewer staff, higher expectations for programming and services…it all adds up to “not enough time in the day.”
 
Our first priority is to take care of our patrons, of course. But that’s just the beginning of what’s on our to-do list every day.
 
And as much as we’d like it to be, surrender is NOT an option. Instead, it’s time we “arrest the time robbers” that steal that precious commodity when we aren’t paying attention!
 
Whether it’s those inconvenient interruptions, marathon meetings, or your own propensity to procrastinate, we’ll discover specific ways to deal with each of these time robbers – but first you have to recognize them.
 
Don’t miss this opportunity to step back and see where your time really goes – and discover how you can gain control of your time to serve your patrons even better than before!
 
Learning Objectives:
  • Recognize time robbers
  • Discover specific ways to deal with each time robber
  • Discover how you can gain control of your time and serve patrons even better
Presenter:
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.

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2/24/202110:00am to 11:00amMelissa Lattanzi


Institutional knowledge and library leadership skills are quickly exiting libraries through retirement, job mobility, and routine turnover. How can we best deal with this knowledge loss? Through succession planning, building bench strength, and focusing on the strengths and knowledge of exiting employees, organizations can create a dynamic process for providing employees with the resources and support they need to grow into new roles. 
 
Learning Objectives:
In this workshop, participants will: 
  • Understand and appreciate the need for succession planning at all levels 
  • Learn what it means to build your “bench strength” and how to get started 
  • Discover ways to encourage tenured staff to share their institutional knowledge and help with the development of emerging leaders within the organization 
Presenter:

Kimberly Bishop, MA, MLS, currently serves as the Staff Development Manager for Dayton Metro Library (Ohio).  She has held a variety of public service and management positions in libraries and non-profit organizations across the United States. Kim is devoted to creating passionate and purposeful teams by empowering library workers with the knowledge, skills, and abilities they need to succeed. You can find her online @Love4Libraries on both Twitter and Instagram where she shares food for thought as well as occasional foodie musings.

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2/25/202110:00am to 11:00amMelissa Lattanzi


Have you been asked to write basic correspondence, a short article for a newsletter or the newspaper, a grant application or any variety of other things, only to feel that your writing wasn't quite what was needed?  Excellent writing skills are imperative for effective communication internally and externally and many of us could use some personalized feedback in order to improve the quality of our writing.  If you would like to increase your ability to write better, please join us for this 8 week, online writing workshop focused specifically on actual writing tasks that you may have encountered in your current library job and will continue to encounter throughout your career.  In addition to interactive lectures and assignments with personalized and direct feedback, supplemental resources for further information on each topic will be offered.  

This online workshop will meet every Tuesday from March 2 - March 23 for 1 hour and every other Tuesday beginning April 13 - May 11 for one hour, with peer to peer interaction or student-instructor interaction in the off weeks.  The online workshop will be limited to 15 participants in order to ensure an optimal learning environment.

Learning Objectives:
  • Practice grammar skills and increase ability to self-edit
  • Improve writing clarity through word choice and placement
  • Understand and execute best practices for writing emails in a professional environment
  • Produce formal written documents, such as letters, newsletters, instructions, and directions
  • Practice techniques to deepen audience engagement through advertising and document design

Series Dates:
Tuesday, March 2, 2020 at 10:00 am
Tuesday, March 9, 2020 at 10:00 am
Tuesday, March 16, 2020 at 10:00 am
Tuesday, March 23, 2020 at 10:00 am
Tuesday, April 13, 2020 at 10:00 am
Tuesday, April 27, 2020 at 10:00 am
Tuesday, May 11, 2020 at 10:00 am
Tuesday, May 18, 2020 at 10:00 am

Presenter:


Alexis Vaughan, has an MA in English from Cleveland State University and has been an Adjunct Instructor at Bryant & Stratton College for the past eleven years where she teaches English, Communications, Information Technology and Internship courses.  In addition, Ms. Vaughan has been an Instructor with the Berlitz Corporation for the past two years, tutoring individual students from overseas looking to improve their spoken and written business English.  Ms. Vaughan was named the Adjunct Faculty Member of the Year for 2015 and is a highly accomplished professional with classroom based and virtual instruction.  She is an expert problem solver able to devise creative solutions to help learners reach their goals and has consistently received the highest possible evaluation rating during classroom observation.

