Calendar of Events - Northeast Ohio Regional Library System
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Learning Objectives:
  • Explain differences between and appropriate uses for the EBSCOhost and Explora interfaces
  • Perform basic and advanced searches in both, including filtering options
  • Describe the best ways for extracting full text for offline use
Presenter:  Joe Ceterski, MLS, Senior Customer Engagement Manager, EBSCO Information Services

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 

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4/9/2020 


Alzheimer’s dementia already affects more than 5 million Americans and is the 6th-leading cause of death in the United States; all predictions are for even more rapid spread as the Baby Boomers age. Libraries in many cases have been slow to consider how specifically to serve this growing population among our users, and how to serve the even-larger group of those caring for people with dementia. But there are concrete services we can offer, and positive effects we can have on these patrons
In this webinar we will review:

Presenter:  Timothy J. Dickey is an adult public service Librarian with the Columbus Metropolitan Libraries, and a library science educator teaching reference, research methods, and library technology for the faculties of Kent State University and San José State University

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 

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4/10/2020 


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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4/10/202010:30am to 12:00pmMelissa Lattanzi


Cost:  $20
Gold, Silver & Bronze Members    FREE
Group rate 10 or more


Do you ever find it challenging to maintain a positive attitude at work? If so, this webinar is for you! This session will teach you how to deal with negativity and the value of self-care.

Presenters:
Amber Elfrink and Brooke Vanderlin, Talmadge Branch of Akron Summit County Public Library System

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

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4/13/202010:00am to 11:00amMelissa Lattanzi


Learning Objectives:

  • Attendees will learn what bullet journaling is and what components typically make up a bullet journal
  • Attendees will learn how to create a bullet journal and ways to use a bullet journal as an organization system
  • Attendees will learn how to facilitate a class on bullet journaling at their own library
Presenter:  Mary Jo Kachurik is an Adult Services Librarian at Warren-Trumbull County Public Library

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 

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4/14/2020 


Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition.  Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff.  Bring your questions.

Presenter: 

Cheryl Kuonen, Director, Mentor Public Library


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4/15/202010:00am to 11:00amMelissa Lattanzi


Learning Objectives:
  • How copyright is secured;
  • The types of works eligible for copyright protection;
  • The rights granted to those who create copyrightable works; and
  • The duration of copyright
We'll also explore tools and resources librarians can consult to learn more abut the law.

Presenter:   Carla Myers serves as Assistant Professor and Coordinator of Scholarly Communications for the Miami University Libraries. Her professional presentations and publications focus on fair use, copyright in the classroom, and library copyright issues.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 

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4/16/2020 


Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning Objectives
  • How Yoga/Meditation help to reduce anxiety 
  • Breath Control for anxiety
  • The Basics of Mindfulness
Presenter:

Vanessa Blair Farris, currently residing in Fort Wayne, Indiana, is no stranger to Northeast Ohio.  Born and raised near Youngstown, Vanessa has a passion for both her Indiana and Ohio communities.  She uses yoga to soothe the mind and the body.  Vanessa has a passion for helping people with anxiety, depression, and PTSD.  She has spent countless hours educating herself on trauma-sensitive yoga methods, attending online summits for trauma sensitivity, as well as learning the fundamentals of yoga and meditation to help those that are struggling. 
 

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4/16/20201:00pm to 2:00pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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4/16/20203:00pm to 4:00pmMelissa Lattanzi


Learning Objectives:
  • Understand the basic components of onboarding, how the onboarding process differs from orientation, and how a successful onboarding program can improve recruitment and retention
  • Learn tips for creating a sustainable, scalable, cost-effective and easily deployable onboarding program
  • Explore ways to gather feedback on the program and measure its success
Presenter:  Kimberly Bishop, MA, MLS,Staff Development Manager, Dayton Metro Library 

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 

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4/17/2020 


Learning Objectives:
  • Describe the content of the three reference centers
  • Browse and search for relevant content
  • Describe the best ways for extracting full text for offline use
Presenter:  Lisa Dennis, MLS, Senior Customer Engagement Manager, EBSCO Information Services

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 


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4/21/2020 


In this last Road to Copyright Clarity all your questions will be answered, plus a discussion about copyright and distance learning, YouTube takedowns, DMCA, video "ripping" and more.

 Presenter:
Renee Hobbs is the author of Copyright Clarity: How Fair Use Supports Digital Learning and 9 other books about digital and media literacy education. Professor and Director of the Media Education Lab at the University of Rhode Island's Harrington School of Communication and Media,  where she co-directs the Graduate Certificate in Digital Literacy. Hobbs is a educator, researcher and activist who advances the quality of media literacy education in the United States and around the world. She is the Founding Editor of the Journal of Media Literacy Education. 

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4/21/20202:00pm to 3:00pmMelissa Lattanzi


If someone told you there’s a practical and easy way to increase circulation, patron visits, program attendance and the job satisfaction of your staff, would you do it? Of course you would. Librarian Becky Spratford has developed a method you can use to accomplish all of this and it plays off of the skills, talents, and interests you already possess. She’ll explain how to deepen staff involvement in readers’ advisory in a way that gets everyone from staff to patrons excited. You are spending a lot of effort and money on cultivating good collections, but are you giving those collections a fair chance to shine? Are you linking your work with patrons as you find them items to your programming and other services? Do your patrons even know the full breadth of what you offer them? And how are you measuring results? With just a few simple tweaks to how you already market your collections, services, programs and even staff, Becky will help you leave a trail of happier and more engaged patrons in your wake.
 
