Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Bystander Intervention in the Library

Customer Service and Patron Awareness

We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.

Learning Objectives:
  • List the 5 decision-making steps and the 5 Ds of intervention
  • Apply the ways to take action in order to intervene in a situation
  • Implement the practice of intervention to impact the social environment around you

Donna Seaton has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems.   Donna loves the library, reading, traveling and spending time with her husband, family and friends.

Event Date:

Event Time:
10:00 AM - 11:00 AM Eastern

Online via Zoom

Contact Person:

Who should attend:  Anyone interested in Bystander Intervention
Competencies:  Customer Service, Communication and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

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