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3/2/202110:00am to 11:00amMelissa Lattanzi


We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.

Learning Objectives:
  • List the 5 decision-making steps and the 5 Ds of intervention
  • Apply the ways to take action in order to intervene in a situation
  • Implement the practice of intervention to impact the social environment around you
Presenter:

Donna Seaton has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems.   Donna loves the library, reading, traveling and spending time with her husband, family and friends.

more info...
3/3/202110:00am to 11:00amMelissa Lattanzi


Click HERE to register for the series which started on March 2, 2020.

more info...
3/9/202110:00am to 11:00am


As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This session will help participants reframe ideas around gender, give them best practices for serving trans customers and colleagues, and end with developing strategies to make their libraries gender inclusive.

Learning Objectives:
  • Give empathetic and equitable service to all customers
  • Have knowledge of social and legal issues impacting transgender customers
  • Challenge assumptions and discuss ways to encourage inclusivity in language and action
Presenters:
 

Bec Czarnecki is the assistant to the City Librarian at Denver Public Library. When they’re not herding cats or arranging calendars, they work on special projects on a variety of topics. They are passionate about the library's role in engaging the community and committed to helping it be a welcoming and inclusive space for all.

Adrian Johnson works as a Library Program Associate at the Denver Public Library where he provides access to tech services in the Denver community, shows folks new creative opportunities in the Central library’s makerspace, and helps digitize materials in the Western History and Genealogy department.


 

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3/10/20212:00pm to 3:00pmMelissa Lattanzi


Back by popular demand! This hands-on workshop will help you build a firm foundation in early literacy. Participants will learn how brain development impacts how young children learn and will explore effective, research-based early literacy resources and activities. The workshop covers the Six Early Literacy Skills presented in the PLA/ALSC Every Child Ready to Read® 1st edition, and the Five Early Literacy Practices presented in the 2nd edition, along with other early literacy concepts and tools. The instructor will help attendees get ready to offer early literacy story times and become well-equipped to work with parents and community partners to share early literacy concepts and build community support.

Who will enjoy and benefit from this workshop?
  • Library workers who are new to children's services
  • Department managers or library directors with new children's services staff
  • Outreach staff
  • Newly degreed youth services librarians
  • Any library worker who wants a refresher course in early literacy
Once you registered for Part I be sure to sign up for Part II which is on Thursday, March 18, 2021  at 2:00 PM
Presenters:

Marianna DiGiacomo has dedicated her career to strengthening public library’s focus on literacy and community collaborations.  Marianna joined Stark Library in 2007 and served as youth services librarian and literacy and events coordinator prior to her role as community services director. She directs Stark Library’s literacy initiatives, school and community partnerships, outreach services, technology training, and events.  She is a graduate of Leadership Stark County’s Government Academy, American Library Association’s Leadership Institute and serves on many local committees dedicated to ensuring children are ready for school success.


Julia Shaheen is the Literacy Manager at Stark Library where she oversees a staff of five who work with the SPARK program in Stark County. Through this program, her staff visit homes of preschoolers to provide early intervention and help prepare the preschoolers and their parents or caregivers for Kindergarten. She also oversees the literacy efforts of Stark Library by providing staff training, parent workshops, and professional development for educators. She has also provided Every Child Ready to Read training to librarians in Northeast Ohio through the Early Literacy 101 workshops. Previously, she has worked as a teen programmer and provided baby storytime for two years in the Youth Services department at Main library. She holds a Master of Arts degree from Walsh University in Education.

more info...
3/11/20212:00pm to 4:00pmMelissa Lattanzi


Open only to board members and Finance and Personnel Committee.

more info...
3/16/20219:30am to 10:45am


Click HERE to register for the series which started on March 2, 2020.

more info...
3/16/202110:00am to 11:00am


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3/16/202111:00am to 1:00pm


Public libraries often are safe spaces for patrons seeking shelter, warmth, information, quiet, and a sense of community. But what happens when a public health pandemic impedes our abilities as librarians to provide outreach and supportive resources to patrons living on the fringes of our neighborhoods, cities and towns when our doors closed and traditional librarianship went virtual? Ally Dowds will discuss outreach efforts developed during the beginning months of the COVID-19 shutdown and how the Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations and forging new ones to maintain access and dissemination of supportive public health services to its community members. 

