Northeast Ohio Regional Library System

TechZone Assistant (Main Library, Full-time) - Akron-Summit County Public Library

Classified Ad Title:
TechZone Assistant (Main Library, Full-time) - Akron-Summit County Public Library

Post Date
5/12/2023

Expiration Date
6/12/2023

Details:
HOURS: Full-Time (37.5 hours), including evening and weekend hours
SALARY: Grade 8, $16.71/hour, Non-Exempt


ABOUT THE LIBRARY
Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).


DUTIES & RESPONSIBILITIES:
The ASCPL is hiring a TechZone Assistant to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.

Work involves performing a variety of duties requiring specialized knowledge and experience with technology, including, but not limited to computers, software, emerging technologies such as the makerspace equipment available in the TechZone@Main, and the Internet; assisting customers in using library provided technology and technology owned by the customer; assisting customers in using software, the Internet, Maker equipment, and related applications; assisting and instructing customers with computer skills in person, by phone, and email; performs opening and closing routines; performs a variety of clerical tasks; answers telephones; and performs other duties as assigned.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Required: Eligibility to become a passport agent and eligibility to maintain authorization by the U.S. Department of State National Passport Center to accept passports, eligibility to become a notary, and a High School Diploma or G.E.D required.

An interest in and aptitude for library work in a technology-based setting; ability to effectively troubleshoot basic computer, device, and software problems; excellent customer relation skills, advanced level computer skills and aptitude for effectively helping customers with various hardware and software; knowledge of MS Windows/Microsoft Office products, electronic communication, database use, and Internet use; learn new and updated software, procedures and Maker equipment; ability to give instruction effectively; ability to interact patiently with and provide service in a manner which is respectful to customers of all ages, cultures, socioeconomic levels, and levels of computer knowledge; and ability to effectively multi-task.

Preferred: Completion of two years of college or an equivalent combination of relevant education and work experience. Previous library work and computer lab experience.


DEADLINE FOR APPLICATION: Open until filled (preference given to candidates who apply within the first two weeks)
For consideration, applicants for this position must either submit a resume and a cover letter indicating previous applicable experience and training or complete an Employment Application in the Human Resources Department at Main Library. Email resumes to library-HR@akronlibrary.org or mail them to: Human Resources, Akron-Summit County Public Library, 60 S. High Street, Akron OH 44326-0001. For more information about the ASCPL system, visit our website at www.akronlibrary.org.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER




Website:
https://www.akronlibrary.org/about/employment