8/20/2024
10:00 AM - 11:00 AM Eastern

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Customer Service and Equity, Diversity & Inclusion

The LGBTQ+ 101 training is designed to create a more inclusive and understanding workplace environment by providing participants with foundational knowledge and skills related to the LGBTQ+ community. This session will also incorporate intergenerational aspects of work, identity, and communication. This training aims to foster empathy, respect, and inclusivity towards individuals of diverse sexual orientations and gender identities.

Learning Objectives:

• Understanding LGBTQ+ Terminology: Participants will familiarize themselves with key terms and concepts related to sexual orientation and gender identity, including but not limited to LGBTQ+, transgender, non-binary, and cisgender.
• Creating Inclusive Spaces: Participants will learn practical ways to create inclusive and welcoming environments for LGBTQ+ colleagues, clients, and customers, including language usage, policies, and organizational culture.
• Enhancing Communication and Engagement Across Generations

Presenters:

Amanda Cole joined Plexus LGBT + Allied Chamber of Commerce as the first Executive Director in March of 2019. Her work in the non-profit sector began while a student at Antioch College during her first co-op directing an AmeriCorps program serving at-risk youth living in vulnerable communities. Since then she has been a servant leader and community activist. Amanda attended Wright State University where she pursued studies in non-profit management. After graduating she began a successful career in fundraising and development and returned to her alma mater, Antioch College, to run the annual fund and alumni relations departments. Her move to NEO was spurred by a wonderful opportunity to join the Museum of Contemporary Art leading the development department. Additionally, her community involvement and training includes leadership and change facilitation through Points of Light Youth Leadership, People’s Institute for Undoing Racism, and Nonprofit Leadership Alliance. 
An avid reader and consumer of podcasts, Amanda has been most inspired by Encyclopedia Brown to choose her own adventure. 

Dr. Jennifer E. Bosco (she/her) brings 20+ years of expertise in areas of business development, workplace culture, and inclusive practices. Jennifer serves as the founding Inclusion Hub Director for Plexus LGBT & Allied Chamber of Commerce for Northeast Ohio. Jennifer is also the founder of Bosco Consulting, a firm that guides businesses and organizations to align their vision and goals with a highly diverse, productive, and inclusive workplace. Her community actions include serving on the Board of Directors for Talespinner Children’s Theatre and as a member of an advocacy advising group for the LGBT Community Center of Greater Cleveland. She earned her doctorate in international and multicultural education with a concentration in human rights from University of San Francisco where her research focused on antiracism activism and the intersectionality of race and gender.
 

Setting: Live Virtual
Online
Via Zoom
UNITED STATES

Jeff Laser

Who Should Attend:  Anyone interested in LGBTQ with an Intergenerational Perspective
Competency:  Equity, Diversity, and Inclusion and Customer Service

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

Can't attend on the date or time listed? Sign up anyway!  This webinar includes archive access for later viewing at your convenience.

This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

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8/20/2024

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