Learning Objectives:
  • Learn how Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations
  • Learn how Boston Public Library created new partnerships to maintain access and dissemination of supportive public health services to its community members
  • Find out how you can adapt this model for your library
Presenter:

 
 Ally Dowds is the Public Services Division Head for Reading Public Library in Massachusetts.  She was previously the Health & Human Services Librarian for the Boston Public Library. In that role, Ally fostered strategic partnerships with local public health organizations, emergency shelters, and human service agencies to provide supportive services to patrons experiencing homelessness, substance use and mental health. She also performed weekly outreach to local shelters to eliminate barriers to library access, programming and resources. Prior to this position, Ally worked in the BPL’s Teen Central and served as a consultant for ALA's Great Stories Club, where she facilitated a library-led book discussion group at a local middle school focused on the emotional, behavioral, and learning needs of its students. Discussions were designed around the theme of Empathy: The Cost of Switching Sides, allowing students to read, reflect, and share ideas on topics that resonate with them. 
Ally holds a Bachelor of Arts in Journalism from Loyola University of Chicago, a MLIS from Simmons College, and a Consumer Health Information Specialization through the Medical Library Association. Outside of work, she is happiest spending simple moments with her husband, 19-month old, and 8-year old rescue pup.

more info...
3/17/202110:00am to 11:15amMelissa Lattanzi


Back by popular demand! This hands-on workshop will help you build a firm foundation in early literacy. Participants will learn how brain development impacts how young children learn and will explore effective, research-based early literacy resources and activities. The workshop covers the Six Early Literacy Skills presented in the PLA/ALSC Every Child Ready to Read® 1st edition, and the Five Early Literacy Practices presented in the 2nd edition, along with other early literacy concepts and tools. The instructor will help attendees get ready to offer early literacy story times and become well-equipped to work with parents and community partners to share early literacy concepts and build community support.

Who will enjoy and benefit from this workshop?
  • Library workers who are new to children's services
  • Department managers or library directors with new children's services staff
  • Outreach staff
  • Newly degreed youth services librarians
  • Any library worker who wants a refresher course in early literacy
Presenters:

Marianna DiGiacomo has dedicated her career to strengthening public library’s focus on literacy and community collaborations.  Marianna joined Stark Library in 2007 and served as youth services librarian and literacy and events coordinator prior to her role as community services director. She directs Stark Library’s literacy initiatives, school and community partnerships, outreach services, technology training, and events.  She is a graduate of Leadership Stark County’s Government Academy, American Library Association’s Leadership Institute and serves on many local committees dedicated to ensuring children are ready for school success.


Julia Shaheen is the Literacy Manager at Stark Library where she oversees a staff of five who work with the SPARK program in Stark County. Through this program, her staff visit homes of preschoolers to provide early intervention and help prepare the preschoolers and their parents or caregivers for Kindergarten. She also oversees the literacy efforts of Stark Library by providing staff training, parent workshops, and professional development for educators. She has also provided Every Child Ready to Read training to librarians in Northeast Ohio through the Early Literacy 101 workshops. Previously, she has worked as a teen programmer and provided baby storytime for two years in the Youth Services department at Main library. She holds a Master of Arts degree from Walsh University in Education.

more info...
3/18/20212:00pm to 4:00pmMelissa Lattanzi


Click HERE to register for the series which started on March 2, 2020.

more info...
3/23/202110:00am to 11:00am


This engaging session is designed for Human Resources Executives as well as other senior leaders.  All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession challenges they are currently facing.
 
Learning Objectives:
  • Administration's Contribution to Succession
  • 70/20/10 Model of Talent Development
  • Succession Planning Continuum – what can we do today?
Presenters:

Elizabeth Cipolla, SHPR, SHRM-SCP
Elizabeth is an Executive consultant, HR & Business Consultant for Decision Associates.  She has 20+ years experience in human resources.  She holds a Ph.D in Organizational Learning and Leadership from Gannon University.





Aaron Phillips is the Owner, HR & Business Consultant of Decision Associates.  He also has 20+ years in human resources.  He holds an MBA from Gannon University.

more info...
3/25/202110:00am to 12:00pmMelissa Lattanzi


Open only to boad members and the Multi-Type Library Committee.

