Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Welcoming Transgender Customers

Customer Service and Patron Awareness

As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This session will help participants reframe ideas around gender, give them best practices for serving trans customers and colleagues, and end with developing strategies to make their libraries gender inclusive.

Learning Objectives:
  • Give empathetic and equitable service to all customers
  • Have knowledge of social and legal issues impacting transgender customers
  • Challenge assumptions and discuss ways to encourage inclusivity in language and action

Bec Czarnecki is the assistant to the City Librarian at Denver Public Library. When they’re not herding cats or arranging calendars, they work on special projects on a variety of topics. They are passionate about the library's role in engaging the community and committed to helping it be a welcoming and inclusive space for all.

Adrian Johnson works as a Library Program Associate at the Denver Public Library where he provides access to tech services in the Denver community, shows folks new creative opportunities in the Central library’s makerspace, and helps digitize materials in the Western History and Genealogy department.


Event Date:

Event Time:
2:00 PM - 3:00 PM Eastern

Online via Zoom

Contact Person:

Who Should Attend:  Anyone interested in learning more about welcoming transgender patrons
Competency:  Customer Service and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

Outlook/ vCalendar/ Google:
Click on the icon next to the date(s) to add to your calendar:

Other Similar Events: