Calendar of Events - Northeast Ohio Regional Library System
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We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  

Kevin Echols, Safety Services Manager, Cleveland Heights-University Heights Public Library will be available to answer follow up questions as you begin to reopen your libraries.

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5/26/202010:00am to 11:00amMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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5/26/20201:00pm to 2:00pmMelissa Lattanzi


Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.

Learning Objectives:

  • · Assess decision-making style
  • · Explore emotional triggers that affect decisions
  • · Discuss situational decision-making
  • · Learn an easy step-by-step process for making decisions
Presenter:  
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
 

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5/27/202010:00am to 11:00amMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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6/2/20201:00pm to 2:00pmMelissa Lattanzi


Communicating with a customer on the phone or via email can sometimes be a difficult task. Without seeing an individual’s body language, messages can lose clarity and meanings can be easily misinterpreted. When clarity and understanding are lost, the communication can be frustrating for both the customer and the employee.

This interactive and informative webinar will explore best practices in creating positive experiences with customers on the phone and via email. Attendees will learn techniques for redirecting conversations that are off point, going nowhere fast and to help diffuse situations that are becoming, angry, hostile and                               threatening.

Learning Objectives:

  • The Do’s and Don’ts of effective email communication
  • The 3 phrases customers want to hear in a phone conversation to help them feel valued and appreciated
  • 5 things to remember and practice when talking with a customer on the phone

Presenter:  

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.


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6/3/202010:00am to 11:00amMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Jonathan Harris.

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6/3/20203:30pm to 4:30pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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6/4/20203:00pm to 4:00pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

 

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6/5/202010:30am to 11:30amMelissa Lattanzi


The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to create a practical technology plan that can help move your library and community forward.  This two-part series guides attendees on creating a community-based technology plan from the first steps of planning to how to implement their technology plan successfully. 

Part Two will focus on writing an effective technology plan and how to create an implementation plan for technology that will work. 

Between classes and following the Part Two webinar, the instructor will work with attendees on their plans.  

Learning Objectives: 

  • The webinar will create a framework for attendees to develop a plan for their library
  • Attendees will gain an understanding of their library and community’s technology needs
  • Attendees will understand the tools and decisions that need to be incorporated into a working technology plan

Presenter:

Diana Silveira is a librarian and president of Novare Library Services where she works with libraries to develop, implement and utilize technology effectively. Previously she worked at the Tampa Bay (FL) Library Consortium and the Charlotte Mecklenburg (NC) Library. She has an MLIS from UNC-Greensboro and a BS in psychology from Catawba College.  Her book, Library Technology Planning for Today and Tomorrow, is available through Amazon and the Rowan & Littlefield Website.


 

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6/9/202010:00am to 11:30amMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us.

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6/9/20201:00pm to 2:00pmMelissa Lattanzi


Understanding The REAL WORLD Of Employment Law

What is EMPLOYMENT AT WILL … and how does it REALLY work?  What is TITLE VII … and how does it really work?   What TWO Employment Laws will EVERY EMPLOYER HAVE TO DEAL WITH IN 2020?  What does the ADA REALLY require … and why is it the MOST COMPLICATED EMPLOYMEN LAW?  When does the FMLA take effect … and what do I do when it does?  What are my BIGGEST CONCERNS When it comes to WAGE AND HOUR LAW?  What is the HONEST BELIEF RULE and why is it critical to employers?  What is the difference between LEGAL DISCRIMINATION and ILLEGAL DISCRIMINATION?  Why does “HEARSAY” not apply to the workplace?  Can you rely on the STATEMENTS given to you by employees?  How does “RETALIATION LAW” really work … and why is it now the #1 CHARGE FILED WITH THE EEOC?  What is DOCUMENTATION?   
…and MUCH, MUCH more…

Join Scott Warrickas he outlines for you the various aspects of Employment Law in his own unique, practical, entertaining and humorous style.  Scott will not only outline these processes for you, but he will review how to use this information IMMEDIATELY!

Presenter:


Scott Warrick combines the areas of law and human resources to assist organizations in “Solving Employee Problems BEFORE They Happen.”  Scott uses his unique background of LAW and HUMAN RESOURCES to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style.​

 

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6/10/202010:00am to 11:30amMelissa Lattanzi


The webinar will focus on how to engage the communities you serve to record and collect local history as it happens. Learn the mechanics behind a project that gets everyone involved in documenting community history.