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3/29/20219:30am to 11:00am


Join us for a series of book talks on LGBTQ+ fiction and non-fiction for young adult and middle grade readers. We’ll talk about some classic LGBTQ+ titles as well as the newest offerings and examine resources available to provide your own recommendations. We will also talk about the importance of "own voices" books to teens and tweens, allowing libraries to better relate to their LGBTQ+ population and to provide better resources to their communities as a whole.

Learning Objectives:
  • Make recommendations to students asking for LGBTQ+ books and feel empowered to booktalk these resources for students who may not feel comfortable asking individually
  • Gain familiarity with blogs, message boards, and review sites that focus on LGBTQ+ books and their place in the community
  • Understand why it is important to provide “own voices” books to teens and tweens and understand the varying degrees of the LGBTQ+ spectrum
Presenters:

Christopher Brackett is a librarian at the James Weldon Johnson Community Library in St. Petersburg, FL. He is originally from Fitchburg, Massachusetts and has a Bachelor’s degree in Psychology from Fitchburg State University and a Master's in Library Science from the University of South Florida in Tampa. Chris is a fan of YA novels, particularly fantasy, sci-fi, and LGBTQ+ stories. He is a huge movie buff and pop culture aficionado.

Tricia Smith is a librarian in the St. Petersburg Library System. Originally from Auburn, Alabama, she has a Bachelor’s degree in Public Relations from Auburn University and a Master's in Library Science from the University of Tennessee in Knoxville. Tricia likes to read banned books, or books that are controversial, because she likes to know what all the fuss is about. She reads classics for the same reason.

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4/1/202110:00am to 11:00amMelissa Lattanzi


Open only to board members and the Technology Committee.

more info...
4/12/2021 


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4/13/202110:00am to 11:00am


Welcome to "Gaming & Esports in Libraries," a webinar where you'll learn what esports are, ways that games-related programming can strengthen your library, and how to establish them. Even with the challenges we currently face, there are still many ways to provide these events to patrons! 
 
Tristan Wheeler initiated and runs the fast-growing and popular series of gaming events at the Cleveland Public Library, now called CPL Play. Patrons of all ages, genders, and backgrounds experience a wide variety of ways to play, from video games to board games, all while creating and developing new relationships. Gaming and esports events provide an environment of both cooperative and competitive gaming, exposing patrons to the many different facets of gaming and videogame culture. 
  
Attendees are given the opportunity to learn about the business of video games, including professional gaming, the latest trends in technology, entrepreneurial opportunities, and the many jobs that exist within this field. With access to the hardware, software, community, educational opportunities, and many resources available at the library, patrons are given the tools and materials they need to pursue different pathways to success. 
 
In 2020, the CPL Play events moved even more into the online space with the new series, CPL Play Online—so patrons can enjoy elements of the Library’s gaming and esports at home! This live-streamed event series features new and different ways for patrons to learn and interact with online tournaments, group gaming sessions, guest speakers, workshops and presentations, unboxing videos and more. 
  
Join us for this introduction to esports in libraries and learn why a program like this is important to our library… and could be for yours! 
 
Learning Objectives: 
 
  • Learn what esports are
  • Learn ways that games-related programming can strengthen your library
  • Learn how to establish them 
 
Presenter:  
 
Tristan Wheeler is an Audiovisual & Event Planning Specialist at the Cleveland Public Library. Since 2003, Tristan has worked with other library staff to bring a wide variety of video games-related programming and events to Clevelanders at Main Library and branch locations. For the past five years, Tristan has led the team which plans and delivers esports and gaming at Cleveland Public Library, bringing national and international recognition for the program and for Cleveland Public Library. 
 

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4/14/202110:00am to 12:00pmMelissa Lattanzi


This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.
 
Learning Objectives:
  • Understand how your emotional responses influence patron interactions and several tools you can use to create more positive results
  • Identify at least one of your own implicit biases and understand how it can affect the customer service you offer
  • Tell at least one personal story about customer service that can be used to improve customer service in your own library
Presenter:

Molly Meyers LaBadie has been in Libraries since 2001.  She was lucky to have four of those as a Library Trainer allowing her to train staff in customer service. Currently, as a Deputy Director, she finds that empathy for both staff and patrons is a powerful tool in offering exceptional customer service.

