Classified Ad Title:
Part-Time Customer Service Assistant - Warren-Trumbull County Public Library

Post Date
8/25/2025

Expiration Date
11/23/2025

Details:
The Warren-Trumbull County Public Library is seeking an enthusiastic and customer-focused individual to join our Children's Department as a Part-Time Customer Service Assistant. This role provides front-line service to families, caregivers, and children, assisting with library materials, programs, and resources. If you love working with children, enjoy a lively environment, and are passionate about literacy and learning, this could be the perfect job for you!


ESSENTIAL DUTIES:

· Participates in routine public service by circulating materials to customers, which includes checking materials out and placing holds.
· Answers reference and reader's advisory questions in person and by telephone.
· May assist librarians and library associates with the preparation of programs.
· Develops displays, bulletin boards, and other passive programs.
· Assists users individually and in groups in the use of library materials and equipment.
· Assists in department operations – opening and closing the desk, filling displays, setting up book trucks, shelving materials, reading shelves, etc.
· Shares information about library services and programs to individuals.
· May assist with other outreach activities as assigned.
· Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets.
· Assists with signups for story time and other programs. Processes reading logs and incentives for reading programs.
· Applies library policies in dealing with a variety of public service situations.
· Develops and maintains a working knowledge of childhood brain development and developmentally appropriate practice.

QUALIFICATIONS/REQUIREMENTS:

High school diploma or equivalent required; some college coursework preferred. Previous customer service experience, especially working with children or families, is a plus. Strong communication and interpersonal skills. Comfortable working with technology, including library catalog systems and digital resources. Ability to work in a fast-paced, energetic environment. A passion for literacy, education, and public service. Valid driver’s license.

Position will be part-time (24 hours/week). The work schedule will include at least two evening shifts and alternating Friday/Saturday shifts per week. Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org.

BENEFITS:

· Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
· 13 Paid Holidays
· Paid PTO
· Employee Assistance Program
· Professional development opportunities

Position will be open until filled.


Website:
www.wtcpl.org