Classified Ad Title:
Customer Service Assistant (Part Time) - Warren-Trumbull County Public Library

Post Date
6/16/2025

Expiration Date
9/14/2025

Details:
Now Hiring: Customer Service Assistants (Part-Time) Location: Eastwood Branch – Warren-Trumbull County Public Library (Eastwood Mall)

The Warren-Trumbull County Public Library is excited to expand our reach with the opening of a brand-new Eastwood Branch, located in the Eastwood Mall! We’re looking for friendly, customer-focused individuals to join our team as part-time Customer Service Assistants at this dynamic new location.

Available Positions:
· 4 positions at 25 hours/week
· 1 position at 20 hours/week

Branch Hours: Monday–Saturday, 10 AM–6 PM | Closed Sundays Branch Location: JCPenney concourse, Eastwood Mall (former GNC storefront) The Eastwood Branch is designed to provide convenient access to popular library services, materials, and programs in a modern and accessible setting. If you enjoy working with the public, supporting lifelong learning, and being part of a collaborative team, we invite you to apply.

Essential Duties & Responsibilities:
· Circulates materials to customers, including check-ins/outs, placing holds, registering patrons, and collecting fines and fees
· Provides basic reference and reader’s advisory services to customers of all ages
· Assists in daily branch operations such as opening/closing the circulation desk, balancing the cash register, planning displays, shelving, and shelf reading
· Processes interlibrary loan (ILL) and SearchOhio items, including searching, check-ins, and labeling
· Answers phones, responds to general inquiries, directs calls, and uses the public address system
· Maintains and troubleshoots photocopiers and assists patrons with machine issues
· Provides basic assistance with public computers, the library catalog, and downloading digital materials to personal devices
· Elevates technical issues by submitting help desk tickets when needed
· Explains library services and policies to the public, referring customers to other staff or locations as appropriate
· Assists with youth programs, including storytime signups, summer reading incentives, and reading log processing
· Completes clerical tasks such as processing returned mail, maintaining application files, and data entry

Minimum Qualifications:
· High school diploma or equivalent
· Prior customer service experience preferred
· Comfortable using computers and learning new technology
· Strong communication and organizational skills
· Ability to work effectively as part of a team in a public-facing environment

Benefits:

· Retirement Plan: Ohio Public Employees Retirement System (OPERS)
o Mandatory 10% employee contribution
o 14% employer contribution
· Paid Time Off (PTO) Plan
· 13 Paid Holidays
· Employee Assistance Program (EAP)
· Continuing Education Opportunities

$14.24 hourly rate. Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org.

How to Apply:
Interested candidates should submit a resume, cover letter, and contact information for three professional references when applying online. Apply directly through the Library’s careers website: https://wtcpl.bamboohr.com/careers

Positions will remain open until filled


Website:
https://wtcpl.bamboohr.com/careers