Learning Objectives:

  • Learn how to educate, engage, and empower your local community in recording history as it happens. 
  • Learn how to develop strategies and programming for collaboration with K-12 school classes and community groups.
  • Learn how to collect, document, and make available historical materials on the pandemic. 
Presenters:

Dawne Dewey is Head of Special Collections and Archives for the Wright State University Libraries in Dayton, Ohio and has been with the university since 1989. She received her B.A. in History and Anthropology in 1980 and her M.A. in Public History in 1984, both from Wright State. Her duties include fundraising, grant writing, donor relations, community engagement and administration. She is also a graduate adjunct faculty member, teaching courses in public history, including Research in Local History.
 
 
Bill Stolz is the Archivist for Reference and Outreach and handles social media for Special Collections & Archives, Wright State University Libraries. Bill holds a B.A. in History from Ohio University, M.A. in Public History from Wright State University, M.A. in Library Science from the University of Missouri, and is a Certified Archivist.
 

 
Lisa Rickey is the Collections Manager at Special Collections & Archives, Wright State University Libraries, where she has worked since 2012. She has been an adjunct faculty member for the Wright State University Public History concentration since 2017. She has an M.A. in Public History from Wright State University, an MLIS from Wayne State University, and is a Certified Archivist.
 

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6/11/202010:00am to 11:00amMelissa Lattanzi


Library staff working with teens are expert at connecting with the age group in face-to-face settings. However, it can be challenging to keep those connections, and create new ones, within a virtual environment. In this webinar participants have the chance to learn about and brainstorm ways to connect with and build relationships with teens; learn what current needs and interests are; and develop activities that support the social, emotional, and civic engagement in today’s virtual environments and tomorrow’s return to face-to-face.

Learning Objectives:

  • Identify strategies for connecting with teens in virtual environments
  • Discover tools to use to connect with teens without internet @ home
  • Identify ways to build teen social emotional skills and civic engagement virtually and face-to-face
Presenter:  

Linda W. Braun is LEO’s Project Management and Consulting Coordinator. Over the past two decades, Linda has provided project management, training, and consulting services to a variety of schools, libraries, and out-of-school-time learning institutions. Linda has a Masters of Science Degree in Library and Information Science from Simmons College and a Masters of Education with a specialization in Technology in Education from Lesley University.

Linda previously taught for Simmons College in their School of Library and Information Science, the University of Maryland Information School, and for the Lesley University, Graduate School of Education. She is a four-time recipient of the WISE Online Teaching Award, has won the Young Adult Library Services Association’s (YALSA) Writing Award, served as President of YALSA in 2009-2010. She co-authored The Future of Library Services for and with Teens: A Call to Action and Libraries Ready to Code: Promoting CS Opportunities for Youth Through Libraries.


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6/11/20202:00pm to 3:30pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  

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6/15/202011:00am to 12:00pmMelissa Lattanzi


The news is everywhere about the aging of America and our changing population.  Aging affects the individual, the family, and the community. What does this mean for you and your library?  Come hear the latest research and learn about trends in this worldwide phenomenon.  We’ll ponder how libraries are being impacted in multiple ways and you’ll have an opportunity to contribute to our collective wisdom.  How can we respond to this seismic shift?  How can we utilize the expertise inherent in an older population?  How can libraries best serve this diverse and growing segment of our society?  How can we partner with other community organizations to expand our reach and impact?  Join us for this fast-paced hour and leave with proven programs and successful strategies as well as a new appreciation for your own aging process!
 
Learning Objectives:
  • Increased empathy and appreciation for ourselves and others who are aging
  • Greater awareness of trends pertaining to aging (sociological, health, economic, technology, innovations)
  • Greater knowledge of possible library programs and services for older adults
Presenter: 
Wendy Pender, Older Adults Program Coordinator, King County Library System 
In addition to her MLS from the University of Pittsburgh, Wendy has a Certificate in Gerontology from the University of Washington and is a trained facilitator with the Northwest Center for Creative Aging.  She has over 20 years of experience as a librarian and branch manager, and now serves as Older Adults Program Coordinator at the King County Library System (KCLS) in Washington State, one of the largest and busiest library systems in the U.S. In her spare time she loves to make music and motorcycle across our beautiful country!
 
