Classified Ad Title:
Branch Services Assistant I (Floater) - Cuyahoga County Public Library
Post Date
9/3/2024
Expiration Date
9/13/2024
Details:
Are you ready to “Find Yourself Here”? At the top public library system in the Nation.
CCPL is currently seeking Branch Services Assistant I – Floater for different branches here in Northeast Ohio. This Branch Services Assistant I - Floater will join an engaged staffed team eager to promote our mission of being at the center of community life by creating an environment where reading, lifelong learning and civic engagement thrive.
We offer:
- Competitive benefits
- Great pay
- Work life balance
- Top of the line programming
- Engaging wellness plan
- And so much more.
GENERAL SUMMARY
Under moderate supervision, provides reference, reader advisory, outreach, and program services to the public and assists patrons in the use of library resources and equipment. Provides service support to Librarians and other professional staff for various functions, including collection development and use, and program promotion. Location will vary day to day based on last minute need.
JOB REQUIREMENTS
Specific Knowledge, Skills, and Abilities required include:
• Knowledge of library services and operations.
• Skill necessary to develop and maintain effective and appropriate working relationships with co-workers, customers, vendors, and/or representatives of other agencies.
• Ability to demonstrate proficient use of personal computer software or systems applicable to the essential functions of the job, which may include (but not be limited to) email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various systems or software used by CCPL.
• Skill in operation of typical office equipment such as personal computer, facsimile,
copiers, scanners, calculators, and telephones.
• Ability to teach, assist and troubleshoot customers’ inquiries while using library public computers.
• Ability to provide comprehensive customer service, including delivery of accurate,
prompt, and courteous assistance, both orally and in writing.
• Ability to handle multiple tasks simultaneously with frequent interruptions, including the ability to successfully prioritize both emergency and non-emergency issues.
• Ability to understand the difference between confidential and sensitive information and to handle each appropriately.
• Ability to use Library resources effectively and efficiently.
• Ability to communicate effectively both orally and in writing.
ESSENTIAL JOB FUNCTIONS
• Complies with Cuyahoga County Public Library’s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.
• Provides direct library services to patrons such as reference, technology related guidance and reader advisory, and provides services to meet the needs of a specific age group which may include children, adolescents, adults or other group depending upon training and assignment.
• Oversees and participates in collection maintenance by making recommendations on weeding, materials, and updating files and indexes.
• Performs various routine clerical tasks to facilitate branch operations, such as maintaining pamphlet files, processing call number changes, and maintaining departmental records and statistics, bulletin board and promotional displays.
• Maintains appearance of assigned area, including organizing materials, straightening furniture, and games and toys.
• Instructs customers in use of library equipment, software, and computers.
• Assists with publicizing promotional materials for the library such as brochures, local news releases, displays, etc., as directed by supervisor.
Summary Minimum Education & Experience Required
• Bachelor's degree from an accredited college or university in a related field.
• At least six months of customer service experience.
OTHER TESTING/LICENSES REQUIRED
• A criminal background check is required.
• A pre-employment drug screening is required.
• A valid driver’s license, reliable personal transportation and in-force automobile insurance required.
PHYSICAL DEMANDS AND WORKING CONDITIONS
• Occasional stooping or bending. Occasional light to moderately heavy lifting, up to 50 lbs., may be required.
• No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.
• Occasional minor discomforts from near-continual video display terminal use.
Website:
https://secure6.saashr.com/ta/6192694.careers?CareersSearch