Learning Objectives:
  • Learn how to get all library staff involved with creating displays and promoting your collections
  • Understand the value of creating a participatory patron experience
  • Be able to promote library services and programs from every service point
Presenter:

Becky Spratford is a Readers' Advisor in Illinois specializing in serving patrons ages 13 and up.  She trains library staff all over the world on how to match books with readers through the local public library.  She runs the critically acclaimed RA training blog RA for All.  She is under contract to provide content for EBSCO’s NoveList database and writes reviews for Booklist and content for Library Journal. Becky is also known for her work with horror readers as the author of The Reader’s Advisory Guide to Horror, Second Edition [ALA Editions, 2012] and is currently hard at work on the 3rd Edition. She is a proud member of the Horror Writers Association and currently serves as the Association’s Secretary and organizer of their annual LIbrarians’ Day. You can follow Becky on Twitter @RAforAll

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4/22/202010:00am to 11:00amMelissa Lattanzi


Learning Objectives:

  • Recognize some of the indications that an organization is ready to support staff with self-paced learning about EDI 
  • Describe the process staff at Multnomah County Library undertook to develop self-paced learning about EDI, and how you might modify that process in your own organization
  •  Access resources to help with your own EDI training efforts
Presenter:   Amy Honisett,  Learning and Development Specialist, Multnomah County Library

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

 

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4/23/2020 


“Walt Disney is known as the ‘Father of the Customer Experience’ because he had the vision to create Disneyland as the ‘Happiest Place on Earth’.”
 
Customer Experience is defined by interactions between a customer and an organization throughout their business relationship. It encompasses much more than just a transaction of a service or product, an experience impacts how customers feel and their emotions thru-out their journey with the library.
 
This interactive and fun Customer Service Experience Boot Camp is a hands on day of information and experiences that will help you to engage and connect more effectively with your customers as they use and experience your library.
 
Dress comfortably! As the “Boot Camp” name implies, you will be working on projects and exercises throughout the day!
 
In our Boot Camp, attendees will learn how to:
 
  • Succeed at the Customer Service Experience by learning from the failures of others
  • Use specific questions to identify the needs of their customers to deliver customized experiences for them
  • See their job and their library through the lens of an experience
  • Make an emotional connection with their customers
  • Create customer relationships that make their work environment more fulfilling and less stressful
 
Attendees will complete the Learning and Application Worksheet to help them apply what they’ve learned when they return to their library.

Presenter:

Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People Connect Institute Webinars.

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4/23/20209:30am to 3:30pmMelissa Lattanzi


Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning Objectives
  • How Yoga/Meditation help to reduce anxiety 
  • Breath Control for anxiety
  • The Basics of Mindfulness
Presenter:

Vanessa Blair Farris, currently residing in Fort Wayne, Indiana, is no stranger to Northeast Ohio.  Born and raised near Youngstown, Vanessa has a passion for both her Indiana and Ohio communities.  She uses yoga to soothe the mind and the body.  Vanessa has a passion for helping people with anxiety, depression, and PTSD.  She has spent countless hours educating herself on trauma-sensitive yoga methods, attending online summits for trauma sensitivity, as well as learning the fundamentals of yoga and meditation to help those that are struggling. 
 

more info...
4/23/20201:00pm to 2:00pmMelissa Lattanzi


In the morning you will hear from Anne Kennedy from the State Library of Ohio.  She will discuss collection management and the Ohio Digital Library.    Bring your challenges and successes to share.   Please send any round table discussion topics to Carol Tuttle for the afternoon discussion.

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4/27/202010:00am to 3:00pmMelissa Lattanzi


Have you ever been given a project and been told “Go!”. Or had an idea for a project and wasn’t sure how to go about proposing and planning it? This course will cover tips, tools, and techniques to help library staff, that are new to project management, lead successful projects in their organization.

Learning Objectives:
Understand basic project management tools, techniques, and methodologies that enable you to:

  • Identify the phases of a project life cycle
  • Create a scope document/project proposal
  • Learn tools for the project execution phase including scheduling and reports
  • Discuss communication strategies that can be used throughout all phases of a project
  • Discuss time management strategies for juggling your full-time job while leading a project
  • Describe elements of closing a project


Presenters:

Jacey Kepich, MM, MLIS, is a member of the research services team for Kelvin Smith Library at Case Western Reserve University, where she provides collection and instruction support for the departments of music, theater, and dance. She oversees day-to-day operations of Kulas Music Library, where she planned and led a facility renovation during her first two years at CWRU. Along the way, she managed a variety of projects including a significant media reclassification that maximized visibility while minimizing footprint. She is a 2019-20 participant of the Women Staff Leadership Development Institute sponsored by her employer, a forum that enables her communication with a variety of campus stakeholders to understand intersections of the user experience and organizational priorities.

Wendy Tressler Jasper, M.Ed, MLIS, is a part time Library Consultant and works full time as the Manager of Capital Planning & Construction, Columbus Metropolitan Library. Over the past 18 years, Wendy Tressler Jasper has worked in a variety of management roles at the Columbus Metropolitan Library (CML) beginning her career in the HR department as the Organizational Development Manager. After 7 years working on a variety of HR projects (such as, training on Customer Service, Diversity, Management, and Reference Skills, revision of Policies & Procedures, Job Descriptions, creation of a Wellness Program, Unobtrusive Survey, and Staff Development Day), she transitioned to the Project Management & Quality Department to serve as manager. Ms. Jasper and her team worked on a variety of projects including process improvements in support and public services, the creation of the Outdoor Reading Room at Columbus Commons Park (which gained national press), and the creation and implementation of project management methodology across the system. Her knowledge of project management lead Wendy to be assigned as a member of the 2020 Vision Plan (CML’s aspirational building program) core team in 2012. In 2013, she joined the 2020 Vision Plan department full time and to date has lead the completion of ten building projects including the renovation of Main Library. In addition to her work at CML, she is involved in external leadership roles with OLC and ALA-LLAMA, including serving as Chair of the Executive Committee of LLAMA’s Building and Equipment Committee and is a member of LLAMA’s Project Management Committee.


