A Note from the
Executive Director Seats Are Filling Fast—Register Today for the Customer Service Conference!
Join us for the Customer Service Conference: Perspectives, Possibilities, and Practices on Thursday, April 3, 2025! Designed specifically for frontline library staff, this event will provide fresh insights, practical tools, and valuable networking opportunities to help you enhance customer interactions and create welcoming, inclusive library experiences.
In addition to the engaging sessions, we’re excited to introduce a live demo of the Customer Service Simulation, developed in partnership with Aegis 360. This innovative training tool presents real-life scenarios tailored for library staff, equipping frontline employees with the skills to navigate a variety of patron interactions—from routine questions to more complex situations. We are exploring ways to integrate this simulation into future continuing education, consulting services, and potential vendor discounts, ensuring maximum value for our member libraries.
Don’t miss out—visit the event page for details and secure your spot today! Have a great day! Ragan |
