Northeast Ohio Regional Library System
Date/Time
8/12/2025
2:00 PM - 3:00 PM Eastern
2:00 PM - 3:00 PM Eastern
Event Registration
Competency
Communciation
Event Description
This webinar equips you with essential communication skills to navigate disagreements productively and collaboratively. Learn practical techniques for active listening, clear articulation, and identifying common ground. You'll leave with concrete strategies for effective communication, negotiation, and problem-solving when working with individuals holding diverse perspectives, ultimately fostering understanding and shared success.
Learning Objectives:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Learning Objectives:
- Know how to identify common ground and utilize collaborative problem-solving strategies to work towards shared goals with individuals holding diverse perspectives.
- Discover practical negotiation and communication strategies to navigate conflict productively and foster understanding in situations involving differing viewpoints.
- Learn the communication skills that will allow you to effectively communicate your own perspective and understand differing viewpoints during disagreements.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location
Setting: Live Virtual
Online via Zoom
UNITED STATES
Online via Zoom
UNITED STATES
Contact Person
Details
Who should attend: Anyone wanting to know more about Communicating Through Disagreement
Competencies: Communication
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competencies: Communication
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! This webinar includes archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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