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4/15/202110:00am to 11:00amMelissa Lattanzi


Empathetic marketing is the latest marketing trend—showing users how you can meet their core emotional needs. When libraries use empathetic marketing to show users how library services and staff can meet their emotional needs, it helps users feel more connected, shows them that people know and care about what they are experiencing, and lets them know that we can help them in a variety of ways. Once users realize that the library staff know and care about their needs, they often feel more comfortable seeking assistance from us when they need it—whether related to the library and research or not.

Learning Objectives:
  • Define empathetic marketing
  • Show examples of empathetic marketing
  • Demonstrate ways that libraries can incorporate empathetic marketing in their outreach endeavors
Presenter: 

 Carrie Girton is the Public Services Librarian at Rentschler Library at Miami University Hamilton in Hamilton, Ohio. She earned her MLIS from the University of Kentucky. Carrie recently served as the Interest Group Coordinator for the Academic Library Association of Ohio (ALAO) and as Co-Chair for the Association of College & Research Library’s (ACRL) Distance Learning Section (DLS) Bibliography Committee. She volunteers for a local community center’s afterschool program, coaching K-5 students on reading and literacy skills.
 

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4/21/20212:00pm to 3:00pmMelissa Lattanzi


From racial unrest to the COVID-19 pandemic, libraries all over the country are grappling with many societal challenges. With our cities and states in need, how does a library respond and help cultivate healing, social awareness and empathy in our communities?
 
Communications professional and librarian, Tamara King will share how Richland Library in Columbia, S.C. found its voice and used innovative ways to reach their customers in 2020. From holding virtual discussions about race to using telephone town halls to remove access barriers, King will provide valuable tools libraries can use to support communities in conflict.

Presenter:  
Tamara King is the Community Relations Director for Richland Library. In her role, she is tasked with developing, directing and implementing communications strategies to key stakeholders and audiences of Richland Library. Tamara also supervises the Office of Development, which supports the Richland Library Friends and Foundation along with the library volunteer program.  She has nearly two decades of experience in broadcast television, public relations, marketing, strategic communications, media and crisis communication training and program management.

Tamara also chairs the library’s award-winning Social Awareness Taskforce. Through Tamara’s leadership the taskforce has held discussions surrounding empathy, race, women’s rights and social justice for more than 1,300 participants.   Tamara is a nationally and locally recognized award-winning public relations professional and was recently recognized as a 2019 Library Journal Mover and Shaker for her role in Richland Library’s race, equity and social awareness work. Tamara has a degree in Journalism and Mass Communication, and a Master’s degree in Library and Information Science from the University of South Carolina.

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4/22/20212:00pm to 3:00pmMelissa Lattanzi


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4/27/202110:00am to 11:00am


Literature creates a gateway to help library patrons understand concepts of empathy, compassion and kindness. Creating a curated collection of library resources inspires and fosters understanding of others and different perspectives and is the foundation of building a climate of empathy in the library. Empathy is transformative and can bring about positive change in the community.

Presenter:

Meghan Harper, Ph.D, Professor,  Kent State University in Kent, Ohio.
Dr. Harper is Interim Director of the School of Information as of July 1. Harper previously served as the Master of Library and Information Science (MLIS) program coordinator as well as the school library media concentration coordinator. Dr. Harper is co-director of the Virginia Hamilton Multicultural Literature Conference, the longest running national conference of its kind. www.kent.edu/virginiahamiltonconference

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4/28/20212:00pm to 3:00pmMelissa Lattanzi


Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to leave? Caught stealing or damaging property?
The awareness, attitude, and actions of library employees are the first defenses against customers who are AOA (Angry on Arrival).
 
Make safe practices a priority for front line staff. Planning, consistent enforcement of policies, training, support from supervisors and managers, and applied technology can work together to protect library employees, customers, vendors, and visitors as well as your workplace’s property.
 
Learning Objectives
  • Ensure everyone on the staff knows what to do in emergencies
  • Lower the drama of difficult encounters with library customers
  • Develop consistent responses to challenging customer behavior
Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.

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4/29/20212:00pm to 3:30pmMelissa Lattanzi


Escape rooms are relentlessly fun and deceptively educational - a perfect library program for all ages! This webinar will cover everything you need to know in order to host an escape room at your library.