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4/28/20209:30am to 3:30pmMelissa Lattanzi


The goal of this workshop is to help current managers and supervisors build better relationships with staff members to improve everyday interactions at your library. Topics that will be covered include different management and communication styles, building relationships with all staff, including reluctant ones, and different ways to improve morale at your library. Mrs. Kmiecik and Mr. Wohl have management experience in libraries and from previous careers. Both manage completely different types of departments and have a lot of methods and tactics to help with everyday work situations that arise and occur with staff members.

Learning Objectives:
  • To cover different management and communication styles 
  • How to build professional relationships with staff members
  • Toxic Staff members: ways to interact with them and build morale
Presenters:  

Lexy Kmiecik has been at the Cleveland Public Library for eight years. Her well-rounded experience as a Substitute, Computer Aide, Children’s Librarian, and Assistant Manager at various locations all prepared her for her current role, Hough Branch Manager. In her current role she has supervised eight direct reports for the past three years.  Following her love of the library, Lexy went back to Kent State University and earned her MLIS. While there, she was hired by the Cleveland Public Library. In 2017, Lexy was asked to join a committee of her peers in the design of a Clerk training. This team would ultimately go on to create multiple training modules for CPL employees called Bookends. Lexy’s past experience in Customer Service allowed her to excel in the design of Customer Service, Circulation, Operations 101 and a Tech@Work module is currently being developed. She regularly facilitates multiple classes monthly and enjoys being in the classroom, and curriculum design.

Stephen Wohl has been with the Cleveland Public Library for eight years. Originally hired to work in Technical Services as the Receiving and Distribution Supervisor, Stephen has since worked in a variety of roles and on numerous committees, all of which helped prepare him for his current role as Lending/Circulation Manager for the library.  In his current role as Lending Manager, Stephen manages over a dozen direct reports in the Lending department at the Main Library, while also providing support to hundreds of other library staff members throughout the organization by helping to interpret the libraries circulation policy and resolve patron disputes. In 2017, Stephen joined a team of his peers to help design and facilitate a training series for CPL employees throughout the organization. Since that time, Stephen and the rest of the training team have rolled out a variety of library-related courses, helping provide CPL staff with the tools and information to succeed! Stephen co-facilitates multiple training classes each month and continues to assist with curriculum design.

 

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4/29/20209:30am to 12:30pmMelissa Lattanzi


Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning Objectives
  • How Yoga/Meditation help to reduce anxiety 
  • Breath Control for anxiety
  • The Basics of Mindfulness
Presenter:

Vanessa Blair Farris, currently residing in Fort Wayne, Indiana, is no stranger to Northeast Ohio.  Born and raised near Youngstown, Vanessa has a passion for both her Indiana and Ohio communities.  She uses yoga to soothe the mind and the body.  Vanessa has a passion for helping people with anxiety, depression, and PTSD.  She has spent countless hours educating herself on trauma-sensitive yoga methods, attending online summits for trauma sensitivity, as well as learning the fundamentals of yoga and meditation to help those that are struggling. 
 

more info...
4/30/20201:00pm to 2:00pmMelissa Lattanzi


This hands-on class will cover the health information seeking behavior of consumers and the role of the librarian in the provision of health information for the public. Come learn about the evolution of consumer health, health literacy and the e-patient. Participants will leave equipped with knowledge of top consumer health sites. We will discuss creative ideas for health information outreach. The class will wrap up with an opportunity to explore effective marketing approaches and develop an elevator speech.

Learning Objectives: 

This class teaches you the basics of providing consumer health information at your library. We will cover:

  • Challenges of providing consumer health information 
  • Planning a consumer health service
  • Consumer health on the internet
  • The reference interview
  • Ethics
  • Outreach
  • Project development / marketing
Presenter:  

Bobbi Newman, MLIS, MA, Community Engagement and Outreach Specialist

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5/6/202012:30pm to 4:30pmMelissa Lattanzi


This year's Retreat will focus on moving your library forward through vision, culture and advocacy.  The first day will be devoted to Getting to Vision and Building an Intentional Culture.  The evening will continue with facilitated "Rich Conversations" focused on HR and other issues.  The second day will provide you with tools to turn everyone into library advocates.  Topics will be tailored to a multi-type library audience of directors and deputy/assistant directors.

Thursday, May 7th
Day 1: 9:30 am - 4:00 pm with dinner at 6 pm and Rich Conversations to follow 


We will start the retreat with Getting to Vision.  Too often, boards and staff imagine that a director shows up with vision, a clear direction for the institution. But the charismatic salesperson who comes with a strong direction may leave with it, too. It's better to craft a vision collaboratively and iteratively. Let's talk about vision that is about exploration, a dialog involving everyone in the organization, and not a pitch from the top down.

The afternoon will focus on Building an Intentional Culture.  There's the culture we advertise, the culture we train for, and the culture we live. Too often, it just happens, an accident of communication styles and legacy procedures. But as many have noted, "Organizational culture eats strategic planning for breakfast." What can the director do to build a library culture that is purposeful and coherent?

Presenter:

Jamie LaRue is the CEO of LaRue and Associates. Author of "The New Inquisition: Understanding and Managing Intellectual Freedom Challenges," LaRue was a public library director for many years, as well as a weekly newspaper columnist and cable TV host. From January of 2016 to November of 2018, he was director of the Freedom to Read Foundation, and ALA's Office for Intellectual Freedom. He has written, spoken, and consulted extensively on intellectual freedom issues, leadership and organizational development, community engagement, and the future of libraries.




The evening will end with Rich Conversations following dinner.

