A Note from the
Continuing Education Coordinator
The 2026 Customer Service Conference: Communication and Credibility is less than a month away. This conference is Thursday, April 23rd at the Hilton Garden Inn in Twinsburg. Register today!
We are also pleased to announce that we have added another session, Supporting Immigrant Patrons and Understanding 4th Amendment Rights in the Workplace. This session is focused on what library employees can and cannot legally do if Immigration Enforcement officers enter a library.? It is presented by Shay Singh and Suzanne Zilber from Cleveland Heights for Immigrant Rights and Standing Up for Racial Justice.
The other breakout sessions are:
Strengthening Staff Communication Across Generations and Departments
This interactive session explores how generational preferences and organizational structures influence communication, and offers participants practical strategies for building clearer, more collaborative connections across teams.
Safety and Security in Libraries????
This breakout session will discuss safety and security issues that we are currently dealing with in today's libraries, whether it's unruly patrons, teenagers, threats that we are facing?in our communities or?mental health.
Access Is Customer Service: Communicating Belonging in Public Libraries
This session explores how North Canton Public Library has strengthened access and inclusion by making services clearer, more visible, and more responsive to diverse needs. Attendees will learn how sensory-inclusive practices, accessible design choices, assistive tools, and thoughtfully designed services help reduce barriers and create a sense of belonging for patrons with sensory, mobility, hearing, vision, and cognitive needs.
Respect + Resilience: Applying the Mentor Mindset to Improve Teen Engagement
Adapted from the latest work by Dr. David Yeager (10 to 25: The Science of Motivating Young People), this training equips public-facing library staff with practical tools and strategies to cultivate an environment of respect that improves communication?and strengthens relationships?with teens.
You won’t want to miss this valuable workshop and an opportunity to network with your peers.
Click this event link for more information and to register.
See you there!
Melissa
