Classified Ad Title:
Customer Service Assistant (Children's) - Warren-Trumbull County Public Library
Post Date
1/30/2025
Expiration Date
4/30/2025
Details:
The Warren-Trumbull County Public Library is seeking an enthusiastic and customer-focused individual to join our Children's Department as a Part-Time Customer Service Assistant. This role provides front-line service to families, caregivers, and children, assisting with library materials, programs, and resources. If you love working with children, enjoy a lively environment, and are passionate about literacy and learning, this could be the perfect job for you!
ESSENTIAL DUTIES:
· Answers reference and reader's advisory questions in person and by telephone.
· Prepares and presents storytimes; may assist with other programs.
· Develops displays and bulletin boards.
· Assists users individually and in groups in the use of library materials and equipment.
· Shares information about library services and programs to individuals.
· Presents outreach storytimes; may assist with other outreach activities as assigned.
· Develops and maintains a working knowledge of childhood brain development and developmentally appropriate practice.
QUALIFICATIONS/REQUIREMENTS:
High school diploma or equivalent required; some college coursework preferred. Previous customer service experience, especially working with children or families, is a plus. Strong communication and interpersonal skills. Comfortable working with technology, including library catalog systems and digital resources. Ability to work in a fast-paced, energetic environment. A passion for literacy, education, and public service. Valid driver’s license.
Position will be part-time (24 hours/week). The work schedule will include at least two evening shifts and alternating Friday/Saturday shifts per week. Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org.
BENEFITS:
· Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
· 13 Paid Holidays
· Paid PTO
· Employee Assistance Program
· Professional development opportunities
HOW TO APPLY Apply online directly through the Library’s careers website, https://wtcpl.bamboohr.com/careers.
Position will be open until filled.
Website:
https://wtcpl.bamboohr.com/careers