Friday, May 8th
Day 2:  8:30 am - Noon


Day Two of the Retreat will focus on From Advocates to Activists.  In this session, we will challenge the traditional model of advocacy for libraries and instead look at how we create activists for libraries to build the public support we need to survive. We’ll look at how our current advocacy model is failing libraries and causing massive defunding and closures and we’ll explore many of the strategies and tactics used by some of the best community organizers, political action committees, and politicians to build real actionable support from networks of change through community organizing and political action. We will emphasize the resources and skills that librarians and library staff need to develop in order to identify, cultivate, and empower their communities of supporters through messaging, digital strategies, and coalition building.

Presenter:

Patrick Sweeney is a tireless and innovative advocate for libraries. A 2007 graduate of the San Jose School of Library and Information Sciences, Mr. Sweeney is the former Administrative Librarian of the Sunnyvale (CA) Public Library and was Executive Director of EveryLibrary California, a statewide initiative to support library Propositions.  He was awarded Library Journal’s “Movers and Shakers” award in 2015 for his library advocacy work. He is co-author of “Winning Elections and Influencing Politicians for Library Funding” as well as “Before the Ballot; Building Support for Library Funding.”


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5/7/2020
-5/8/2020
9:30am to 4:00pmMelissa Lattanzi


Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening during the current COVID-19 crisis.   Yoga helps to reduce anxiety by stimulating the parasympathetic nervous system or the “rest and digest” system. 

Learning Objectives
  • How Yoga/Meditation help to reduce anxiety 
  • Breath Control for anxiety
  • The Basics of Mindfulness
Presenter:

Vanessa Blair Farris, currently residing in Fort Wayne, Indiana, is no stranger to Northeast Ohio.  Born and raised near Youngstown, Vanessa has a passion for both her Indiana and Ohio communities.  She uses yoga to soothe the mind and the body.  Vanessa has a passion for helping people with anxiety, depression, and PTSD.  She has spent countless hours educating herself on trauma-sensitive yoga methods, attending online summits for trauma sensitivity, as well as learning the fundamentals of yoga and meditation to help those that are struggling. 
 

more info...
5/7/20201:00pm to 2:00pmMelissa Lattanzi


The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to create a practical technology plan that can help move your library and community forward.  This two-part series guides attendees on creating a community-based technology plan from the first steps of planning to how to implement their technology plan successfully. 
In part one, we will focus on creating a technology plan that reflects your library and community’s needs. The second webinar will focus on writing an effective technology plan and how to create an implementation plan for technology that will work. 

Between classes and following the second workshop, the instructor will work with attendees on their plans.  

Learning Objectives: 

  • The webinar will create a framework for attendees to develop a plan for their library
  • Attendees will gain an understanding of their library and community’s technology needs
  • Attendees will understand the tools and decisions that need to be incorporated into a working technology plan

Presenter:

Diana Silveira is a librarian and president of Novare Library Services where she works with libraries to develop, implement and utilize technology effectively. Previously she worked at the Tampa Bay (FL) Library Consortium and the Charlotte Mecklenburg (NC) Library. She has an MLIS from UNC-Greensboro and a BS in psychology from Catawba College.  Her book, Library Technology Planning for Today and Tomorrow, is available through Amazon and the Rowan & Littlefield Website.



 

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5/12/202010:00am to 11:30amMelissa Lattanzi


Do you find yourself always being busy at work? Working past your regular hours? Thinking about work night and day? Not taking your vacation time? Starting to dread going to work, getting sick a lot, or feeling overworked and exhausted? You are not alone. Library work, in any role and any type of library, can take a heavy toll on people. This panel presentation will address best practices for self-care from three perspectives: what you can do for yourself, what you can do as a coworker for others, and what you (or others) can do in management roles. Hear from a variety of library staff in different roles and types of libraries. Participants will come away with practical tips and action items to implement right away to better take care of yourself, others, and to foster a physically and mentally healthy work environment.

Presenters:

Carson Block, President, Carson Block Consulting Inc.
Carson Block has lead & loved library technology efforts for more than 20 years. He's been called a "Geek who speaks English" and occasionally compared to Ferris Bueller and Calvin (and Hobbes). Carson is dead serious about the essential and positive community impacts of libraries and focuses his consulting practice on helping libraries increase their capacity to serve patrons. Carson has served in leadership positions in ALA ASCLA, ColoradoPLA and others, and evangelizes libraries to SXSW Interactive and other tech communities. Carson is the author of Managing Library Technology: A LITA Guide (Rowman & Littlefield).​

Emily Clasper, Director of Service Strategies, River Campus Libraries, University of Rochester
Since 2003, Emily Clasper has worked with a wide range of libraries across the country, offering a unique skill set as a librarian, technologist, speaker, trainer, consultant, and certified Project Management Professional (PMP®). A leader in the profession and Library Journal Mover and Shaker (2012), Emily has served as an ALA Councilor, member of the ALA Intellectual Freedom Committee, and member of numerous other ALA and NYLA committees. Most recently, Emily has entered the world of academic libraries, joining the University of Rochester’s River Campus Libraries as their Director of Service Strategies. This comes on the heels of 13 years working with the 56 public libraries of Suffolk County, NY as the Training and Operations Manager for their shared ILS.

Janie L. Hermann is the Public Programming Librarian at Princeton Public Library in Princeton, NJ where she oversees a cross-departmental team of 15 staff that members that plan and execute more than 1,700 programs per year with an annual attendance in excess of 54,000 at the programs. She is currently a member of the ALA Public and Cultural Programs Advisory Committee and the co-chair of the ALA Programming Librarian Interest Group. 

    Sarah Houghton is the Director for Discovery and Delivery at the California Digital Library.