Learning Objectives:
  • Understand what an escape room is and how to adapt the concept to your library's programming
  • Learn the logistics, from materials to puzzle types, behind planning an escape room program
  • Experience a virtual (and quick) escape room scenario
Presenter:

Chris Labib is an Adult Services Librarian at Kent Free Library. She loves to learn and have fun, and her programs for the adults in her community reflect those passions.

 

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5/4/20212:00pm to 3:00pmMelissa Lattanzi


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5/11/202110:00am to 11:00am


Wikipedia continues to be one of the world’s most popular websites, sharing information on seemingly endless topics. We know that it’s much easier to reach patrons where they and that this virtual outreach has recently become even more important, but knowing how to integrate our work into Wikimedia projects can feel like a whole new endeavor.

Learning Objectives:
  • Explore how to use what we already know about our collections and our communities to map new paths in outreach, with just a small investment of time and effort
  • Learn how to create editor accounts and utilize community support tools, edit Wikipedia articles with text, citations, and images
  • Learn how to add to the data that can appear in popular search engine results, and how this can easily be done from anywhere by library staff, student interns, and even volunteers.
Presenter:

Jen Johnson is the State Library of Ohio’s digitization consultant and project coordinator for Ohio Digital Network, Ohio’s DPLA hub.
She’s worked in academic, special, and public libraries, and when she's not working, she's most likely renovating her house or dreaming of traveling.

 

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5/12/202110:00am to 11:30amMelissa Lattanzi


Open only to board members and the Finance Committee.

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5/18/20219:30am to 10:45am


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5/18/202110:00am to 11:00am


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5/18/202111:00am to 1:00pm


Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter what our position is in the workplace, learning to be assertive can be a valuable skill. But there can definitely be a fine line between that and aggressiveness. And it won’t serve us well to cross that line, just like it typically doesn’t serve us well to be passive.
 
In the midst of our daily activities, it’s easy to just let things go, which is sometimes the best choice. But being passive can create big problems – as can being aggressive. We can contribute to tension in our workplace, low morale, a poor public image, and lots of other problem areas we would all rather prevent.
 
Assertiveness can help us be more confident in our interactions on a daily basis. AND it can relieve some of the stress in our lives. Why not develop this important skill?

Learning Objectives:
  • Understand the difference between assertive and aggressive
  • Understand the dangers of being passive
  • Learn to be more confident in your daily interactions
Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.


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5/19/202110:00am to 11:00amMelissa Lattanzi


In polarizing times, building community and trust through communication is vitally important. This session will discuss how public libraries can help break down barriers and further understanding among people through programming and powerful partnerships. Ramsey County Library’s Ask series, presented in partnership with local grass roots organization Do Good Roseville, was a bi-monthly facilitated discussion designed to give a voice to the underrepresented in the community. Our new endeavor, Sidewalk Talks, focuses on providing a one-to-one empathetic listening experience in public spaces. We’ll discuss the unexpected challenges and the continuing rewards of building programming in response to racism and inequity, as well as the importance of keeping the voices of the community front and center.

Presenter:  Carol Jackson, MLIS, has held various management positions at Ramsey County Library (MN). She is currently Branch Manager of the Shoreview branch and Adult Programming Coordinator for the library system. An enthusiastic community partner and advocate, she was named a Library Journal Movers & Shakers in 2019, primarily due to the Ask series and other community well-being programming.

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6/2/20212:00pm to 3:00pmMelissa Lattanzi


Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening! 
 
Even in this day of emailing, instant messaging, texting, and online chats, we still need to “listen” to be able to communicate effectively.

Do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
 
Learning Objectives:
  • Discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do
  • Discover why preferred listening styles might change
  • Become more aware of your own style so that you can adapt that style to whoever is speaking
  • Look closely at how you can become a more effective listener – and improve your life!
  • Come up with at least 20 tips you can use to help you use this power skill to ensure that you are really listening to those around you
 Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.


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6/9/202110:00am to 11:00amMelissa Lattanzi


Open only to board members and the Personnel Committee.

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6/15/20219:30am to 10:45am


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6/15/202111:00am to 1:00pm


Open only to board members and the Awards Committee.

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6/30/20219:30am to 11:00am


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