 

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6/17/20202:00pm to 3:00pmMelissa Lattanzi


We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

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6/23/20203:00pm to 4:00pmMelissa Lattanzi


This webinar will introduce the topic of mental health as it pertains to a library setting. Among other topics, attendees will learn to recognize the signs of mental illness, to differentiate among common types of disorders, and how to understand the terminology, and to speak appropriately and compassionately about the issues surrounding mental health. Useful phrases and helpful strategies for working with someone experiencing a mental health issue will also be shared.

Presenters:

 Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in       Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your     Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several   books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 
 

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6/24/202010:00am to 11:00amMelissa Lattanzi


Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and can take place in the library, on the phone or in our social media accounts and in our virtual branch. (Our website)
 
This interactive and informative webinar will you give you tips and techniques to engage and connect more effectively with your customers as they use and experience the unlimited opportunities at your library.
 
Learning Objectives: 
  • Best Practices in the Customer Service Experience
  • How to Communicate in Needs and Benefits Language
  • Build Unique Customer Experiences With Each Customer
Presenter:

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.


 

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6/30/202010:00am to 11:00amMelissa Lattanzi


The elements of professionalism are important to internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the workplace has many benefits including improved worker relationships, trust, and even efficiency.
 
In this interactive and informative webinar, we will look at three key skill sets that build and maintain a culture of professional internal customer service and how you can apply this information in your organization.
 
Learning Objectives: 
  • Job Skills (Technical, Communication and Leadership)
  • Good Judgment
  • Polite Behavior
 
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
 
 

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7/7/202010:00am to 11:00amMelissa Lattanzi


Almost everyone has more to do than they can get to in any one day.  When you become a manager/supervisor you generally inherit even more things to do in even less time.  Poor personal time management skills take a toll on us as individuals and on our co-workers.  Understanding how to effectively manage time will allow you to survive with less stress, accomplish your goals more easily, make quality and timely decisions and provide a work culture in which your co-workers can prosper as well.
 
Learning objectives:
  • Valuing your own time
  • Setting realistic priorities
  • Delegating tasks effectively
  • Recognizing and avoiding time wasters
  • Taking Action
  • Practical Tools
Presenter: 

Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People Connect Institute Webinars.

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7/8/202010:00am to 11:00amMelissa Lattanzi


Navigating through Times of Transition is about how to move forward during times of limbo and uncertainty and take up new behaviors or ways of thinking.  This session will teach how to handle transitional periods of change with less disruption and sustained productivity.  The program will focus on understanding and mastering the human side of change, which is more complex and harder to achieve.
 
Learning Objectives
  • Survive and thrive during times of limbo and ambiguity
  • Learn new ways of adapting to change so you can move your life forward
  • Gain helpful tips to reduce the stress caused by change and transition
Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

 

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7/9/202010:00am to 12:00pmMelissa Lattanzi


This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do when encountering someone experiencing a delusion? How to ensure staff safety and compassion towards library users? These issues and others will be discussed.

Presenters:
Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 
 

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7/14/202010:00am to 11:00amMelissa Lattanzi


You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor.

We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether or not a task should be delegated, but also to whom – and how to make sure the delegation process is successful.

Learning objectives:

  • Common obstacles to delegating effectively
  • The key ingredients to an effective delegation process
  • Specific tips to ensure the delegation is successful
Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.


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7/15/202010:00am to 11:00amMelissa Lattanzi


Learning Objectives:
  •  Accounting terminology defined.
  • Typical accounting processes explained.
  • Laws and rules affecting budgeting explained.
Presenter:

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

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7/22/202010:00am to 10:30amMelissa Lattanzi


Some managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The assignment is discussed in private, has specific goals, and sets expectations for improved performance without the drama. It helps hold employees accountable while treating them with courtesy and respect.
 
Topics include the importance of ensuring employees have written guidelines, the value of weekly check-ins, and how to reinforce successful behavior change.

Learning Objectives:
  • Ensure employees have the information and tools to do their jobs well.
  • Create precise outcomes for an assignment to correct behavior.
  • Stop having “feel-good” conversations that do not set goals and consequences for behavior change.
Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
 

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8/5/20202:00pm to 3:00pmMelissa Lattanzi


Learn what libraries big and small around the country are doing to meet the needs of those who fall through the cracks of our mental health systems. Attendees will learn best practices in partnerships by hearing about existing partnerships. Learn how to share resources with those in need, hear success stories of libraries with embedded social workers, and examine the challenges inherent in starting these types of programs. 