 

Djaz F. Zulida is a Job Information Resource Librarian at the Brooklyn Public Library, focusing on resume and career advice for job seekers of all ages. As a board member for Urban Librarians Unite, they offer advice on diversity, representation, and the rights of prisoners to reading. They have recently joined the Rainbow Round Table's Stonewall Book Awards Committee for Non-Fiction.
 

 


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5/13/20202:00pm to 3:00pmMelissa Lattanzi


Join your colleagues in public service for a morning learning about how to Ditch the Drama:  Strategies for Peak Performance: More Peace, Less Drama.
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with negativity, complaints, and gossip as well as learning tools to coach others.

Learning Objectives:
  • Take personal responsibility for your happiness and success
  • Diffuse drama
  • Learn positive ways to deal with negativity at work
After lunch we will have open discussion to discuss your challenges and successes.  This is an opportunity to network with your fellow public service staff.

Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

 

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5/14/20209:30am to 3:30pmMelissa Lattanzi


Unreasonable Search and Seizure of Data: The Internet, EULA, mobile applications, and the erosion of privacy:
In the second talk, we will discuss the 4th amendment, the general erosion of privacy, the library's responsibility to the community's privacy, total ignorance of End-user license Agreements, and privacy in mobile applications. The presenter will show participants a few resources that the library can promote and changes that the library should consider to combat issues regarding privacy. The discussion ends with collection development strategies surrounding privacy and library programming to the staff and the public surrounding issues in privacy, and participant interest in the EULA Database Project.

Presenter:  Trevor Watkins is the Teaching and Outreach Librarian for George Mason University Libraries. He is also the founder of Grey Alien Technologies, a science and engineering facility dedicated to the theoretical, empirical, and applied research and development of software and systems with a particular focus on cybersecurity. He is also an adjunct professor in the department of computer science and information systems at Youngstown State University, where he teaches computer forensics, information assurance, and security design. Previously, he served five years as the STEM Librarian at Kent State University Libraries. He has over eight years of experience in Library IT, having previously served as a Systems Engineer and a Systems Librarian in public libraries in Ohio. He has also consulted with academic and public libraries on issues concerning privacy, information security, penetration testing, forensics, vulnerability assessment, data management, data science, data security, software development, and knowledge acquisition and dissemination.

After the presentation you will have an opportunity to network with your peers and share your successes and challenges.

more info...
5/15/202010:00am to 3:00pmMelissa Lattanzi


Here is an opportunity to share your challenges and successes with other branch managers within the region.  
 

 Light refreshments will be provided.

 


more info...
5/15/20201:00pm to 4:00pmMelissa Lattanzi


This year’s Symposium will look at some of the barriers that prevent widespread and sustained use of the makerspace and offer some solutions.  The day will be interactive with something for anyone who is involved in the creation and success of a makerspace or its many variations.  Janet Hollingsworth, Adam Watts and Zack Weaver, 2019 Library Journal Movers & Shakers, from BLDG 61, Boulder Public Library, will kick off the day talking about their space and how they designed their environment, their programming, their partnerships and their staff training.  They will also talk about the inclusive opportunities they have created for a variety of communities that libraries haven’t always engaged. 

Breakouts will include Mike Cimino, Director of STEAM and Making, Fayetteville Free Library (NY), will talk about how the country's first public library makerspace remains popular and relevant to its community nine years later; Amy Zell, MLIS graduate student, formerly at the Hubbard Public Library, speaking on the Maker Mindset Model that she has developed; Marian Fragola, Director, Program Planning & Outreach at North Carolina State University Libraries and a 2018 Library Journal Movers & Shakers, will talk about her Making Spaces series and efforts to be more inclusive, particularly in light of the issue of women’s underrepresentation in the Maker movement; Gina Seymour, Library Media Specialist, Islip High School, NY, and a 2017 Library Journal Movers & Shakers, will take participants through her Make Care initiative which helps teens utilize their creative tendencies to make products that go out into the community. 

The day will end with a hands-on activity facilitated by BLDG 61 with time for Q & A.

Keynote:  BLDG 61

BLDG 61 is the Boulder Public Library’s all-ages free community workshop that provides maker education and technology to the public in a creative and inclusive environment.  Since it’s opening in February of 2016, BLDG 61 and a team of 5 “Creative Technologists” have engaged with over 250,000 people through their home space in Colorado, outreach to the surrounding region, national and international speaking engagements and hands on workshops.  They are champions of equitable access for learning everything from spinning and weaving fibers, to fine woodwork, to state-of-the-art electronics and digital fabrication. And they’ve done all of this at no cost to their patrons. How?!  Find out in this opening conversation with Adam Watts, Janet Hollingsworth and Zack Weaver, three of the people behind one of Boulder Public Library’s biggest success stories.  The three will discuss their experiences, failures and successes on topics such as, what it was like to create, open and program BLDG 61,  how programs can implement a community's diverse perspectives and foster accessibility, how to form mutually beneficial partnerships, how to foster a perspective of purposeful making, how to promote technological literacy and what does it take to be a Creative Technologist?

Presenters:  Janet Hollingsworth is a structural engineer, woodworker, and maker educator. She and Adam Watts co-founded BLDG 61, the all-ages makerspace at the Boulder Public Library in 2016 and added Zack Weaver to the team shortly thereafter. As a creative technologist, she curated and facilitated a variety of maker programs at BLDG 61, serving over 25,000 patrons annually. She also developed special apprenticeship programs for underrepresented youth, the blind/VI community, and individuals experiencing homelessness. She helped establish the Colorado Sewing Rebellion, supporting community activism through fiber arts; co-developed Space Camp, a program for educators and students to build, launch, track and retrieve high-altitude balloon packages to the edge-of-space to collect environmental data; and initiated paid internships for teens through the Build a Better Book project, creating multi-modal picture books for blind children using maker technologies.
 
