Classified Ad Title:
Senior Manager, Branch Services - Stark Library
Post Date
6/1/2022
Expiration Date
6/30/2022
Details:
Job Title: Senior Manager, Branch Services
Job Code: SRMANBS
Category: NBU
Level: Manager III
Salary Grade: NBU5
FLSA Status: Exempt
Department: TBD
Location: Main Library
Reports to: Senior Director, Public Services
Supervisory: Yes
Date: 3/2022
Job Summary
The Senior Manager of Branch Services supports the Senior Director of Public Services in overseeing the
Branch Manager team and is responsible for consistent implementation of patron services throughout the
system. This position enhances the core work of circulation and programming by developing and
implementing individualized services that meet the needs and interests of our community. Supervises 4-
6 Branch Managers and all Substitute Clerks.
Essential Functions
Branches
Oversees the successful operation of assigned branches through supervision and advisory of Branch
Managers
Assesses patron needs, evaluates services, and updates current or develops new services as needed
Systemwide Patron Services
Oversees development and implementation of specialized 1:1 Patron Services including Passports,
Notary, Job Search, and Reader’s Advisory
Collaborates with Communications Department to develop and maintain public communication and
promotion of services
Coordinates system-wide services and information distribution provided by outside organizations,
such as tax assistance programs and community partners
Manages policies and procedures related to meeting room use and appointment scheduling
Patron Experience
Develops, implements, and evaluates patron service initiatives and training in Public Service
departments
Assists Senior Director of Public Services in developing and implementing patron feedback data
related to services
Oversees the routing of incoming calls and manages relationship with third party call center
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Supervises Substitute Staffing Pool for Public Service Locations
Ensures the pool has adequate staff to meet system needs
Supervises substitute staff
Monitors, balances, and evaluates sub usage across the branches.
Security
Manages relationship with the contracted security firm providing the system’s security guard service
to ensure appropriate guard coverage across locations and service hours
Leads the Security Resource Team; ensures prompt and appropriate actions are taken in response to
security incidents; informs appropriate parties of suspensions or other actions taken
Maintains incident database
Facilitates reinstatement meetings as needed and makes recommendations to the Security Resource
Team
Staff Supervision
Interviews, selects, onboards, instructs, cross-trains, and supervises department staff
Sets performance measures, provides regular feedback, and holds staff accountable
Interprets, explains, and upholds adherence to organizational policies, processes, and standard
operating procedures
Delegates and monitors special projects
Ensures staffing levels support operating hours and functional needs of the Library
Other Functions
Engages in professional development to maintain skills and knowledge of emerging ideas and
practices
Monitors current library and literacy trends with an eye toward continuously improving library
programs and services
Represents the Library at community meetings
Other duties as assigned
Qualifications
Education and Experience
Master’s degree in Library Science
Minimum 7 years’ library experience
Minimum 5 years’ supervisory experience in a public library environment
Vendor management experience a plus
Experience working in a union environment is preferred
Core Competencies
● Adaptability
● Communication
● Customer Service
● Dependability
● Ethics & Integrity
● Initiative
● Job Knowledge
● Quality of Work
● Teamwork
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Knowledge, Skills, Abilities
Demonstrated ability to manage projects
Knowledge of professional library theories, issues, and trends as well as familiarity with library
professional publications and the literature of librarianship
Knowledge of the principles and practices of public library operation; library materials selection,
organization, and access; and American Library Association (ALA) professional ethics
Proven ability to successfully plan, develop, implement new procedures on a systemwide basis
Proficiency with an Integrated Library System (ILS)
Basic proficiency in Microsoft Word, Excel
Working Conditions and Physical Requirements
This job operates in a professional office environment with exposure to central climate control,
overhead lighting, and low-to-moderate noise levels.
While performing the duties of this job, the employee is regularly required to speak and hear, sit for
extended periods of time, stand, walk, bend, stoop, use hands and fingers to perform repetitive
motions, and reach with hands and arms, and to lift, push, or pull objects weighing up to 15 pounds.
It requires the ability to use standard office equipment including computers.
Some travel by personal automobile for branch visits and frequent off-site meetings in various settings
may occur. Occasional overnight travel may be required.
Working hours vary based on community service event schedules and when the Library is open to the
public. May include evenings and weekends.
The intent of this position description is to provide a representative summary of the major duties and responsibilities
performed by an individual working in this job. Employees may be requested to perform job-related tasks other than
those specifically presented in this description.
Website:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8f8ee8fb-7330-40f8-bf01-26fb72c39932&ccId=19000101_000001&lang=en_US