Presenters:
Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 

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8/11/202010:00am to 11:00amMelissa Lattanzi


Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service our customers will receive.
 
In this interactive and informative webinar, we will look at the approaches and actions that people managing, supervising and leading teams can use to create and maintain a culture of professionalism.
 
Learning Objectives:
  • Holding team members accountable to being professional
  • Staying cool when understaffed and extra busy
  • Ways to keep things fresh for you and your team
  • Techniques for empowering your team to do more
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

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8/12/202010:00am to 11:00amMelissa Lattanzi


You probably have a pretty good understanding of what a "brand" is. But what about a "brand touchpoint"? Do you know what that is? And do you realize that you are a brand touchpoint?
 
A brand is much more than a logo; it's how people feel about your library. And a touchpoint is any point of contact or interaction, which of course affects how people feel about an organization. So every person, and every space, and every item that's related to your library is a brand touchpoint. Every interaction that people have, face-to-face or online, affects their opinions of you.
 
It's vital for all library employees to realize this and to understand how to be the best brand ambassadors they can be.

Learning Objectives: 
  • Define the business terms and relate them to libraries
  • Explain how every employee and every interaction matter
  • Discuss user experience (UX) and public perception
  • Share real examples of how laypeople see and discuss libraries
  • Offer guidelines on how to be a positive touchpoint
This session is meant to be eye-opening for employees who shy away from branding and marketing responsibility, and for those who don't believe their work matters to the public. And it's meant to be inspiring, to demonstrate how everyone matters, and to encourage listeners to strive toward their best work.

Presenter:
Kathy Dempsey wrote the popular how-to tome, The Accidental Library Marketer, and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding.

Kathy has been the Editor of Marketing Library Services newsletter for 25 years, and was formerly Editor-in-Chief of Computers in Libraries magazine. She also blogs at The 'M' Word. She's a member of the New Jersey Library Association, and Founder of the Library Marketing and Communications Conference, which she chaired in 2015, 2016, and 2017.

This writer, editor, and marketing maven has been giving presentations across the U.S. and Canada for 20+ years, always sprinkling them with humor to make marketing concepts more interesting and accessible. She continues to fight the stereotypes that librarians are boring and that "marketing" is a dirty word.

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8/18/202010:00am to 11:00amMelissa Lattanzi


We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with negativity, complaints, and gossip as well as learning tools to coach others.

Learning Objectives:
  • Take personal responsibility for your happiness and success
  • Diffuse drama
  • Learn positive ways to deal with negativity at work

Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
 

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8/20/202010:00am to 12:00pmMelissa Lattanzi


Learning Objectives: 
  • Learn how to interpret standard accounting reports.
  • Learn how to convert your Strategic Plan into a Budget.
  • Learn the basics of Revenue and Expense budgeting.
Presenter:

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

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8/25/202010:00am to 10:30amMelissa Lattanzi


In an age when we can easily access online information, share photos with family and friends, and live a large part of our lives via the Internet, we often don't give a second thought to "how" all that works. As Arthur C. Clarke said, "Any sufficiently advanced technology is indistinguishable from magic." But is there any dark magic at work to make our online lives possible? This presentation will explore how much control you give up - both willingly and unwittingly - over your data, your information, your research, and your privacy when you go online and how you can (possibly) mitigate those effects.

Learning Objectives:
  • Understand the difference between privacy and security
  • Learn a number of strategies for protecting one's information online
  • Gain confidence to explain these concerns to patrons
Presenter:

Don Boozer, Manager: Literature Department, Ohio Center for the Book, and Homebound Services at Cleveland Public Library.
Don is also an adjunct instructor at Kent State University School of Information teaching "Information Sources and Reference Services." Previously, Don was coordinator of Ohio's statewide online reference service, KnowItNow24x7; a subject librarian in Literature at Cleveland Public Library; and a reference librarian at Barberton Public Library
 

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8/26/202010:00am to 11:00amMelissa Lattanzi


Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing products and services the library has to offer, and it takes real skill to talk with people, determine their needs and fulfill their requests.

