Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
It's Not About Me! Handling Those Complaining Customers Without Taking It Personally [Featured Archive]

Competency:
Customer Service

Description:
Presenter:  Andrew Sanderbeck
  • 3 powerful techniques for not taking things personally
  • Six steps to dealing with customer complaints more collaboratively and in turn more effectively 
  •   Addressing your need to take things personally
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

Event Date:
8/26/2019

Event Time:
At your convenience

Location:
Online
Via Adobe Connect
UNITED STATES

Contact Person:
Melissa Lattanzi
(phone: 3306550531)

Details:
Cost:  $20
Gold, Silver & Bronze Members    FREE
Group rate 10 or more



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