She recently transitioned to director of innovation and making at the Washington Leadership Academy, a public charter school in Washington DC with a focus on computer science, maker education, and social justice.

Adam Watts is a Creative Technologist and one of the grant writers responsible for the establishment of BLDG 61.  He is also a professional illustrator, heavy metal bassist, and award winning tabletop game designer. He has worked in libraries for the past sixteen years, beginning in shelving and then holding various roles in circulation, reference, childrens, web development, and IT management. Last year, his team was honored amongst Library Journal's 2019 Movers and Shakers. He is an unrepentant geek and creature of the night.    
Twitter & Instagram:  atomicwatts

Zack Weaver is a Maker Educator and Creative Technologist at BLDG 61 and an instructor at Colorado University’s ATLAS Institute.  His path to libraries was inspired by increasingly accessible tools, materials and processes for making and a passion for showing learners of all types and all ages their inherent creative potential.  This path included teaching hands-on project-based design classes publicly and privately at the STAMPS School of Art and Design at the University of Michigan and CODE Lab at Carnegie Mellon School of Architecture.  When joining the BLDG 61 team and Boulder Public Library in 2017, he knew he had finally found an equitable place to share the radical power of making with individuals and communities. 


Breakout Session 1

Your Makerspace Why 

Let’s examine how to design makerspace programming to engage your patrons. We’ll focus on purposeful making, community voice, and inclusive practices. The presenter will also discuss her MakerCare initiative, a maker program empowering patrons to make a difference through creating service based projects. Takeaways include how to build community partnerships and numerous project ideas from simple low cost items to 3-D technology.     

Presenter:  Gina Seymour, author and national speaker, is the library media specialist at Islip High School on Long Island (NY). Gina was named to Library Journal’s Movers & Shakers (2017) list as a “Change Agent,” named a 2019 AASL Social Media Superstar Finalist in the category of Social Justice Defender and was awarded the Suffolk School Library Media Association’s School Librarian of the Year in 2014. She is author of Makers with a Cause: Creative Service Projects for Library Youth (2018) and a chapter on inclusive makerspaces in School Library Makerspaces in Action and is currently working on a book on how to cultivate social action in the library.  Gina shares her work, musings and reflections on her blog GinaSeymour.com and on Twitter @ginaseymour.



Intentionally Making Space: Programming Towards Inclusion
In 2015, the NC State University Libraries cut a ribbon and threw open its doors to a new cool-looking, tool-filled Makerspace. It didn’t take long, however, for staff to notice that the space wasn’t being used by a diverse cross section of students. Framed by some techniques and concepts from feminist pedagogy and social emotional learning, Marian Fragola will discuss how the Libraries created the Making Space series to confront bias and systemic barriers to inclusion in its Makerspace and gaming offerings. Attendees of this session should come prepared to engage with each other and discuss (and even challenge!) the ideas and concepts presented.

Presenter:  Marian Fragola is the Director of Program Planning and Outreach at the NC State University Libraries, where she develops and manages a diverse suite of multidisciplinary programs and activities that benefit the campus and broader community. In 2018 she received a Movers and Shakers award from Library Journal. Fragola is immediate past board chair of the North Carolina Humanities Council and lives in Durham, NC.




Developing a Maker Mindset: No Makerspace Required
Is your makerspace garnering the interest you first thought it would? Are you struggling to create programming that stems beyond crafting? Let me guide you through techniques to empower your patrons by encouraging them to develop a Maker Mindset: a combination of processes that include the Maker Empowerment Theory and the Stanford Design process to retrain our thought processes to recognize that learning begins at failure (not ends there), that we live in a designed world, and that we are able to change it through making. We’ll discuss sample programming, techniques, and challenges. No funding in the budget for 3D printers? Not necessary! Come see how to help your patron hold what’s in their mind in the palm of their hand sans printer. A takeaway for every level of interest!

Presenter:  Amy Zell,  Digital Instructor, Goodwill Industries, Youngstown and former Teen and Patron Technologies Assistant at Hubbard Public Library.
Amy is a self proclaimed Maker after learning that she, too, has the wherewithal and resources to change the world through making, Amy Zell is using her Final Project through Kent State University M.L.I.S. to take this opportunity to inspire and instill the same passion in librarians that the Pittsburgh Fab Institute instilled in her.




Breakout Session 2:

Repeated:  Your Makerspace Why 
Presenter:  Gina Seymour, author and national speaker, is the library media specialist at Islip High School on Long Island (NY).







From Consumer to Creator: STEM and Makerspace Initiatives for Growth
So you have a makerspace - now what? Attendees will hear about some of the changes and challenges the Fayetteville Free Library Fab Lab (the first public library makerspace in the country) has experienced throughout the years. Additionally, we will discuss the ways the Fab Lab has worked to keep up with the evolving maker movement, while also staying relevant and reflective of its community’s needs and skill sets. We will also explore various opportunities for strengthening and growing your community member use and participation in your makerspace. Attendees will have the opportunity to brainstorm some locally relevant ideas and possible partnerships to help strengthen and grow your maker programs and makerspaces.  

Presenter:  Michael Cimino is the Director of STEAM and Making at the Fayetteville Free Library (FFL). He received his MSED in Literacy from SUNY Cortland in 2011 and worked as a secondary educator before joining the Fayetteville Free Library in the summer of 2013. Michael's primary responsibilities at the FFL are facilitating STEAM and Making program creation and execution. Michael also works to build relationships with members of the community who are interested in enhancing the use and accessibility of our makerspaces.



Repeated:  Developing a Maker Mindset: No Makerspace Required
Presenter:  Amy Zell,  Digital Instructor, Goodwill Industries, Youngstown and former Teen and Patron Technologies Assistant at Hubbard Public Library.







