Classified Ad Title:
Adult Services Associate - Cleveland Heights - University Heights Public Library

Post Date
9/5/2025

Expiration Date
9/19/2025

Details:
________________________________________
Job Title: Adult Services Associate (Part-Time)
Departments: Adult Services (Primary)
Status: Part-Time, Non-Exempt
Location: Lee Road Branch, Heights Libraries
________________________________________
Job Overview:
The Cleveland Heights-University Heights Public Library (Heights Libraries) is seeking a compassionate and dedicated Adult Services Associate to join our team at the Lee Road Branch. This part-time position plays a critical role in providing exceptional customer service at the busy reference desk while also assisting in program planning.
The ideal candidate will have a passion for help library patrons of all ages. This is an excellent opportunity for someone who is detail-oriented, tech-savvy, and enthusiastic about working in a fast-paced, people-oriented environment.
________________________________________
Key Responsibilities:
Adult Services Duties:
• Assist library patrons at the reference desk, providing information and guidance on library services, resources, and digital collections.
• Provide individualized assistance in using technology and library resources.
• Plan and deliver engaging programs or presentations.
________________________________________
Customer Service & Technology Support:
• Offer excellent customer service to library patrons of all ages.
• Assist patrons with technology and software applications such as Microsoft Office, digital collections, and web-based programs.
• Help navigate library systems and technologies, from computer usage to e-books and online databases.
• Foster a welcoming environment for all visitors, ensuring everyone receives timely, courteous assistance.
________________________________________
General Administrative & Library Support:
• Help maintain accurate records for programs, tracking participation, and program success.
• Provide general administrative support as needed, including handling inquiries, assisting with scheduling, and maintaining office supplies for Adult Services.
________________________________________
Requirements:
Education:
• Bachelor’s degree or equivalent combination of education and experience.
• Coursework or experience related to social work, or library science is a plus.
Experience:
• Experience working in a public library or customer service role, particularly in a fast-paced environment.
• Experience working with diverse populations is strongly preferred.
Skills & Knowledge:
• Strong interpersonal and customer service skills, with the ability to effectively interact with a diverse range of people, especially seniors.
• Comfort with technology and software, including Microsoft Office applications and digital library resources.
• Patience and adaptability when assisting customers of varying levels of technical expertise.
• Ability to manage multiple tasks simultaneously while maintaining a high level of organization and attention to detail.
• Strong communication skills—both written and verbal—with the ability to clearly explain information to others.
• Ability to work independently and as part of a collaborative team.
________________________________________
Work Environment and Conditions:
• Location: Based at the Lee Road Branch of Heights Libraries, working in a busy, dynamic library environment.
• Work Schedule: Part-time (20 hours per week), covering day and evening shifts, including weekends.
• Physical Demands: Must be able to stand, sit, bend, and push carts. Ability to move materials and interact with the public in a variety of settings.
________________________________________
Benefits:
• Enrollment in the Ohio Public Employees Retirement System (OPERS).
• Generous paid time off, including vacation, sick leave, and 10 paid holidays annually.
• Paid parental leave to support work-life balance.
• Professional development opportunities to support continued learning and career growth.
________________________________________
Salary:
Starting pay is $18.20 per hour, with final compensation commensurate with skills, experience, and qualifications, within our established pay range.
________________________________________
About Us:
Founded in 1916, Heights Libraries has a long-standing commitment to serving the diverse needs of our community. We are proud of our efforts to continually provide a welcoming, inclusive environment where everyone feels valued. Whether you’re seeking resources for personal growth or simply looking for a safe and comfortable space to spend time, Heights Libraries is here for you.
Heights Libraries is committed to sustainability as a core value of our work. Sustainability consists of practices that are environmentally sound, economically feasible, and socially equitable. Library employees are encouraged to take an active role in supporting our sustainability goals when performing job duties.
________________________________________
Application Process:
To apply, please visit the “Help Wanted” section of our website at [www.heightslibrary.org]. Complete the employment application and submit your resume and cover letter by September 19, 2025.
Applicants must successfully pass a comprehensive background check and drug screening as part of the pre-employment process.
Heights Libraries is an Equal Opportunity Employer and a Drug-Free Workplace.
________________________________________




Website:
heightslibrary.org