Classified Ad Title:
Maintenance Assistant - Cuyahoga County Public LIbrary

Post Date
2/13/2026

Expiration Date
3/14/2026

Details:
Under moderate supervision, serves as primary contact for all maintenance related issues, acting as a liaison between maintenance and branch/department managers, division directors, staff, and outside vendors. As directed by the manager and/or department supervisors, prioritizes requests and generates work orders, ensuring timely dispatch of maintenance staff and follows work through to completion. Serves as support to Maintenance Manager, Maintenance and HVAC Supervisors, and Maintenance staff, performing tasks as necessary for the operation of the maintenance department. Analyzes cost and usage of utility bills and provides administrative office support to the maintenance department including tracking and updating a variety of information and documenting, entering and verifying data, locating and retrieving documents requested and answering phones.

JOB REQUIREMENTS
Competencies that an incumbent should be able to demonstrate and that are reflected in the knowledge, skills and abilities that lead to the satisfactory accomplishment of the Essential Job Functions below, include Communications Skills; Listening; Feedback; Analytical Ability; Change Handling Ability; Problem Solving Ability; Quality Focus; Customer Service; Results Focus; Attention to Detail; Dependability; Decision Making Ability; Planning & Organizing; Taking Initiative/Responsibility; Teamwork Focus; and Diversity Focus. The incumbent also will be expected to demonstrate proficiency in the Function/Task-Specific competency of Computer Knowledge and Use.

Specific Knowledge, Skills, and Abilities required include:
• Knowledge of telephone protocol appropriate to position.
• Skill in exercising advanced level of verbal, inter-personal and customer service skills.
• Ability to communicate effectively both orally and in writing.
• Ability to apply basic levels of English grammar, spelling, punctuation, and basic mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
• Ability to handle multiple tasks simultaneously with frequent interruptions, including the ability to successfully prioritize both emergency and non-emergency issues.
• Ability to accurately organize and maintain paper documents and electronic files.
• Ability to detect basic errors and make corrections as directed and under established procedures.
• Skill in operation of typical office equipment such as personal computer, facsimile, copiers, scanners, calculators, and telephones.
• Ability to demonstrate proficient use of personal computer software or systems applicable to the essential functions of the job, which may include (but not be limited to) email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various systems or software used by CCPL.
• Skills necessary to develop and maintain effective and appropriate working relationships with co-workers, customers, vendors, and/or representatives of other agencies.
• Ability to analyze a utility bill and/or report.
• Knowledge of OSHA and Safety Data Sheets and related data entry procedures.

ESSENTIAL JOB FUNCTIONS
• Complies with Cuyahoga County Public Library’s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.
• Answers all maintenance calls and coordinates with department manager and supervisors to ensure the maintenance tasks are completed in a timely manner. As directed, serves as a liaison between maintenance and branch/department managers, division directors, staff and outside vendors. Provides follow-up inquiry to ensure satisfaction, and records information regarding work order status in database. Generates reports regularly. Keeps daily activity records of maintenance management and staff.
• Uses computerized maintenance management software system to review and respond to requests for service, establishes and confirms work orders, updates data regarding status of request, generates reports, ensures that data is up to date and accurate.
• Assists with documentation related to CCPL vehicles, insurance and ensuring compliance with governmental regulations; organizes and maintains the integrity and security of electronic and hard copy documentation regarding fleet vehicle status and maintenance, as well as staff personal driver’s license
information.
• Performs administrative duties such as scheduling appointments and meetings, prepares correspondence and other documents, maintains calendars. Maintains time records and schedules of entire department.
Maintains and posts maintenance schedule and calendars. Receives and routes mail, responds to routine maintenance correspondence. Provides receptionist services for the department, answers phones and directs calls and visitors.
• Deals directly with vendors regarding appointments, order status, purchase order information, or maintenance related inquiries. Assists managers in tracking down and resolving issues with vendors and scheduling the testing of repairs of various building equipment, contracts and agreements. Monitors
contracts and serves as contact person.
• Organizes and maintains department files; updates procedures and administrative and OEM manuals. Extracts data and compiles management reports such as monthly maintenance, HVAC and telephone repair activity. Using applicable computerized systems, maintains data integrity and accuracy of departmental activities and information.
• Orders, maintains and organizes office supplies for the department.
• Maintains outstanding and completed purchase order records, locates vendors and obtains price quotes. Reconciles invoices and packing slips for managerial approval.
• Responsible for data entry and accounting of branch utility bills and vehicle gasoline, reviewing for errors in billing and tracking the maintenance of all gas, electric, outside lights, water and sewage usage.
• Analyzes cost and usage of utilities related to CCPL facilities and buildings. Identifies, researches and corrects errors, mid-readings, equipment malfunctions. Contacts utility companies and providers regarding problems and inaccuracies. Enters data into computerized system. Assists with negotiating gas and electric contracts.
• Maintains integrity and security of electronic and hard copy document files, Assists with record keeping of the facility-related incidents and accidents.
• Maintains tracking of required OSHA training and Safety Data Sheets.
• Ensures the integrity of the established key inventory and issues keys to library staff and contractors.
Summary Minimum Education & Experience Required
• High school diploma or GED.
• At least one year of related office experience.

OTHER TESTING/LICENSES REQUIRED
• A criminal background check is required, and pre-employment drug screening.

PHYSICAL DEMANDS AND WORKING CONDITIONS
• Occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. May involve dealing with modestly unpleasant situations, as with occasional exposure to dust, fumes, outside weather conditions, etc.
• Work requires occasional stooping or bending and/or occasional light lifting, such as three or four reams of paper or books (up to 25 pounds).
• Routine discomforts associated with frequent computer use