Breakout Session 3

Repeated:  From Consumer to Creator: STEM and Makerspace Initiatives for Growth

Presenter:  Michael Cimino is the Director of STEAM and Making at the Fayetteville Free Library.





Repeated:   Developing a Maker Mindset: No Makerspace Required
Presenter:  Amy Zell,  Digital Instructor, Goodwill Industries, Youngstown and former Teen and Patron Technologies Assistant at Hubbard Public Library.







Emerging Tech Kits
Check out the different NEO-RLS Emerging Tech Kits that your library can borrow.  Come to ask questions, book the kits or just try out some of the tech available. There are four circulating "Programs in a Box e-Kits" which come with a fully developed PowerPoint presentation for easy programming and six to eight samples of technology: Tech Trends, Kid’s Tech, Virtual Reality and E-Health Tech. We have three STEAM Kits for different age groups: Children, Tween and Teen. Each STEAM Kit comes with a sample of lesson plans that you can use to put on a guided program at your library or school. We also have the VR Console in a Box which comes with a PlayStation console and the VR extension along with 15 different games. You can even borrow a TV monitor if you do not have one available at your library.

If you prefer to run a program where all children are using the same tech, you can borrow our Classroom Kits which come with either 10 Sphero Balls or 12 Ozobots.
The Classrooom Kits come with sample lesson plans and a link to their lesson portals. Finally, we have our newest Kits, the Tablet Kits and the AR/VR Kits. The Tablet Kit provides you with 10 iPads so that your library can run a program or event without purchasing additional tablets. The new AR/VR Kit comes with the newest samples from each trend and a projector to be able to show others at your library.

Presenter:  Holly Klingler, Research and Innovation Coordinator, NEO-RLS


 

more info...
5/20/20209:00am to 4:00pmHolly Klingler


Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.

Learning Objectives:

  • · Assess decision-making style
  • · Explore emotional triggers that affect decisions
  • · Discuss situational decision-making
  • · Learn an easy step-by-step process for making decisions
Presenter:  
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
 

more info...
5/27/202010:00am to 11:00amMelissa Lattanzi


Communicating with a customer on the phone or via email can sometimes be a difficult task. Without seeing an individual’s body language, messages can lose clarity and meanings can be easily misinterpreted. When clarity and understanding are lost, the communication can be frustrating for both the customer and the employee.

This interactive and informative webinar will explore best practices in creating positive experiences with customers on the phone and via email. Attendees will learn techniques for redirecting conversations that are off point, going nowhere fast and to help diffuse situations that are becoming, angry, hostile and                               threatening.

Learning Objectives:

  • The Do’s and Don’ts of effective email communication
  • The 3 phrases customers want to hear in a phone conversation to help them feel valued and appreciated
  • 5 things to remember and practice when talking with a customer on the phone

Presenter:  

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.


more info...
6/3/202010:00am to 11:00amMelissa Lattanzi


The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to create a practical technology plan that can help move your library and community forward.  This two-part series guides attendees on creating a community-based technology plan from the first steps of planning to how to implement their technology plan successfully. 

Part Two will focus on writing an effective technology plan and how to create an implementation plan for technology that will work. 

Between classes and following the Part Two webinar, the instructor will work with attendees on their plans.  

Learning Objectives: 

  • The webinar will create a framework for attendees to develop a plan for their library
  • Attendees will gain an understanding of their library and community’s technology needs
  • Attendees will understand the tools and decisions that need to be incorporated into a working technology plan

Presenter:

Diana Silveira is a librarian and president of Novare Library Services where she works with libraries to develop, implement and utilize technology effectively. Previously she worked at the Tampa Bay (FL) Library Consortium and the Charlotte Mecklenburg (NC) Library. She has an MLIS from UNC-Greensboro and a BS in psychology from Catawba College.  Her book, Library Technology Planning for Today and Tomorrow, is available through Amazon and the Rowan & Littlefield Website.


 

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6/9/202010:00am to 11:30amMelissa Lattanzi


The news is everywhere about the aging of America and our changing population.  Aging affects the individual, the family, and the community. What does this mean for you and your library?  Come hear the latest research and learn about trends in this worldwide phenomenon.  We’ll ponder how libraries are being impacted in multiple ways and you’ll have an opportunity to contribute to our collective wisdom.  How can we respond to this seismic shift?  How can we utilize the expertise inherent in an older population?  How can libraries best serve this diverse and growing segment of our society?  How can we partner with other community organizations to expand our reach and impact?  Join us for this fast-paced hour and leave with proven programs and successful strategies as well as a new appreciation for your own aging process!
 
Learning Objectives:
  • Increased empathy and appreciation for ourselves and others who are aging
  • Greater awareness of trends pertaining to aging (sociological, health, economic, technology, innovations)
  • Greater knowledge of possible library programs and services for older adults
Presenter: 
Wendy Pender, Older Adults Program Coordinator, King County Library System 
In addition to her MLS from the University of Pittsburgh, Wendy has a Certificate in Gerontology from the University of Washington and is a trained facilitator with the Northwest Center for Creative Aging.  She has over 20 years of experience as a librarian and branch manager, and now serves as Older Adults Program Coordinator at the King County Library System (KCLS) in Washington State, one of the largest and busiest library systems in the U.S. In her spare time she loves to make music and motorcycle across our beautiful country!
 
 

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6/17/20202:00pm to 3:00pmMelissa Lattanzi


In this workshop you will learn:
  • Situational Awareness
  • Body Positioning 
  • Avoiding Overreaction
  • Contact/Cover
  • Knowing when to end the contact
                                      
Presenters:

Bob Thompson and Chris Moffitt are both career Law Enforcement officers and dedicated trainers.