It can be especially challenging for those who are more introverted or shy to work with customers while handling difficult questions, listening to complaints and sometimes dealing with people that can be angry or confused.

Learning Objectives:
  • Learn tools that you need to be more successful and in-control in your customer interactions
  • We will focus on the strengths of the “Quiet Approach” including active listening and thinking before speaking
  • Sharpen the skills needed to handle all customer situations with less anxiety and stress
Presenter:

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.


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9/9/202010:00am to 11:00amMelissa Lattanzi


Soft Skills for Strong Management: Cultivating Good Critical Thinking

With the challenges and demands supervisors continually face each day, it is essential to possess great critical thinking skills. It is also important to instill such soft skills in your employees so that they can handle the daily demands of their jobs. But what exactly are these crucial abilities? And better yet, why are they important and how can they help us in this ever-changing library environment?

Critical thinking is an overarching skill that helps you succeed in many facets of your professional and personal life. Characteristics like open-mindedness, good decision-making, the ability to be self-aware, and the capacity to adapt in the workplace are all tools that are driven by good critical thinking.

Learning objectives:

  • Define the concept of critical thinking
  • Explore several of the associated tools mentioned above
  • Investigate soft skills and learn ways to immediately improve to become a more conscious and efficient critical thinker
 Presenter:

Holly Klingler, Research and Innovation Coordinator, NEO-RLS

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9/16/202010:00am to 11:00amHolly Klingler


Do you know someone who keeps on keeping on, no matter what life throws at them?  How do they continue to thrive, flourish and grow even stronger as they overcome the obstacles they face?  The answer is resilience which is described as “the process of facing adversity and bouncing back from difficult experiences. “ This session will focus on key skills to not only survive and bounce back after a setback, but to come back stronger and wiser.
 
Learning Objectives:
  • Take control of your choices and your life
  • Increase your sense of positivity and positive emotions
  • Develop the ability to respond to adversity with optimism and hope
Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana

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9/23/202010:00am to 12:00pmMelissa Lattanzi


Management thinker Peter Drucker said “what gets measured gets managed”. How do you measure success(es) with your customer service team? And how do you manage your team to build upon those successes to raise the bar to achieve more?
 
Continuous improvement is one approach to consider. But what is it?
Continuous improvement is a dedication to making small changes and improvements every day, with the expectation that those small improvements will add up to something significant.
 
In this interactive and informative webinar, we will look at the three step approach to using continuous improvement to raise the bar for your customer service team and discuss how you can immediately apply each step in your department and organization.
 
 
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
 

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10/7/202010:00am to 11:00amMelissa Lattanzi


Great things happen when people are motivated.  However,  we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff.  This session will look at ways of discovering what motivates your staff, discuss setting stretch goals to promote growth and autonomy, and examine common behavioral barriers to motivating staff.
 
Presenter: 

Betsy Lantz, Executive Director, NEO-RLS
 

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10/15/202010:00am to 11:00amMelissa Lattanzi


Learning Objectives:
  • Identify the role libraries can play in supporting a path to citizenship
  • Generate ideas for culturally relevant programming for immigrants and refugees
  • Determine ways to bridge linguistic barriers to library services and collections
Presenter:

Megan Godbey is the Adult Education Systems Manager at Nashville Public Library. She works in partnership with more than 50 local agencies to serve over 5,000 adult learners annually. She serves as a facilitator, consultant, and local innovator for collective impact initiatives in education. She is a veteran educator, with over 10 years of experience in the classroom, instructing learners of all ages. Megan believes in leveraging community resources to solve complex problems. She serves on several committees and organizations, including TN Reconnect Advisory Board, Center for Nonprofit Management’s Collective Impact Learning Community, Alignment Nashville’s Literacy Team, and the Nashville Task Force on Immigrants and Refugees. In 2017, Megan served as city-lead for Welcoming America Transatlantic Exchange, a program that fosters the sharing of best practices in welcoming immigrants and refugees between cities leading this work in the U.S. and Germany. She is a graduate of 2018 class of Nashville Emerging Leaders, and was named a Mover and Shaker (national change-maker) by Library Journal for her work with citizenship corners.

 


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11/4/202010:00am to 11:00amMelissa Lattanzi


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