Chris started in police work as an Auxiliary Police Officer in 1990 with the Hubbard Ohio Police Department and has moved through the ranks and is currently a Patrol Sergeant. Besides his supervisor duties, Chris is also the department's OPOTA certified Firearms Instructor (Semi-Auto, Revolver, Shotgun, Carbine Rifle), a certified Field Training Officer (FTO), NRA “Refuse to be a Victim” Instructor, and a Glock Armorer.


Bob’s career began in 1994 and then in 1996 he swore in with the Hubbard Ohio Police Department. In 2011 he was promoted to Patrol Sergeant.  Prior to his promotion Bob was assigned to a FBI Drug Task Force where he was afforded the opportunity to train at Camp Perry, and the FBI Academy in Quantico, Virginia. Currently, Bob is a contracted instructor at Youngstown State University and Kent State University (Trumbull) Police academies as well as the department's Defensive Tactics Instructor and Field Training Officer (FTO). A dedicated trainer, Bob put himself through Firearms Instructor school and is an OPOTA certified instructor (Semi-Auto & Revolver). Both Chris and Bob are Taser, Asp, Pepper spray and A.L.I.C.E. instructors.

more info...
6/23/20209:30am to 12:00pmMelissa Lattanzi


This webinar will introduce the topic of mental health as it pertains to a library setting. Among other topics, attendees will learn to recognize the signs of mental illness, to differentiate among common types of disorders, and how to understand the terminology, and to speak appropriately and compassionately about the issues surrounding mental health. Useful phrases and helpful strategies for working with someone experiencing a mental health issue will also be shared.

Presenters:

 Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in       Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your     Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several   books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 
 

more info...
6/24/202010:00am to 11:00amMelissa Lattanzi


The elements of professionalism are important to internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the workplace has many benefits including improved worker relationships, trust, and even efficiency.
 
In this interactive and informative webinar, we will look at three key skill sets that build and maintain a culture of professional internal customer service and how you can apply this information in your organization.
 
Learning Objectives: 
  • Job Skills (Technical, Communication and Leadership)
  • Good Judgment
  • Polite Behavior
 
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
 
 

more info...
7/7/202010:00am to 11:00amMelissa Lattanzi


This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do when encountering someone experiencing a delusion? How to ensure staff safety and compassion towards library users? These issues and others will be discussed.

Presenters:
Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 
 

more info...
7/14/202010:00am to 11:00amMelissa Lattanzi


You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor.

We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether or not a task should be delegated, but also to whom – and how to make sure the delegation process is successful.

Learning objectives:

  • Common obstacles to delegating effectively
  • The key ingredients to an effective delegation process
  • Specific tips to ensure the delegation is successful
Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.


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7/15/202010:00am to 11:00amMelissa Lattanzi


Join your colleagues in public service for a morning learning about how to Ditch the Drama:  Strategies for Peak Performance: More Peace, Less Drama.
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with negativity, complaints, and gossip as well as learning tools to coach others.

Learning Objectives:
  • Take personal responsibility for your happiness and success
  • Diffuse drama
  • Learn positive ways to deal with negativity at work
After lunch we will have open discussion to discuss your challenges and successes.  This is an opportunity to network with your fellow public service staff.

Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

 

more info...
8/4/20209:30am to 3:30pmMelissa Lattanzi


Learn what libraries big and small around the country are doing to meet the needs of those who fall through the cracks of our mental health systems. Attendees will learn best practices in partnerships by hearing about existing partnerships. Learn how to share resources with those in need, hear success stories of libraries with embedded social workers, and examine the challenges inherent in starting these types of programs. 

Presenters:
Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 

more info...
8/11/202010:00am to 11:00amMelissa Lattanzi


Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service our customers will receive.
 
In this interactive and informative webinar, we will look at the approaches and actions that people managing, supervising and leading teams can use to create and maintain a culture of professionalism.
 
Learning Objectives:
  • Holding team members accountable to being professional
  • Staying cool when understaffed and extra busy
  • Ways to keep things fresh for you and your team
  • Techniques for empowering your team to do more
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

more info...
8/12/202010:00am to 11:00amMelissa Lattanzi


Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing products and services the library has to offer, and it takes real skill to talk with people, determine their needs and fulfill their requests.
It can be especially challenging for those who are more introverted or shy to work with customers while handling difficult questions, listening to complaints and sometimes dealing with people that can be angry or confused.

Learning Objectives:
  • Attendees will receive the tools that they need to be more successful and in-control in their customer interactions
  • Attendees will focus on the strengths of the “Quiet Approach” including active listening and thinking before speaking
  • Attendees will  sharpen the skills needed to handle all customer situations with less anxiety and stress
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

more info...
9/9/20209:30am to 3:30pmMelissa Lattanzi


Management thinker Peter Drucker said “what gets measured gets managed”. How do you measure success(es) with your customer service team? And how do you manage your team to build upon those successes to raise the bar to achieve more?
 
Continuous improvement is one approach to consider. But what is it?
Continuous improvement is a dedication to making small changes and improvements every day, with the expectation that those small improvements will add up to something significant.
 
In this interactive and informative webinar, we will look at the three step approach to using continuous improvement to raise the bar for your customer service team and discuss how you can immediately apply each step in your department and organization.
 
 
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
 

more info...
10/7/202010:00am to 11:00amMelissa Lattanzi


Join your colleagues in public service for a morning learning about how to Ditch the Drama:  Strategies for Peak Performance: More Peace, Less Drama.
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with negativity, complaints, and gossip as well as learning tools to coach others.

Learning Objectives:
  • Take personal responsibility for your happiness and success
  • Diffuse drama
  • Learn positive ways to deal with negativity at work
After lunch we will have open discussion to discuss your challenges and successes.  This is an opportunity to network with your fellow public service staff.

Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

 

more info...
11/5/20209:30am to 3:30pmMelissa Lattanzi


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